Depending on the vehicles trim level, the over- head console may vary.
1 — ASSIST Button 2 — SOS Button
1 — ASSIST Button 2 — SOS Button
If equipped, the overhead console contains an ASSIST and a SOS button.
Your vehicle may be transmitting data as authorized by the subscriber page 490.
The SOS and ASSIST buttons will only func- tion if you are connected to an operable LTE (voice/data) 3G or 4G (data) network, which comes as a built in feature. Other Uconnect services will only be operable if your SiriusXM Guardian™ service is active and you are connected to an operable LTE (voice/data) or 4G (data) network.
The ASSIST Button is used to automatically connect you to any one of the following support
centers: 7
Roadside Assistance – If you get a flat tire, or need a tow, just push the ASSIST button and you’ll be connected to someone who can help. Roadside Assistance will know what vehicle you’re driving and its location. Addi- tional fees may apply for roadside assis- tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all other vehicle issues.
Uconnect Customer Care - Total support for Radio, Phone and NAV issues.
Push the SOS Call button on the overhead console.
In case the SOS Call button is pushed in error, there will be a 10 second delay before the SOS Call system initiates a call to a SOS operator. To cancel the SOS Call connection, push the SOS call button on the overhead console or press the cancellation button on the Device Screen. Termination of the SOS Call will turn off the green LED light on the overhead console.
The LED light located within the ASSIST and SOS buttons on the overhead console will turn green once a connection to a SOS operator has been made.
Once a connection between the vehicle and a SOS operator is made, the SOS Call system may transmit the following
important vehicle information to a SOS operator:
Indication that the occupant placed a SOS Call.
The vehicle brand.
The last known GPS coordinates of the vehicle.
You should be able to speak with the SOS operator through the vehicle audio system to determine if additional help is needed.
Your vehicle may be transmitting data as authorized by the subscriber.
Once a connection is made between the vehicle’s SOS Call system and the SOS operator, the SOS operator may be able to open a voice connection with the vehicle to determine if additional help is needed. Once the SOS operator opens a voice connection with the vehicle’s SOS Call system, the operator should be able to speak with you or other vehicle occu- pants and hear sounds occurring in the vehicle. The vehicle’s SOS Call system will attempt to remain connected with the SOS operator until the SOS operator terminates the connection.
The SOS operator may attempt to contact appropriate emergency responders and provide them with important vehicle information and GPS coordinates.
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Vehicles sold in Mexico DO NOT have SOS Call system capabilities.
SOS or other emergency line operators in Mexico may not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the following may occur at the time the malfunction is detected, and at the beginning of each ignition cycle:
The overhead console light located within the ASSIST and SOS buttons will continuously illuminate red.
The Device Screen will display the following message: “Vehicle device requires service. Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle device requires service. Please contact an authorized dealer.”
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may 7
prevent or stop the SOS Call system operation. These include, but are not limited to, the following factors:
The ignition is in the OFF position.
The vehicle’s electrical systems are not intact.
The SOS Call system software and/or hard- ware are damaged during a crash.
The vehicle battery loses power or becomes disconnected during a vehicle crash.
LTE (voice/data) or 4G (data) network and/or Global Positioning Satellite signals are unavailable or obstructed.
Equipment malfunction at the SOS operator facility.
Operator error by the SOS operator.
LTE (voice/data) or 4G (data) network congestion.
Weather.
Buildings, structures, geographic terrain, or tunnels.
Your vehicle may be transmitting data as authorized by the subscriber.
Never place anything on or near the vehicle’s LTE (voice/data) or 4G (data) and GPS antennas. You could prevent LTE (voice/ data) or 4G (data) and GPS signal reception, which can prevent your vehicle from placing an emergency call. An operable LTE (voice/ data) or 4G (data) network connection and a GPS signal is required for the SOS Call system to function properly.
Automatic SOS is a hands-free safety service that can immediately connect you with help in the event that your vehicle’s airbags deploy. Please refer to your provided radio supplement for complete information.
