Tl* the contact owns a 2007 mazda cx-7. while attempting to exit the vehicle, the front passenger door locking mechanism malfunctioned and the door could not be unlocked from inside or outside of the vehicle. the contact stated that the rear driver's door was also locked and could not be opened. the vehicle was taken to the local dealer (mazda of new bern, 1715b us-70, new bern, north carolina) who was able to pry the doors open and diagnosed that the locking mechanism cables failed. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 70,000.
Tl* the contact owns a 2007 mazda cx-7. the contact stated that the vehicle was parked when he attempted to unlock the doors using the key fob, but the doors would not unlock. upon unlocking the vehicle manually, the contact noticed that the unlock buttons on the interior also would not unlock the doors. the vehicle was taken to an authorized dealer where the contact was informed that the body control module needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 113,000.