Tl* the contact leases a 2016 ram 1500. the contact stated that nhtsa campaign number: 18v486000 (latches/locks/linkages) exceeded a reasonable amount of time for repair. the contact received the recall notification on september 27, 2017. the contact spoke with dodge, chrysler, jeep city (4395 us-130 burlington, new jersey 08016, (609-871-2800) numerous times about part availability. the dealer scheduled a repair appointment; however, when the contact arrived, the dealer stated that the manufacturer did not send the part. the dealer stated that the part would be available in october of 2017. in addition, the contact was unable to program the cruise control. the vehicle was repaired per nhtsa campaign number: 18v332000 (electrical system, vehicle speed control) on august 18, 2018, but the failure was not corrected. the manufacturer was not contacted. the failure mileage was 16,513. parts distribution disconnect for nhtsa campaign number: 18v486000.
Tl* the contact owns a 2016 ram 1500. the contact received notification of nhtsa campaign number: 18v486000 (structure, latches/locks/linkages) the dealer (carbone dodge chrysler jeep ram, 5017 commercial dr, yorkville, ny 13495, 1-315-736-3371) scheduled the repair two weeks ago. when the contact arrived for the appointment, the dealer stated that the part was not available. the dealer stated that they would follow-up when the part was available. the contact had not received a response. the contact sent an online inquiry to the manufacturer through their website, but had not received a response. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2016 ram 1500. while driving various speeds, the tailgate would independently open. don davis dodge chrysler jeep (1901 n collins st, arlington, tx) was contacted, but the vehicle was not diagnosed because the contact refused to pay the diagnostic fee. the manufacturer was notified of the failure and did not assist. the failure mileage was approximately 46,000.
Tl* the contact owns a 2016 ram 1500. while driving 55 mph, the tailgate dropped without warning. the vehicle was taken to hayes chrysler dodge jeep ram of lawrenceville 719 duluth highway 120, lawrenceville, ga 30046, but the dealer could not provide a definitive diagnosis. the dealer stated that they would replace the latches and continue to replace parts until the failure was resolved. the vehicle was not repaired. the manufacturer was made aware of the failure and opened a case for the contact. the approximate failure mileage was 54,096.
Tl* the contact owns a 2016 ram 1500. while the vehicle was idling and the gear shifter was placed in park, the contact walked away from the vehicle. suddenly, the vehicle inadvertently rolled back in reverse. the contact proceeded to the driver's side to stop the vehicle; however, the vehicle crashed into another parked vehicle. the contact was smashed in between the lamp post and another vehicle. the contact sustained injuries to the legs that required medical attention. a police report was filed. the vehicle was towed to a tow yard. the vehicle was not diagnosed. the contact stated that previously, the vehicle experienced abnormal dysfunction. while the gear shifter was placed in reverse, the back up camera would remain on the drive screen. the contact then stated that all four door locks would lock then unlock without warning. on several occasions, the vehicle made a beeping noise. the dealer was not contacted. the manufacturer was not notified of the failure. the approximate failure mileage was 56,000. the vin was unavailable.