Local nissan dealership is putting up barriers to my recall repair. on 2 different occasions, i was told that 'we don't do recall repairs on the weekend'. i don't understand why their labor costs on the weekend are my problem. i called on a monday morning when i was on vacation from work. not only could the service manager not confirm for me whether they had the necessary parts on hand to repair my recall...she also said they only do it by appointment and need 1 weeks notice!! so i am being expected to bring my car in twice (once for them to 'look at it and confirm i'm on the recall list, and a 2nd time to get the repair done). how is it that the manufacturer makes a defective product, yet i am expected to jump through all these hoops, take time off of work (vacation time) to meet all of their terms of fixing a mistake that nissan made. but hey, they were sure to get those notices mailed out super fast, to give me the impression they cared about my spouses life/death risk every day when she drives a flawed product to/from work. so unaccommodating and arrogant of nissan to put their customers through this gauntlet.
Tl* the contact owns a 2017 nissan murano. while driving 35 mph, the brake pedal was depressed and the vehicle did not stop. the brakes had completely failed. as a result, the contact rear ended another vehicle. none of the air bags deployed. a police report was filed. the vehicle was towed. the contact sustained injuries to the neck and head. the driver of the other vehicle suffered unknown injuries. medical attention was required. the contact was provided with insurance claim number: 258-472-1s236. the manufacturer was made aware of the crash. the dealer was not contacted. the failure mileage was approximately 14,099. *dt *js
Takata inflators, this complaint may be related to the previous recalls but i am not an expert. i'd like to have the airbags not deflating in an accident where there was significant damage to the passenger front of my vehicle while traveling at about 30mph. i was traveling on a city road when another vehicle turned left from the right lane causing me to slam on brakes and our vehicles collided.
I purchased a new 2017.5 nissan murano oct 14 2017 one week later the srs light comes light comes on while driving and stays on. after three trips back and multiple parts replaced including sensor for seatbelt connector that was not attached properly and the replacement of the srs system. today 97 days later i was told by my local nissan dealership that the vehicle was indeed defective at time of purchase. the factory had not connected the harness that connects to the airbags which was causing my srs light to come on continuously. i am very sad and upset that this has happened to me and i am in process of filing a claim with the nissan corporation consumer department for a buy back of my vehicle.