Crash and breakdown information
ROADSIDE ASSISTANCE
VEHICLES SOLD IN THE UNITED STATES: GETTING ROADSIDE ASSISTANCE
If you have a vehicle concern, Lincoln offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.
The service is available:
- Throughout the life of the vehicle for original owners.
- For six years or 70,000 mi (110,000 km), whichever comes first, for subsequent owners.
Roadside Assistance covers:
- A flat tire change with a good spare. For vehicles with an unusable tire inflation kit, we provide towing service.
- Battery jump start.
- Lock-out assistance - key replacement cost is the client's responsibility.
- Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law shall deliver up to 2 gal (8 L) of gasoline fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
- Winch out — available within 100 ft (30 m) of a paved or county maintained road, no recoveries.
- Towing — independent service contractors, if not prohibited by state, local or municipal law shall tow Lincoln eligible vehicles to the client's selling or preferred dealer within 100 mi (160 km) of the disablement location or to the nearest Lincoln dealer. If a client requests a tow to a selling or preferred dealer that is more than 100 mi (160 km) from the disablement location, the client is responsible for any mileage costs in excess of 100 mi (160 km).
- Roadside Assistance includes up to $200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer.If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.
VEHICLES SOLD IN THE UNITED STATES: USING ROADSIDE ASSISTANCE
United States clients who require roadside assistance, call 1-800-521-4140 or contact Roadside Assistance using the Lincoln Way mobile app.
If you need to arrange roadside assistance on your own, Lincoln reimburses a reasonable amount for towing to the nearest Lincoln dealership within 100 mi (160 km). To obtain reimbursement information, United States clients, call 1-800-521-4140. Clients need to submit their original receipts.
VEHICLES SOLD IN CANADA: GETTING ROADSIDE ASSISTANCE
If you have a vehicle concern, Lincoln offers a complimentary roadside assistance program. This program is eligible within Canada or the continental United States.
The service is available 24 hours a day, seven days a week.
This program is separate from the New Vehicle Limited Warranty, beginning from the original warranty start date and lasts the life of the vehicle for the original owner. Subsequent owners receive coverage that is concurrent with the 6 years or 70,000 mi (110,000 km), whichever occurs first, powertrain warranty coverage period.
Note: Canadian roadside coverage and benefits may differ from the U.S. coverage.
For complete program coverage details, review your warranty guide, contact your dealer, call us in Canada at 1-844-665-2007, or visit our website at www.lincolncanada.com.
If you purchased your vehicle in Canada and require roadside assistance, please call 1-844-665-2007 or contact Roadside Assistance using the Lincoln Way mobile app.
Note: For quick reference, complete the roadside assistance identification card found in the glove compartment of your vehicle and place it in your wallet.
SWITCHING THE HAZARD FLASHERS ON AND OFF
When you switch the hazard flashers on, all front and rear direction indicators flash.
Note: The hazard flashers operate when the ignition is in any position, or if the key is not in the ignition. The battery loses charge and could have insufficient power to restart your vehicle.
Press the button again to switch them off.
JUMP STARTING PRECAUTIONS
 WARNING: Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation. WARNING: Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately. WARNING: Use only adequately sized cables with insulated clamps. WARNING: Make sure that the cables are clear of any moving parts and fuel delivery system parts. WARNING: Connect batteries with only the same nominal voltage. WARNING: If the engine is running while the hood is open, stay clear of moving engine components. Failure to follow this warning could result in serious personal injury or death. |
Do not attempt to push-start an automatic transmission vehicle. This could cause transmission damage.
Do not disconnect the battery of the disabled vehicle. This could damage your vehicle's electrical system.
PREPARING THE VEHICLE
Use only a 12 volt supply to start your vehicle.
Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch.
JUMP STARTING THE VEHICLE
CONNECTING THE JUMPER CABLES
| WARNING: Do not connect the negative jumper cable to any other part of your vehicle. Use the ground point. |
Note: If you are using a jump pack or booster box, follow the manufacturer's instructions.
- Pull the red rubber boot backward. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery.
- Connect the other end of the positive (+) jumper cable to the positive (+) terminal of the booster vehicle battery.
- Connect the negative (-) jumper cable to the negative (-) terminal of the booster vehicle battery.
- Make the final connection of the negative (-) jumper cable to an exposed metal part of the disabled vehicle's engine, as shown in the following illustration, away from the battery and fuel injection system, or connect the negative (-) jumper cable to a ground connection point if available.
STARTING THE ENGINE
- Start the engine of the booster vehicle and moderately rev the engine, or gently press the accelerator to keep the engine speed between 2000 and 3000 RPM, as shown in your tachometer.
