Hello, i purchased a used car from lexus of rockville on saturday and as i was driving home i heard a 'pressure buffeting sound' ( sounds like a window is cracked- but all windows are up) i contacted lexus on my way home and they told me to bring back the car . i returned with the car and the salesman and sales manager told me they would not take the car back because i pulled off the lot with the car. they refused to even look at the car. and informed me there was a no return policy. which is ridiculous. now, i'm stuck with a $50k that i can't drive. the noise is so bad it impedes my ability to drive, which is a complete safety hazard . i even asked if they could take this car back and let me finance a different car and the said 'absolutely not'. i have own 2 toyota's and never experienced anything like this. i wanted to do business with lexus because i always had good experiences but i notice your customer service has fallen way behind the curve. very disappointing experience. daily i deal with correspondences with the white house and customer service is always our one number one concern but clearly lexus of rockville does not believe in customer satisfaction. this car came from auto action defective and now the dealership refuses to fix the pressure buffeting probably and is passing the expense on to the customers . which is extremely deceptive please, contact me [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Below is a copy of an email i sent to tesla on april 30,2018. i have yet to receive a response. please contact me if you need more information. on january 23, 2018 i had an incident with my tesla where i hit a small pothole (11' wide by 18' long and 2' deep) at a moderate speed of about 40mph. (i have pictures of the road the pothole in question.) i lost some control of my car swerving into the oncoming lane from the impact, but managed to pull over about a couple of hundred yards after that with no further incident. i thought i had blown a tire since i have low profile tires on the larger rims only to find the tire was still inflated. however the wheel was off camber and i noticed that it had damaged some of the wheel well on further inspection.i eventually got everything fixed (about four weeks later) and the bill was $4200.00 which i paid. however, after much thought and consideration, i believe the control arm is of a faulty design and this should have been covered by tesla. in fact, i have a picture of the control arm while it was on the car and i am in possession of it and all the damaged parts. i do not believe that my tesla should have suffered so much damage for a relatively small pothole and believe the heavy lithium battery coupled with the improperly engineered control arm caused the problem. i also note mine is not the only complaint of this nature as i have seen other complaints in online blogs and feel that this may be a systemic problem with tesla's control arms. it is also important to note that i purchased the tesla for many reasons, but one of the main reasons was its safety record and ratings by the nhtsa who i have copied on this email. after losing momentary control from hitting such a small pothole which put me into the oncoming lane, (i was lucky there was not oncoming traffic) i do not have the confidence in the car that i once did.
At approximately 9am on the morning of 1/4/18, i was driving in autopilot on the 405 heading north to my office in santa monica in my tesla model s and the car simply ran into the barrier wall on the left side of the car pool lane at 75mph. it was absolutely crazy! i have contacted tesla about the accident several times, but they are simply not interested. i just read about an accident that the u.s. national transportation safety board is investigating where the same thing happened and the driver died. i believe my accident could have ended the same way and i think it needs to be taken very seriously.
Our 2016 tesla model s dropped the left rear wheel completely while my wife was driving on freeway 5 north bound last saturday night (08/19/2017) in san juan capistrano area, right before exit 81. the road is smooth and without bump or sharp turn. all other cars was able to run by normally. the right rear wheel also lost a locking nut. the accident was very dangerous, very scary! we just had a routine service at tesla service center this june.
Left wheel fell off from what appears to be a broken bolt controlling lower control arm. the car was backing into a driveway at low speeds with a sudden thud. the left front was resting on the tire with the tire turned at 90 degrees. the lower control arm was no longer attached with the bolt broken. see pictures.
Owners are still reporting extreme and rapid wear of rear tires on the hidden inside edge that can go unnoticed until the tire blows out. here is a thread from the elbilforum in norway elbilforum.no/forum/index.php?board=49.0 sample: a: rear worn out after 50 days, 4000 km. reply # 480 on: friday 17 october 2014, in time 5:50 p.m." now i sit in verdal in nord-trndelag with flat rear tire. famous light vibrations in the rear tire when i drove on the e6, and thought that there was little air in the tires as it is 4 degrees. it turns out that one rear tire can not be racking up the compressor wife came with the e-mexico. i stroke her hand inside cover to reveal the "hole" is. it turns out that i touch the wires on the entire back, which means that the tire is completely worn down on the inside. this is one of four ps2 tires that i put two months ago (!) because the original tires were worn down (and the car was new in march). here is a long term owner complaining that tesla is unable to fix this despite replacing some of the suspension arms: a: rear worn out after 50 days, 4000 km. reply # 497 on: yesterday at. 3:32 p.m. " have them turn off spissingsstagene. have struggled with this for two years and despite repeated adjustments, there have not been good. however, when the bars were removed and checked, it turned out that they were destroyed and are not kept setting. do not know what the result mtp wear becomes even, but it is a fact that early rwd cars not struggling rear tires _helt_ evenly whatever you do with them. but it should not be "gnawing" at the innermost centimeters. this situation is putting lives at risk. please note that although this discussion is based in norway this is a us made car that is sold all over the world.
On wednesday, july 13, 2016, my minor son was driving my tesla (vin [xxx]) northbound on round hill road in greenwich, connecticut, with the autopilot engaged. at approximately 3:50pm, the tesla approached a vehicle that was parked partially on the shoulder of the road and partially on the road in front of 273 round hill road. the vehicle obscured the white line along the right hand side of the road. rather than moving to the left to avoid the parked vehicle, the tesla continued on the same path. at the last moment my son grabbed the steering wheel and moved the tesla to the left, but not soon enough/far enough. the tesla's right side collided with the parked vehicle's left side. my son believes that had he not grabbed the steering wheel, the right front area of the tesla would have hit the rear of the parked vehicle. to the best of his knowledge the brakes on the tesla did not engage. no one was hurt. the police were not called. round hill road is not a divided highway, however it is a wide, two lane road with freshly painted double yellow lines down the middle and a freshly painted white line on the edge. it was a sunny day, no fog. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr