3/24/09, received a safety recall notice from lexus division, toyota motor sales, usa, inc. torrence, ca about a replacement of fuel delivery pipes (fuel rails) i purchased a 2007 gs350 lexus from putnan lexus, redwood city, ca 94063 about july 2007.3/23/09, called lexus of serremonte, coma, ca , 877 200-4498; talked to cindy at service dept; gave her the vin, my full name and home address. she told me it will be ready in about 5 days & then to arrange appt for repair. 4/1, about 2:35pm,talked to robin on status after being put on hold and transferred 2/3 times in about 18 minutes, i was told there was no record of any order for the fuel rails; cindy did not order the parts; they are having problem locating me in their records because i did not buy the car at serramonte; they have to find me through their national register ??? robin assured that the parts were being order and to call back in 2/3 weeks, due to several back log ?? 4/21, called serramonte again for status..talked to eva, x 2133, head of cashier/service dept; she has no record of me, no order and gave me the same reasons; 3000 cars back log, did not buy it from them, etc. she assured me again that she is creating a file and the parts will be ready in 2 weeks., .that is after i threaten to call the general manager. i am not at all satisfied with her answer either despite her promise to put my file on her desk!!!! i called putnam lexus, the dealer i bought the car from; talked to oscar pacheco, service consultant; i now have an appt for 4/29/09 at 10am with the required parts in store already. that tells me lexus of serramente lied to me 3 times about the order of the parts, grossly inefficient and not in compliance of your safety recall. please do whatever necessary to enforce compliance. i am also sending a copy of this to lexus, toyota motor sales to investigate their own dealers unacceptable sales/service practice. *tr