The SOS and ASSIST buttons will only function if you are connected to an operable LTE (voice/data) or 4G (data) network. Other Uconnect services will only be operable if your SiriusXM Guardian™ service is active and you are
If equipped, the overhead console contains an ASSIST and a SOS button.
connected to an operable LTE (voice/data) or 4G (data) network.
ASSIST Call
The ASSIST Button is used to automatically connect you to any one of the following support centers:
Roadside Assistance – If you get a flat tire, or need a tow, just push the ASSIST button and you’ll be connected to someone who can help. Roadside Assistance will know what vehicle you’re driving and its location. Additional fees may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all other vehicle issues.
SOS Call
Push the SOS Call button on the overhead console.
NOTE:
In case the SOS Call button is pushed in error, there will be a ten second delay before the SOS Call system initiates a call to a SOS operator. To cancel the SOS Call connection, push the SOS call button on the overhead console or press the cancel- lation button on the Device Screen. Termination of the SOS Call will turn off the green LED light on the overhead console.
The LED light located between the ASSIST and SOS buttons on the overhead console will turn green once a connection to a SOS operator has been made.
Once a connection between the vehicle and a SOS oper- ator is made, the SOS Call system may transmit the following important vehicle information to a SOS oper- ator:
Indication that the occupant placed a SOS Call.
The vehicle brand.
The last known GPS coordinates of the vehicle.
You should be able to speak with the SOS operator through the vehicle audio system to determine if addi- tional help is needed.
NOTE:
Your vehicle may be transmitting data as authorized by the subscriber.
Once a connection is made between the vehicle’s SOS Call system and the SOS operator, the SOS operator may be able to open a voice connection with the vehicle to deter- mine if additional help is needed. Once the SOS operator opens a voice connection with the vehicle’s SOS Call system, the operator should be able to speak with you or other vehicle occupants and hear sounds occurring in the vehicle. The vehicle’s SOS Call system will attempt to
remain connected with the SOS operator until the SOS
WARNING! (Continued)
Never place anything on or near the vehicle’s operable network and GPS antennas. You could prevent oper- able network and GPS signal reception, which can prevent your vehicle from placing an emergency call. An operable network and GPS signal reception is required for the SOS Call system to function properly.
The SOS Call system is embedded into the vehicle’s elec- trical system. Do not add aftermarket electrical equipment to the vehicle’s electrical system. This may prevent your vehicle from sending a signal to initiate an emergency call.
operator terminates the connection.
To avoid interference that can cause the SOS Call system to 6
The SOS operator may attempt to contact appropriate emergency responders and provide them with important vehicle information and GPS coordinates.
(Continued)
fail, never add aftermarket equipment (e.g., two-way
mobile radio, CB radio, data recorder, etc.) to your vehicle’s electrical system or modify the antennas on your vehicle. IF YOUR VEHICLE LOSES BATTERY POWER FOR ANY REASON (INCLUDING DURING OR AFTER AN ACCI- DENT), THE UCONNECT FEATURES, APPS AND SERVICES, AMONG OTHERS, WILL NOT OPERATE.
Modifications to any part of the SOS Call system could cause the air bag system to fail when you need it. You could be injured if the air bag system is not there to help protect you.
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call system capabilities.
SOS or other emergency line operators in Mexico may not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the following may occur at the time the malfunction is detected, and at the beginning of each ignition cycle:
The overhead console light located between the ASSIST and SOS buttons will continuously be illuminated red.
The Device Screen will display the following message: “Vehicle device requires service. Please contact your dealer.”
An In-Vehicle Audio message will state “Vehicle device requires service. Please contact your dealer.”
Even if the SOS Call system is fully functional, factors beyond FCA US LLC’s control may prevent or stop the SOS Call system operation. These include, but are not limited to, the following factors:
Delayed accessories mode is active.
The ignition is in the OFF position.
The vehicle’s electrical systems are not intact.
The SOS Call system software and/or hardware are damaged during a crash.
The vehicle battery loses power or becomes disconnected during a vehicle crash.
LTE (voice/data) or 4G (data) network and/or Global Positioning Satellite signals are unavailable or obstructed.
(Continued)
Equipment malfunction at the SOS operator facility.
Operator error by the SOS operator.
LTE (voice/data) or 4G (data) network congestion.
Weather.
Buildings, structures, geographic terrain, or tunnels.
Never place anything on or near the vehicle’s LTE (voice/ data) or 4G (data) and GPS antennas. You could prevent LTE (voice/data) or 4G (data) and GPS signal reception, which can prevent your vehicle from placing an emer- gency call. An operable LTE (voice/data) or 4G (data) network connection and a GPS signal is required for the SOS Call system to function properly.
General Information
This device complies with Part 15 of the FCC Rules. Opera- tion is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that 6
may cause undesired operation.
NOTE:
Changes or modifications not expressly approved by the
NOTE:
Your vehicle may be transmitting data as authorized by the subscriber.
party responsible for compliance could void the user's authority to operate the equipment.
the subscriber. 6