Problems with 2010 Toyota Highlander VISIBILITY

Tl* the contact owns a 2010 toyota highlander. the contact stated that the passenger side visor was fractured. the vehicle was not taken to the dealer the vehicle was not diagnosed or repaired. the dealer was contacted and stated that they would not repair the vehicle free of charge since the vin was not included in a related recall. the dealer advised the contact to call the manufacturer. the manufacturer was made aware of the failure and informed the contact that the repairs would not be free of charge. the manufacturer also advised the contact to call the nhtsa hotline and provided case number 1705112724. the failure mileage was 137,300. updated 06/29/17*lj the consumer requested to dismiss this case as it has been resolved by the manufacturer. updated 07/11/2017*js

I was driving on m hwy into sedalia mo on saturday afternoon, 4/5/14, when i heard a loud pop like a gunshot, and i looked up & saw that my moonroof shattered into a million pieces, but it stayed together like safety glass is supposed to. tiny shards started to filter down but i was able to stop & close the sun visor to prevent other glass from falling down. there was no one in front of me that could have kicked up a rock, no explanation for the moonroof to suddenly shatter. we just purchased this car in february, & bought a certified toyota platinum warranty at that time. the local dealership called for warranty approval & they were told toyota does not cover glass and we would have to file with our insurance to pay for the repair. thankfully i only have $50 deductible, but this should never have happened, unless it was a defect that toyota should be responsible for. *tr

The driver side visor will not maintain in the up position. if falls down directly into my line of vision and is very distracting and dangerous. *js

The driver side visor will not remain in the up position. if falls down directly into the line of vision and partially obstruct vision. it might not be an issue for driver 5'2 tall or less but for 6 ft or above it's an issue. *tr

The visor is defective and gets stuck in a 45 degree angle position. a warranty repair was made, but it happened a second time outside of warranty. also, the passenger side visor developed the same problem, also outside of warranty. based on the position of the visor at a 45 degree angle, if there's an accident the head of the driver or passenger will go right into the brim of the visor. this is obviously very dangerous and should be addressed by toyota. i believe toyota needs to issue a recall immediately before someone gets seriously injured or worse. *tr

Driving on i-5 monday am to work and due to the sun shining in my eyes put the visor down. later when the sun went behind some clouds i put the visor back up and i heard noise from the visor that appeared to be like plastic rubbing together. when i let go of the visor it dropped straight down in my line of sight and would not stay up or even forward close to the window. seems to be a dangerous problem as it is right in the line of sight and cannot be adjusted. i had to uninstall the visor and now i don't have any sunlight protection. the visor worked fine up to this point. no indication of a problem. have never replaced a visor before this. *tr

The sun visor on my 2010 toyota highlander opened in front of my eyes blocking my vision for a few seconds. now the visor will not stay in the up position. i have to move it to the side to keep it from blocking my vision. *tr

My husband and i were driving down the highway and we heard a loud crashing sound. we were not by a construction site nor an overpass. the weather conditions were dry, sunny and 77 degrees. it was not the tire because the car did not shake and no indicators on the dash lit up. i pulled over and upon inspection of the vehicle, there was a large gaping hole in the center of my closed sunroof! fortunately the inside visor was closed. we slowly took secondary roads home while listening to gravel sounding glass above us. now, my dilemma is getting toyota to own this defect. this is not an insurance issue. this is a vehicle defect. *tr

Several times since we purchased the vehicle, the front driver's window will come off track and not allow to roll up the window. this really is not a safety issue however one time the window did not come off track however the door would not open from the inside. we had to roll down the window to open from the outside. this was very scary since my wife drives the vehicle and transports our children and grandson. i was afraid if she were in an accident and the power window did not work she would have to find another way to exit the vehicle. since the vehicle has been out of warranty, we found another place to fix the issue. we still have issues at times with the window. another issue is that the rear door sensor constantly indicates the door is open when it is not. when this happens, the rear display stops working and says rear door open, the overhead lights flash, and the door chime sounds. i consider this a safety issue since it causes a distraction while driving. with the door chiming, lights flashing, and the rear display showing a message, it takes our attention away from driving. *tr

We have contacted toyota about our 2010 highlander & its defective windshield which, based on conversations we've had with repair shops and toyota employees, is likely caused by the plastic film pressed between the glass. this defect causes visual distortion and is incredibly distractive while driving and causes eye strain. i spoke to the salesman the other day who now says he believes it is a defect in all highlanders (we have not seen this defect in other highlanders ourselves). toyota corp, despite all of this, refuses to acknowledge the problem nor even meet with us. they simply state it is our imagination. whenever we discuss the matter with toyota's service department, they deny it exists. but employees of the dealership acknowledge the problem. *tr

Tl*the contact owns a 2010 toyota highlander. the contact stated that when he turned the headlights on, he could not see objects on the side of the vehicle. while driving approximately 35 mph and various speeds if he hit a dip or curve in the road, the visibility would drop to less than 2 feet in front of him. he noticed the issue difference whenever he had to use the headlights. he took the vehicle to the dealer and was informed that there was no solution to the problem. he called the manufacturer and was advised to file a lemon law complaint. the current mileage was approximately 3,500. the failure mileage was approximately 60. updated 03/19/10. *lj the windshield had to be replaced due to hairline cracks forming, the heated seats were not heating properly, the skid control light had illuminated and the dash lights would blink intermittently. updated 07/27/10*jb

Immediately after purchasing our car, we noticed that the front windshield was defective. it has waves, causing vision distortion and headaches. we have contacted toyota and also had a toyota corp rep look at it, without us being present, and they simply deny this problem exists. we have compared it with other highlanders, and none have the same issue. the salespeople acknowledge a problem exists, but toyota will not fix it. *tr