Tl* the contact owns a 2014 subaru xv crosstrek. while driving the vehicle, the heating system became inoperable. the vehicle was taken to an independent mechanic to be diagnosed. the contact stated that the electrical wires in the air conditioning/heating system control unit were melted. the contact was informed that the air conditioning/heating unit needed to be replaced. the vehicle was not repaired. a local dealer and manufacturer were not contacted. the approximate failure mileage was 80,001.