Tl* the contact owns a 2019 volkswagen atlas. the contact stated that while accelerating at various speeds there an abnormal sound from the engine. no warning light was illuminated. the vehicle was taken to (timmons subaru 3950 cherry ave, long beach, ca 90807 (888) 496-9707) to be diagnosed. the contact was informed that there was a failure with the gearbox. the vehicle was not repaired. the vehicle was not repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 9,748.
When the vehicle comes to a stop and the auto start/stop activates, the vehicle will sometimes not auto restart and will display, "please manually restart the engine". in order to follow the prompts and start the vehicle again, you have to put the vehicle in park and push the ignition button. i was able to recreate this issue 100% of the time by coming to a stop, having the ignition auto stop and then removing my seat belt (like you often do in a drive-thru to get your wallet out of your back pocket). i've also found that even though the vehicle will display, "please manually restart" if you reconnect your seat belt and push the gas pedal, the car will take off in drive. i"ve had this happen unexpectedly on four different occasions now and some incidents have occurred in the street and occurred even when the seat belt was attached. this is a major safety issue that could result in a crash with serious injury or death. the vehicle has been to vw twice now over the issue and the dealer tries to claim that's how the vehicle is designed to operate. i showed them page 173 in the owner's manual which states that all three of the following conditions must be met for the vehicle not to auto restart: no pedal is depressed, the driver's seat belt is removed, and the driver's door is opened. the word all is in bold and capitalized in the owners manual. my vehicle is currently back at the dealership and i've also contacted vw corporate in reference to the issue. the loaner atlas the dealer gave me performs in the same defective manner. i believe there's a computer programming issue and all atlas' need recalled to correct the issue because they're not performing per the owner's manual; which could lead to serious injury or death. there is video of the issue and the dealer was able to recreate the problem as well even though they are fighting me to correct the issue.
Coolant level is low. they said is a leak on it which is going inside the engine. this a major major issue for this brand and expensive car. my car had only 8400 miles on it. one year old. this is on unacceptable, for so much money i payed. and so much for 'german engineering' please investigate this not the first vehicle complaing look at the fb page vw atlas complains.
Engine light came on. strong gas smell inside car. took to dealership. has multiple gas leaks and dealership is replacing the gas tank and lines.
Engine light is on... interior smells like gas and gas gage is showing low level very fast.
The gas consumption is below what volkswagen claims and advertises. our car averages 14 mpg instead of 19 mpg. on user forums, other atlas owners have complained about averaging 14 mpg. when we put the car in reverse, it starts to roll forward. the transmission jolts while driving. since we got the car, the check engine light has been on for an evap leak. the dealership "fixed" it. however, several hours later, the check engine light came back on.
Bought my atlas on 3/24/19, a few days after i got the low coolant warning light while driving. took it in to the dealer and they topped it off and said, "oh they come to the dealer sometimes a little low." not sure why they don't check when prepping the car for delivery. on 4/3, light came on again while driving. took it back to the dealer 4/4, no visible leak underneath or by the tank. a possible leak was found behind the engine near the firewall, i can see some pink pooling on something silver (engine or trans whatever it is). they determined that the coolant hose has failed and claim to have never seen that issue before. they ordered the wrong parts and couldn't fit. they are ordering more parts and it could be a few weeks before i get it back. i have also engaged vw of america. this should not happen on a new car yet alone the dealer take so long to fix it. the car has only 400 miles on it. please investigate. thanks.
My battery died while driving and i had no control of brakes or wheel