Engine- 2017 kia soul 2.0 l 4-cyl. mileage at the time of purchase 42,788. mileage at failure was 89,144. usage predominately hwy miles. at the time of failure, we owned the vehicle 19 months. regular oil changes with castrol gtx and edge 100% synthetic 5w20 oil. february 02, 2020 my wife started the day driving away from home. the outside temperature in the 60's and sunny. drove 4.5 miles traveling 45mph on a straight level city roadway in heavy traffic. she could have been rear-ended or when turning off the roadway with loss of power t-boned trying to exit the roadway in an emergency. there is no breakdown lane or enough ground on the side of the roadway to pull off. all of a sudden, for no reason, the engine lost power and made a knocking sound. she checked the instrument panel, no warning lights. temperature gauge read normal. within seconds, she pulled into a parking lot and turned off the motor. no visible signs of any damage on the exterior of the motor or underneath the vehicle. we are the second owner of this vehicle. manufactures initial transferable warranty expired. we towed the vehicle to our regular ase certified mechanic. they determined the issue to be a rod knock. further diagnosis determined from a compression test the #2 cylinder is at 80#'s compression the other three at 150#'s. i have read your report regarding the ongoing investigation into kia's motor failures. i believe this motor should be included in the investigation although both vin searches turned up no recall on my vehicle. we are currently trying to get the local dealer to work on the vehicle and they want to charge a minimum fee of 1500-1600 to tear the motor down and complete an investigation into why the motor failed. we have an aftermarket warranty program and they are trying to find a way not to pay for any claim on this issue. our dilemma is ongoing at the time of this complaint.
When placed in drive, and gas pedal is depressed the car jerks forward and back and will not accelerate. it shakes the whole car.. does it if car is cold or hot but seems to happen more when car is not full hot. unsafe when pulling into traffic.
At 75k miles the engine failed on my 2017 kia soul. specifically, it threw a rod. the car was sold to me as a certified used car, that being the dealer said there was nothing wrong with the car. i took the car into gossett kia in memphis, where i purchased the car for an oil change. i was called later and told the engine was knocking. the service writer told me, "do not worry about this. it is a known problem with the 2016 amd 2017 kia soul and your car is under warranty." kia told me the car was not under warranty because i chose to drive for a ride share company and that voided the warranty. the problem is they sold me a car as certified when they knew about the engine failure issue.
Purchased this car used with 16k miles in sept 2018. stopped at an intersection and when trying to pull out the engine would not respond to the gas pedal. engine remained at an idle even after flooring the gas pedal several times. almost got hit!! i recycled the key several times and finally it worked. i took to the dealer and got the " no problem found " now i experience a rough idle and a strange feeling in the brake pedal when braking. today i started the car and the engine would not go over 3000 rpms. cycled the key and it was ok. i'm afraid to drive this car for fear it may kill me! please help.
I began to have problems with my engine in september of 2018, my car would just turn off while i was driving on the streets. note that when i took my vehicle in i only had 29,800 miles on it. i took it into a dealership and they replaced my engine in which i did not get my vehicle back until january 2019. every time i would get my vehicle back the check engine light would be on, and the car would drive terribly. in the course of 4-5 months i had a bad vehicle returned to me 3 times. i've had my vehicle for a week and i still do not feel safe driving it and when i reach the speed limit of 40 mph it begins to shake. lastly, when i press on the breaks i could feel that my foot begins to tremor/shake as if i'm in a go-kart i still do not feel safe driving this vehicle on a day-to-day basis. i have attached two photos. one of the check engine light the day the dealership returned my vehicle, and two of the new engine.
My engine shut off while i was stopped at a railroad crossing, on an incline. i had my foot on the brake when it happened. once the train passed, i let my foot off the brake, and the engine shut off without a warning or indication. the car proceeded to roll backwards into traffic. i turned on my emergency lights on, put the car in park, and tried to restart the vehicle. it took a minute or so before i was able to restart the car. the same problem happened 3 days later - i was just about to make my turn out of a parking lot into a major street. i made a stop to make sure the road was clear. i took my foot off the brake and hit the accelerator and the engine shut off. i had to put my car in park to restart the engine again.
I purchased my 2017 kia souls base model on jun 28 this year from quirk kia in braintree, ma. after just 2 weeks this issue happened for the first time. i was at a gas station gassing up the car, once i was done, i turned the car on, put it in drive and the car would not move ' i was pressing the gas pedal and nothing was happening. i immediately put the shifter in park, turned the engine off and on again and the car started to move again. on july 26 same issue happened again and it also happened right after i gassed up the car. on september 15th while i was working as uber driver this issue happened again, but this time while i was driving. i stopped at red light, after few minutes i started driving but just after 50-60 yards i completely lost acceleration. the car would not respond to gas pedal, while engine was running and i had electricity. i had to completely stop the car, turn the engine off and on again and the car started to work again. after this incident i called kia usa (monday, september 18th) and was advised by customer support to bring the card immediately to kia dealership. i did some research on the internet and found a kia soul forum where other people have had the exact same issue. this is the site: http://www.kiasoulforums.com/10-soul-problems/13994-2013-soul-base-acceleration-problem.html attached are pictures from this forum from four different people who have experienced the exact same issue. as it appears, i am not the only one with this problem and this issue has been happening on kia vehicles for a while. while no one mentioned whether they were able to repair this issue or not, many have complained on this forum that kia dealerships refused to do anything about it. october 6th - dealership informed me that they can't replicate the issue and are releasing the car back to me. i am very concerned about the safety of this vehicle.