My car has 28330 miles. i bought the car two years ago. last week i was park in from of my house. in the morning, i got in the car and my steering wheel doesn't turn. i took it to mazda and they want to charge me $3200 to fix this. they won't tell my what happen other than i need a new steering racks. i barely drive this car, never rough, alway service it. this car is too new to have this problem. mazda will not even try to help me. this car is my lifeline.
This is in reference to a mazda recall i received in the mail in 08/19. i own a 2016 mazda3 and the recall notice was for the software/display console. i called hyman bros mazda in newport news, va to make appt to get this fixed on 08/21/19 and was referred to the service dept. i made an appt and was seen on 08/28/19. i did not understand when i made the appt on 08/21/19 that this was not to repair my vehicle but to look and confirm that is what i needed. i took time off work for what ended up being a 5 min appt to confirm i did in fact need that part. however i am still waiting on that part. i have called weekly for a status update and the best the parts dept. can offer me is that the part is on back order and not sure when it will come in. meanwhile i am still driving my vehicle and the electronic display will intermittently not work. the navigation feature at times is not usable, other times it will auto dial numbers in my call history without my prompting or automatically jump from one radio station to another. i feel that it has become unsafe for me to drive. i would like to know how much longer i am expected to wait on a part from a nationwide recall to get my car fixed. i called 11 times since 08/19 and sent 2 email requests through the hyman bros mazda website with no response. the 1st time i sent this query, i received an auto message on 09/11/19 stating they received my email and will be in contact with me shortly. that was over a month ago and i have yet to receive any response. the 2nd time i sent a query on 10/17/19 and again received an auto response stating they will be in contact with me but still nothing. on 10/22/19, the car auto-dialed 5 times and prevented me from hanging up. this was an accident waiting to happen as i was driving distracted trying to shut it off. i parked the car and disconnected the blue tooth feature from my cellphone.
Cmu is on a constant reboot. brought to mazda dealership to be notified the cmu needs to be replaced. car is only 3.5 years old with 53k miles. this is a known issue with these cars but mazda won't pay for the repair because it's out of warranty. 1200+ for repair. contacted corporate and they offered $500 towards the repair. not good enough, will be getting rid of the car and they lost a loyal mazda customer forever. mazda is staying this isn't a safety issue that is why there is no recall. i beg to differ. having an infotainment center that is on a constant reboot is very distracting and half the time when i reverse the camera doesn't light up depending on where in the reboot cycle it is.
6/18/19 6:45 am: my car 'stalled' or lost power as i was accelerating and turning left across a boulevard (us 51 hwy in mcfarland, wi). luckily, i was able to pull over and came to a complete stop, put the car in park, turned off the car (even though i had no power), waited a few seconds and restarted it. there were a lot of dash warning lights triggered once i lost power, but i do not recall specifically which ones. i resumed driving and have not had a problem since. however, i did find out later (july 10, 2019) that my car could be under nhtsa recall no. 19v497000, but was told by my deal russ darrow-madison, wi, on 7/26/19 that my car was not eligible. i asked if they report the problem to anyone & they said no, but if there is a recall on my car, it would have documentation in their notes that says there was a problem.
A sensor (yellow/orange color) appears on the dashboard intermittently. the settings in the car say "battery mgt. system malfunction". at the times when this error is not on the dashboard, there is no message that anything is wrong. my car only has 23k miles. the dealer will not do a sensor check because it is just over 3 years old.
My car started shaking and i lost control of the steering. i pulled over as best i could and called a tow truck. the dealership says that rats have chewed through the engine harness and other wiring. they say they have seen dozens of cases in brooklyn and queens just like this. they said that rats are attracted to the coating on the wires. mazda won't issue a recall or repair the wiring. it is a fire hazard and dangerous to drive. i guess they are waiting for someone to be injured or die before they fix it? my car is 18 months old with 7,062 miles. i was parked on a city street in brooklyn and had only driven 3 blocks without making any turns when i had to pull over. my car is located at koeppel mazda 718-721-9100. they should have all of the details of the damage if you need it. i drive the car almost every day and it is parked on a different street every day. there is no way to know when or which street this happened on.