Brought my car for an urgent airbag safety recall matter solicited by land rover and the nhtsa described as a matter that "can cause serious injury or death". scheduled appointment two weeks in advance and was assured orally and in writing that "if required (the business will) provide a loaner vehicle for free". i arrived on time to my appointment and was told that no loaners are available. i have scheduled several appointments for today basing on the fact that i will have a vehicle, i took time off from work and i invested time and money to drive to solon for the safety recall appointment. i would like to receive a written apology from mr ralph lombardi or whoever scheduled this appointment and wasted my time and money. and i would like to know how is this matter going to be remedied. is there compensation for my aggravation? is there a consequence for this unprofessional business practice?