When on an incline, and or entering a highway while accelerating the car will go into the hill decent mode. every light on the dash will light up! i am forced to pull over because the engine is now screaming!!! i then need to turn the car off and on two times in order to be able to drive it. now half the lights are still on. but the car is running normally. it will take to more times turning off the engine before all the lights go off. the dealer claimed i was driving two footed. left foot on brake and right on gas. not true i do not drive like that. you can verify this behavior with starlink which i had the first year. stamford subaru has had the car a week now and i have heard nothing! the second issue is the front end. when going over a bump or turning into a driveway there is a loud clunk. to me it sounds like ball joints. stamford subaru has told me it is the all wheel drive system lifting one wheel off the ground, that's bull. i'm doing five miles an hour. both issues have been going on for over a year. i do not feel safe in my subaru. stamford subaru has given me an impresa as a loner and i am loving it. i have put six hundred miles on it and no problems. please get in their butts to fix or replace my forester!!! thank you in advance... ps, the computer code said incorrect gear ratio for the transmission problem. in addition this has happened five times in a year and four months. very scary!!!
Tl* the contact owns a 2018 subaru forester. while driving various speeds, the vehicle stalled and sometimes lost power. the vehicle restarted after it was shut off. there was no warning indicator illuminated. the vehicle was taken to subaru sherman oaks (888-690-1521, located at 5747 van nuys blvd, van nuys, ca 91401) where the technician test drove the vehicle, but was unable to duplicate the failure. the manufacturer was made aware of the failure and stated that someone would follow up with the dealer. the contact was not called back. the vehicle was not repaired. the failure mileage was not provided.
Occasionally when i slowly accelerate from a stop, as when i pull into a driving lane from a parking lot a stop sign, the car will move a few feet and then stop. the engine will still be turning approx. 2000 rpm but the car will not move . when i apply the accelerator the rpm does not change and the car still will not move. after anywhere from 3-5 seconds the car will accelerate normally. otherwise the car performs normally and there is no hesitation at higher speeds. as a result, i am sitting helpless in a traffic land with cars bearing down on me. s far we have not been hit. i have been unable to replicate this problem and it may occur a few times in one day or nit for several days. i took it to my local subaru dealer and they were unable to duplicate the problem on a test drive. however, a service writer with the same model did describe a similar experience. the service dept. ran diagnostic tests and said that everything is normal. subaru customer service said that unless they can duplicate the problem there is nothing they can do. when i googled this problem i found several similar complaints involving several subaru models and also that subaru is aware of the problem but apparently has not found a solution.
On august 23, 2018, i purchased a brand new subaru forester (vin # (xx)) from southern states automotive in raleigh, nc. on october 30, 2018, i received a notice from subaru of america stating that subaru of america is implementing a warranty extension of 10 years/100,000 miles (whichever comes first) for my vehicle's continuously variable transmission (cvt). on october 31, 2018, at 5:13 pm, i spoke to eric in subaru's customer service division. i asked eric how long subaru had known about problems with their cvts. he stated "two weeks." i stated to eric that i bought a subaru because of its reliability. i asked eric to offer me a lifetime warranty on my cvt. eric stated there was no way he or anyone in his department could do that. at 7:09 pm on october 31, 2018, i spoke to virgil - a subaru customer service supervisor. i asked virgil to provide me with a lifetime warranty on my cvt. virgil offered me a $500 service voucher with an expiration date of november 2019. i asked virgil how much it would cost to replace my cvt. he stated "six or seven thousand dollars." he stated there was no one else capable of reviewing my concerns. on november 13, 2018, i spoke to donnie (x) and derrick (x) in the sales department at southern states subaru. both informed me that they were unable to provide me a lifetime warranty for my cvt. i have paid subaru $11,200 toward the cost of my brand new 2018 forester. i specifically purchased it because of subaru's reputation for reliability. parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I have trouble making turns for it hesitates before it will kick in,yesterday i was almost hit by a police car going on a call, lights/siren on . i just made a turn and it hesitated icouldn't get out of his way. this is an ongoing problem with this car.
The car will periodically stall for a second or two on occassions when starting out and then accelerate with a jolt. when in traffic this is unacceptable. i understand this may be common with cvt transmissions. if that is the case i question why they are allowed on the road. i wll not purchase another subaru or any other car with a cvt.
Tl* the contact owns a 2018 subaru forester. while driving 20 mph in stop and go traffic, the vehicle jerked and decelerated. there were no warning indicators illuminated. the vehicle was taken to johnson subaru of cary (5010 old raleigh rd, cary, nc 27511, (833) 287-8912) to be diagnosed, but the failure could not be duplicated. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 7,000. the vin was not available.
Tl* the contact owns a 2018 subaru forester. while driving over 40 mph, the vehicle shook violently and vibrated. the vehicle was taken to the local dealer (suburban subaru, 1821 maplelawn dr, troy, mi) where it was diagnosed that the failure was caused by a build up of dirt and debris in the wheels and wheel wells. the contact was advised to power wash the wheels and wheel wells to prevent the failure from recurring. in addition, the engine idled while the vehicle was on a slight incline. suddenly, the engine began to rev high and the vehicle erroneously drove forward. the failure occurred as the driver was getting back into the vehicle and the accelerator pedal had not been depressed. on several occasions, while on a slight incline with the engine idling, the vehicle would suddenly roll backwards once the brake pedal was released. the vehicle was taken back to the dealer who found no failures with the vehicle. the manufacturer was informed of the failures and did not assist. the vin was not available. the failure mileage was 2,500. *tt consumer stated violent vibration and shaking at 45mph or greater especially in winter months with snow and mud build up. automatic brakes slam frequently when in reverse. while at a stop sign, when car is in drive on an incline engine starts revving. vehicle went backwards while foot was on the brake. updated 11/19/18*jb