My sync software on my lincoln mkz won't update because the apim is defective. ford/lincoln previously provided a 5 year warranty extension on this component. this defective apim causes my volume to either turn all the way up or all the way down, no in between. it also causes the music from my phone to play on my phone speakers rather than the car speakers and also randomly disconnects my phone. the five year warranty expired about one year ago but i feel like this should still be covered because it causes a safety hazard when my phone disconnects and i have to attempt to fix it so i can utilize the hands-free phone features.
The passenger side door will not close. latch does not engage. the vehicle was stationery when discovered.
Recall on door latches but there are no replacement part available. unknown when they will be in stock when i was notified of the recall i asked them to order parts but they have been on back order
Tl* the contact owns a 2013 lincoln mkz. the contact stated that while driving 35 mph, the contact was advised by another driver that the vehicle had caught on fire from underneath. the contact attempted to shut off the vehicle but failed to respond. as a result, the contact crashed into a park. the fire department had to extinguish the fire twice because once it was loaded on the tow truck the fire started again. the vehicle was destroyed. the manufacturer was made aware of the failure. the failure mileage was 350.