- Start the engine of the disabled vehicle.
- Once you start the disabled vehicle, run both vehicle engines for an additional three minutes before disconnecting the jumper cables.
REMOVING THE JUMPER CABLES
Remove the jumper cables in the reverse order that they were connected.
Note: Do not switch the headlamps on when disconnecting the cables. The peak voltage could blow the bulbs.
WHAT IS THE POST-CRASH ALERT SYSTEM
The system helps draw attention to your vehicle in the event of a serious impact.
HOW DOES THE POST-CRASH ALERT SYSTEM WORK
The system is designed to turn the hazard flashers on, turn the courtesy lamps on, intermittently sound the horn and unlock all doors in the event of a serious impact that deploys an airbag or the seatbelt pretensioners.
POST-CRASH ALERT SYSTEM LIMITATIONS
Depending on applicable laws in the country your vehicle was built for, the horn does not sound in the event of a serious impact.
SWITCHING THE POST-CRASH ALERT SYSTEM OFF
Press the hazard flasher switch, the unlock button on the remote control, the panic button on the remote control or cycle the ignition to switch the system off.
Note: The alert turns off when the vehicle battery runs out of charge.
WHAT IS AUTOMATIC CRASH SHUTOFF
The automatic crash shutoff is designed to stop the fuel going to the engine in the event of a moderate or severe crash.
Note: Not every impact causes a shutoff.
AUTOMATIC CRASH SHUTOFF PRECAUTIONS
| WARNING: If your vehicle has been involved in a crash, have the fuel system checked. Failure to follow this instruction could result in fire, personal injury or death. |
RE-ENABLING YOUR VEHICLE
- Switch the ignition off.
- Attempt to start your vehicle.
- Switch the ignition off.
- Attempt to start your vehicle.
Note: If your vehicle does not start after the third attempt, have your vehicle checked as soon as possible.
ACCESSING THE FRONT TOWING POINT
| WARNING: Using recovery hooks is dangerous and should only be done by a person familiar with proper vehicle recovery safety practices. Improper use of recovery hooks may cause hook failure or separation from the vehicle and could result in serious injury or death. WARNING: Slowly remove the slack from the recovery strap prior to pulling. Failure to do so can introduce significantly higher loads which can cause the recovery hooks to break off, or the recovery strap to fail which can cause serious injury or death. WARNING: Never link two straps together with a clevis pin. These heavy metal objects could become projectiles if the strap breaks and can cause serious injury or death. WARNING: Switch the ignition off before removing the recovery hook. Failure to do so could result in personal injury. WARNING: The recovery hook can become hot. Let the recovery hook cool down before removing it. Failure to do so could result in personal injury. |
Your vehicle has frame-mounted front recovery hooks.
Note: Do not apply a load to the recovery hooks that is greater than the gross vehicle weight rating of your vehicle.
Before using recovery hooks:
- Make sure all attaching points are secure and capable of withstanding the applied load.
- Do not use chains, cables or tow straps with metal hook ends.
- Only use recovery straps that have a minimum breaking strength two to three times the gross vehicle weight of the stuck vehicle.
- Make sure the recovery strap is in good condition and free of visible cuts, tears or damage.
- Use a damper device such as a tarp, heavy blanket or piece of carpet, and place it over the recovery strap to help absorb the energy in the event the strap breaks.
- Make sure the stuck vehicle is not loaded heavier than its gross vehicle weight rating specified on the certification label.
- Align the tow vehicle and stuck vehicle in a straight line, within 10 degrees.
- Keep bystanders to the sides of the vehicle, at a distance of at least twice the length of the recovery strap. This helps avoid injury from the hazard of a recovery hook or strap breaking, or a vehicle lurching into their path.
Note: Use towing equipment that is properly rated for your vehicle. Always carefully follow the instructions and warnings provided by the equipment manufacturer.
TRANSPORTING THE VEHICLE
If you need to tow your vehicle, contact a professional towing service or your roadside assistance service provider.
Your manufacturer produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures.
We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Vehicle damage could occur if towed incorrectly, or by any other means.
Front-wheel and rear-wheel drive vehicles must have their designated drive wheels off the ground regardless of towing direction. Use tow dollies to prevent damage to the transmission.
All-wheel or four-wheel drive vehicles require that all wheels be off the ground using a wheel lift and dollies or flatbed equipment. This prevents damage to the transmission and drive system.
Note: You need to switch on the ignition to unlock the steering.
Note: Make sure you check the steering column before towing. It could lock if the battery is dead.
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