I recently experienced a steering rack failure due to leaking seals on the gear assembly on my certified pre-owned 2017 subaru sti. the power steering failed to operate both in motion on the highway and at slow speeds in a parking lot and local streets. the loss of power steering assist makes it extremely difficult to safely control and change of direction for the vehicle. based on my experience and that of many others i know in the subaru community this is a common failure point on the last two generations of these cars. i would like to know why subaru continues to ignore this potentially dangerous part failure and has done nothing to help owners like myself when the issue occurs.
Tl* the contact owns a 2017 subaru wrx. while driving 30 mph, the steering wheel became difficult to turn and was uncontrollable. the brake pedal was applied, but the vehicle failed to respond. as a result, the vehicle accelerated and crashed into a ditch. the driver and passenger side air bags deployed and all the warning indicators flashed and illuminated on the instrument panel. also, "eyesight" not available was displayed. the passenger sustained hand injuries, but medical attention was not received. a police report was filed. the vehicle was towed to the contact's residence. the local dealer and manufacturer were not contacted. the vehicle was not diagnosed or repaired. the failure mileage was approximately 37,000.