First time i was driving at about 20 miles per hour and let go of the gas pedal the car jumped out of drive and did a jerking sound they replied it was 2 solenoids were replaced the next time i was diving up a hill with a 20% grade and tried to accelerate and it lost all power. it remained the same on acceleration. no power what so ever until i made it to the top. *tr
The incident occurred in a parking lot, in bright daylight at 4:05 pm. the lincoln mkt was being driven on an errand to a shopping mall. the driver made a left turn, and stopped for another vehicle backing out of a parking spot. on proceeding to make a right-hand turn into the same parking spot, the vehicle traveling slowly, there was a bump/or jerk and the vehicle accelerated on its own. this is the point of the unintended acceleration, in spite of the driver using the brakes, the vehicle accelerated over the sidewalk and continued into the wall of a cvs drug store. the wall stalled the vehicle, the driver put the vehicle into "park," hit the stop/ignition button and exited the vehicle. police and fire department responded, the police officer did not file an accident report. there were no injuries only property damage. he interviewed the driver and observed the car stuck in the wall of the cvs store. he was present for the exchange of insurance and drivers' information. the fire dept ensure safety of the building after the vehicle was removed. the vehicle was towed to the ford dealership for inspection and repair. their dealers mechanic did not find a computer record of an "error message." in hind-sight there had been a previous low speed bump followed by a surge in acceleration but this occurred at an intersection with a stop sign, the driver did not attributed this as mechanical because the car was moving. in the 12/18/12 accident the driver was trying to stop the forward progress and the lincoln mkt would not respond. *tr ..updated 01/30/13 *bf the consumer was the driver of the vehicle, but not the owner. the consumer stated she may have unintentionally contributed to the problem. the vehicle was tested and the computer did not record an error. a certified mechanic checked the throttle, etc and there was no sign that a mechanical problem existed. the consumer does not want to pursue the complaint. 01/31/13
This brief - will need additional explanation of all evidence -- i purchased mkt lincoln approx 10/2010. i also was told by then f&i mgr [xxx] that the ford extended warranty is the exact same and he described as the extension of the factory bumper to bumper warranty that comes with the car - the price was $1705.00. i asked him it is the exact same ? - he said yes. well i purchased and have since found out he was wrong and also suspect he had told others the same thing. in 10/2014 the factory warranty expires and i will still have problems with the car that dealer today states will not be covered to work on .. to date the car has been 145 days out of service, around 10/2011 rob sight lincoln ford - kansas city, mo (now rob sight ford)declined to continue to fix problems. i filed complaint to ford,. resulted in assignment to tom sight ford-lees summit, mo , who refused to touch car since they were not a lincoln dealer. then ford assigned to olathe lincoln ford - olathe, ks. 12/2011. to date, they have attempted to fix numerous problems, succeeded in some and not others.. currently car is at their location with problems they can identify and can not fix. other problems were with the design flaws and safety issues regarding collision control blind spot warnings and when i have went through the ford arbitration - with the bbb, they denied my request for buy back stating -- since those were options,can not include in the ford arbitration and problems were not within the 18 month time line, which was not true. they had all the copies of work orders indicating the opposite of that and still was denied.. it would take a law suit to continue this. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr