Tl* the contact owns a 2011 toyota avalon. the contact was driving approximately 60 mph with the front driver's side heated seat activated when suddenly, a loud bang was heard. the front driver's seat cushion them became sunken. the vehicle was taken to an authorized dealer for diagnosis however, the technician was unable to locate a failure. the manufacturer was notified of the failure. the approximate failure mileage was 35,400.
Head rest does not allow driver to sit up straight. neck is bent forward causing discomfort.