My 2011 lexus rx350 has rubber oil cooler hose and lexus usa will not replace the pressurized rubber hose despite known incidents of catastrophic failure of the part. on some rx350 models, lexus has an extended warranty and replacement in case the part is leaking oil, but i was told by lexus that my particular vin is not eligible for the extended warranty. but even if i had the warranty, lexus will not preemptively replace the part, despite 1) safety concern of failure on highway at high speeds and fire hazard risk, 2) potential catastrophic engine failure as the line would rupture and all oil would be lost within seconds and engine would seize and 3) potential environmental damage of loss 6.4 quarts of oil over roadways. please consider advising lexus to do a safety recall on all rubber oil cooler hose parts. thank you.
Parked in driveway in back of house, beside deck after short trip to store. smelled a melting smell outside. maybe five minutes later the smell started coming inside the house. we looked outside and saw smoke and thought the house was on fire. we went outside and there was smoke and flames coming from under the hood. sprayed car with fire extinguisher, which did nothing, then used water hose to spray front of car to keep from the house catching on fire. car was making popping noises, large amounts of smoke and strong smell. all neighbors came over it was strong. fire department spent over an hour putting out fire and used their whole tank of water. front end melted, tires popped, dashboard and windshield destroyed. cause is unknown
Please see the attached better business bureau complaint. we are making this complaint in order to do our part of alerting you that there could be a potential hazard with the make and model of this car. we do not want what happened to us to happen to anyone else. the car was on a highway in motion when this happened. thank you. *tr
1) engine oil leak at 15,000 miles only on may 8, 2013 (after merely "2 years old") 2) another 3 leaks in year 2015 alone a) engine oil leak again on march 27, 2015 ( 33,802 miles only ) b) less than 2 months, engine oil leak again on may 7, 2015 ( 35,284 miles only ) c) repeat the 4th time engine oil leak again on dec. 26,2015 (44,013 miles only ) *** per all 4 repair service invoices/records provided by longo lexus dealership, california, this is major engine oil leaks problem!!!!