We have classified the 2 complaints from 2007 Lexus ES 350 about VISIBILITY into the following categories.
This morning driving into work i rolled up the passenger side window and it rolled up too far and is now out of the grove. the nearest dealer is 1 hr 30 mins from here and will need to either tow the vehicle or will need to take it to an authorized repair shop. estimating huge $$$s. vehicle is just out of warranty. 38,397 miles. *tr
Tl* the contact owns a 2007 lexus es350. the contact stated that the front drivers side window slipped out of its tracks. as a result, the window would not move up or down. the vehicle was taken to an authorized dealer where the window and assembly were replaced. the failure also occurred on the front passenger side window. the vehicle was taken back to the dealer where it was again repaired. the manufacturer was notified and stated that there were no recalls or warranties related to the failure. the failure mileage was 64,640.
Driver's front window made a clunk noise when going down and the window popped out and was off track. dealer replaced under warranty. twenty-two months later, same window made a clicking noise going up and down and at that time, dealer removed door panel and found loose bolt which they tightened. jan. 4, 2013, the right front window made a similar clunking noise and popped out of its track. window had to be replaced. dealer covered labor, but not parts, which amounted to $500 including tinting. fortunately these incidents occurred when the car was not in motion. *tr
On 07/2009 we took our 2007 lexus es350 in for service with 20k miles. it was being taken in for a brake problem, faulty visor and vehicle tilted/leaning. i was advised that the brakes had 1mm left (near brake failure). a lexus tech replaced the brakes, visor and confirmed that the vehicle was tilted/leaning. since then the vehicle returned several times for service including but not limited to the following: brakes and tilt/leaning. the brakes were replaced again and another tech confirmed that the vehicle was tilted/leaning with visual and physical inspection. the tech measured from the wheel well to the ground. the dealer replaced the front suspension but the results were the same. the vehicle is still tilted/leaning and now lexus is refusing to fix it and stated, they have done all they can do to fix it. after i complaint that the vehicle is unsafe a corp field tech was sent to inspect the vehicle. the field tech also confirmed that the vehicle was tilted/leaning and stated that they don't currently have a remedy for this problem. the vehicle currently has 25k miles. due to the statement above it leads me to believe the this is a manufacture defect. *tr