After owning an atlas for about 2 weeks, i picked up my 2 year old and put him in his forward-facing car seat in the 2nd row. as i started to slow down as we approached a red light (normal stop - not a hard brake by any means), the seat that my 2 year old was sitting in slammed forward into the back of the front passenger seat. with my child screaming and crying, i quickly put the vehicle into park and turned around to push his seat back into the normal position. my child had a minor abrasion on his forehead but fortunately, the head protection on either side of his head took the brunt of the impact. the captains chair must have not been locked into place. after investigating further, i found that i really have to make an effort to get these seats to lock into place. simply pushing these seats into place will not lock them (i kind of have to slam them back to get them to lock). in my opinion, these seats should lock into place much easier. i could easily see many children sustaining injuries (or worse) in this vehicle due to this flaw.
We have a front facing childseat installed in the 2nd row passenger captain seat and a rear facing infant child seat in the passenger side third row. this configuration is necessary because the infant seat has a bracing bar that is difficult to raise and lower prohibiting the chair from angling forward for climbing in and out of the third row. however, we have learned on 2 separate occasions, within the first moments of driving/accelerating, that the 2nd row car seat may spring forward forceably, smashing the face and body of our restrained 4 yr old child into the back of the front passenger seat. the seat is too heavy and locks in the forward position, making it impossible to push back, trapping the child until an adult is able to exit the vehicle and pull the seat back from the outside. the seat initially appears to be locked in the correct place, or is at least stable enough for the child to climb into her seat, buckle in, and the trip to begin. at some point thereafter the seat propels forward. we are unclear whether the latch fails or is not sufficiently engaged. the incidents have been extremely scary, and has resulted in a bloody lip, and abrasions and contusions to our child's face. in these situations, until we are able to safely respond, we are only able to see our child's terrified eyes and hear her crying. we are extremely concerned about the potential for other head and neck injuries as the seat rockets forward extremely fast and with significant force. we are unsure what would happen in the event we switched her spot with an infant seat instead.
We purchased our vw atlas on august 24, 2018. since then, we have experienced two occasions where the second row seat has hinged forward while occupied by our seven year old daughter in her car seat with the car was in motion. in both cases it has been the second row seat on the right. in both instances, our daughter was thrown forward into the back of the passenger's seat with significant force when the vehicle was moving down hill at a slow speed toward a stop sign. had the vehicle been moving faster and come to an abrupt stop it seems likely that severe injury and possible death could have occurred instantly to her. we feel that the pop up indicator located on the top of the seat is an inadequate means to inform the driver that the seat is not properly secured to the floor. we missed this very important indicator on two occasions now. when we purchased the car and went through all notifications on the car with the salesperson, this was not brought to our attention. at minimum, this very technical vehicle should alert the driver before driving (similar to the seatbelt notification) with both an oral and visual alert that the seat is not properly secured to prevent this from happening to other owners or users of the vehicle. it has been a terrifying experience for our daughter who is trapped against the passenger seat until the driver can stop the car and move the seat back. she no longer wants to sit in that seat. this certainly seems like a possibly life-threatening issue to validate a safety recall. we hope that action is taken to keep all passengers safe.
Recall 20ah is completely unnaceptable. there are 8 different possible repairs that fall under this recall. these repairs range from airbag software updates to sunroof repairs. how is it legal for them to combine these repairs? as a mechanic and a consumer it is bad for business as the various parts/ inspections neccessary make it nearly impossible to accomodate the repairs.
The 2nd row does not lock easily. upon sudden brake, the seat came loose and slammed into the back of the front seat. nobody was sitting there at the time but if my child was in a child seat, she would have been injured very easily.
I have a 2018 volkswagen atlas that i purchased last 6/15/2017. last january i took my vehicle to the dealership ( san tan vw) in gilbert to do the manufacturer re-call repair. the dealer repaired 1 of the 2 recall, but left the other one un-repaired because the part was not available. i contacted the dealership several times for the eta of the parts but no definitive answer, i also contacted vw america about the situation and same answer.( no definitive eta ). the remaining re-call involves a passenger seat which the handle is broken, due to the fact that its broken, a metal handle was exposed . this could lead to a safety hazard (i.e. finger being caught while adjusting the chair). i contacted the dealership to leave my vehicle in their facility while waiting for the parts and provide me with a rental, but i was denied. i feel like this case should be handled seriously as it involves safety, but vw and the dealership just keep saying to wait for the part and there is no eta for it. vw atlas is presently being manufactured here in the usa ( tennessee) , i also suggest to them that since its still being sold and manufacture, they can always take the part from the plant. but they refuse to do it and told me that its coming from germany (their vendor).