Problems with 2004 Lexus RX 330 STRUCTURE

The dashboard is cracking up very bad

Tl* the contact owns a 2004 lexus rx330. the contact received a recall notification for an unknown recall. the contact referenced technical service bulletin number: pol14-03 (cracked dashboard). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. west side lexus (12000 katy fwy, houston, tx 77079, (281) 558-3030) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact stated that the vehicle was also included in nhtsa campaign number: 11v112000 (vehicle speed control). the contact had not experienced a failure.

Tl* the contact owns a 2004 lexus rx330. the contact stated that the dashboard experienced severe cracking. the contact was concerned that the debris from the cracking could potentially become shrapnel that could cause injury in the event of an air bag deployment. the vehicle was not diagnosed. the manufacturer was contacted and did not assist since it was considered a cosmetic failure. the failure mileage was 116,000.

Tl* the contact owns a 2004 lexus rx330. the contact stated that the dashboard experienced melting and cracking. also, several sections of the dashboard separated and fell off. in addition, while driving, a glare from the sunlight was present on the melted dashboard, which caused a visibility hazard. the cause of the failures was not determined. the manufacturer and local dealer( lexus of cool springs, 1636 westgate cir, brentwood, tn) were both notified of the failures. the failure mileage was 92,000.

Tl* the contact owns a 2004 lexus rx330. the contact received a recall notification for an unknown recall. the contact referenced technical service bulletin number: pol14-03 (cracked dashboard). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. west side lexus (12000 katy fwy, houston, tx 77079, (281) 558-3030) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact stated that the vehicle was also included in nhtsa campaign number: 11v112000 (vehicle speed control). the contact had not experienced a failure.

I own a 2004 lexus rx 330. as has been widely reported on the internet, the dashboard in these cars has a tendency to crack and peal, particularly around the area above the passenger airbag. at the outset this appears to be a cosmetic issue. however, when i recently went to an auto upholstery shop to inquire about repair, the technician became alarmed because i -- like presumably many others -- had sought to initiate a temporary repair by placing heavy-duty duct tape over the cracked area. the technician advised me to immediately remove the duct tape because of his concern that it would interfere with the deployment of the airbag. thus, in this instance, while the actual problem may only be cosmetic, the tendency of consumers to seek to temporarily repair the issue particularly given the prohibitive cost of dashboard replacement as a proper repair?? creates a situation of grave concern for passenger safety. i had driven the car thousands of miles with the duct tape covering the airbag without a thought to the risk i was taking. *tr

Over the last 2 months i have noticed a deterioration of the dashboard as cracks and peeling have occurred . the rest of the vehicle is in fine condition. i assume that the florida climate has something to do with it. however, i must point out that my vehicle is normally parked in the basement of a condominium where i have been residing during the entire period that i have owned the vehicle. i did call the customer relations dept. of lexus and was informed that the warranty had expired after 4 years or 50,000 miles. i happened to examine a 1990 mercedes benz sedan and noticed that the dashboard was completely intact. i understand from media coverage that there have been numerous complaints about the dashboard's condition. *tr

Tl* the contact owns a 2004 lexus rx330. the contact indicated that there was an intermittent leak coming from the moon roof causing mold to develop within the vehicle. the vehicle was taken to the authorized dealer on several occasions. the technician was not able to remedy the failure. the vehicle was taken to another authorized dealer who indicated that there was a rear body seam leak and that the right front moon drain was improperly routed. the dealer resealed the right front moon roof drain and rerouted it, along with resealing both tail lamp buckets. the failure persisted. the vehicle was taken to the dealer several times. the technician stated that the carpet needed to be replaced. the contact was not able to drive the vehicle due to the continuing leak and mold. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was unknown. updated 01/07/14*lj updated 9/5/2017*cn

I was driving southbound on the 405 in los angeles. i was beginning to change lanes and was looking into my driver's side rear view mirror when i observed the molding come off of the left rear quarter panel window and strike the hood and windshield of the car behind me. it occurred to me how dangerous this could have been if a motorcyclist had been following me. it could have easily hit him or her directly in the face. in researching the internet for a price on the molding, i have since learned a large number of rx330 owners have had this issue. additionally, i have learned that lexus does not sell the molding separately. instead, they sell the entire window assembly, and i have seen postings of some owners paying as much as $400.00 to have a dealer replace the window. this item should not be regularly launching itself off of these vehicles endangering others on the roadway. lexus should be retrofitting these vehicles with improved mounting for this molding instead of charging owners for the company's mistake. with the number of these vehicles on the road, it seems it is only a matter of time before someone following one of these vehicles is injured or worse. *tr

I was recently gifted my mother's 2004 lexus rx330 and have been noticing for some time now an extensively cracked dashboard that had been getting progressively worse for the past several years. in addition, there are several sticky spots on the dash which appears to be melting material. i have seen this complaint online repeatedly from other rx330 owners and was wondering if there is a class action suit. there is still an extended warranty on the car. after contacting the dealership in miami they have refused to cover the entire cost of repair. this is clearly a manufacturer defect. *tr

Front end collision in 2004 lexus rx 330 with 206,000 miles going approximately 55 mph. car is totaled per insurance adjuster. driver and three children in car. no serious injuries. no airbags deployed. have contacted lexus and am awaiting answer. car has been to dealership several times since purchased and nothing mentioned about airbag issue. *tr

Approximately a year after purchasing my 2004 lexus rx330 from a dealership the dash board started to crack. eventually, it traveled across the entire dash board. i contact lexus corporate office to complain. after referring me to a local dealership to examine it and take photos and write up the damage, they later told me it was not covered under the warranty which i already knew. however, they admitted it was due to inferior and faulty material lexus used in 2004 thru 2006 in their models and also toyota dashboards. the cost to replace the dash is $2,500 this is my 3rd lexus suv but it will be my last! i feel lexus should be responsible to replace the dash boards. *tr

Tl* the contact owns a 2004 lexus rx330. the contact stated that the dashboard was severely cracked and was progressively becoming worse. the vehicle was taken to the dealer for the failure where he was referred to the manufacturer. the manufacturer advised him that the vehicle was no longer under warranty and offered no assistance. the vehicle was not repaired. the approximate failure mileage was 45,000 and the approximate current mileage was 51,000. updated 06/03/11 *bf updated 06/13/11

My 2004 lexus rx 330 dashboard cover is all cracked up in all directions and is very sticky due to the hot and humid florida weather. the dealer is refusing to fix this issue. *tr

The dashboard on my 04 lexus rx 330 has be disintegrating before my eyes. it is melting and cracking getting worst everyday. *tr

Tl*the contact owns a 2004 lexus rx330. while driving 15 mph he noticed that both side view mirrors were loose and whenever he drove over a bump in the road the mirrors trajectory changed. the vehicle was taken to the dealer who stated that both side mirrors needed to be replaced. the repair cost was over $1,000. the failure had been on going since september of 2005. he called the manufacturer multiple times and they were unable to answer him regarding the failure. he also stated that the roof rack was corroding. the vehicle was not repaired. the failure mileage was 60,000 and the current mileage was 85,000.