The eye bolt the 2016 tesla model x that is use to load a tesla on to a tow truck is defective.the loading manual is wrong as well. 08/24/2018 around 10 am mountain time in utah. the location was at service king in salt lake city, utah. vehicle vin # [xxx] 2016 model x. the eye bolt used to load the vehicle on to a wrecker for transport is defective. the loading manual does not illustrate a safe method to load vehicle using this eye bolt. i was loading the vehicle via the instructions of the tesla model x manual and as soon as i got the vehicle to the spot to put a chalk behind wheel, the bolt broke and the vehicle came off the deck and almost ran over a kid working in the body shop. i got slightly injured trying to stop vehicle from hitting the wall. the body shop refuses to report this safety issue to tesla. when i tried to report this to tesla i was hung up on 2 times. when i tried to contact teslas corporate office i got redirected back to the salt lake city service department 2 times where i got hung up on 2 time again. this a major safety issue that can and will cause a loss of life or serious injury. but yet tesla has customer service personnel acting like this is a game. i was supposed to be contacted be a tesla regional rep and never was. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr