Problems with 2014 Kia Optima ENGINE AND ENGINE COOLING

Tl* the contact owned a 2014 kia optima lx. the contact stated while driving at approximately 60 mph, the vehicle stalled without warning. as a result, the contact crashed into a guardrail which stopped the vehicle from going over an embankment. the air bags failed to deploy. the failure had occurred several times prior to the crash. the vehicle was towed to a towing company and then towed to the dealer (kia atlanta south; 7310 jonesboro rd, morrow, ga 30260) where it was informed that the black box did not capture the incident details. the contact was provided a loaner vehicle but 3 days after the vehicle being returned, she was involved in an accident due to the failure. the failure was not able to be determined on any inspections performed. the contact sustained injuries to her right shoulder and was taken to the hospital. it was unknown if a police report was filed. the vehicle was returned to capital one bank. the manufacturer was notified of the failure but the vin was not included in nhtsa campaign number: 17v224000 (engine and engine cooling). the failure mileage was 67,000. *tr

Tl* the contact owns a 2014 kia optima. while driving various speeds, white smoke was present coming from the exhaust pipes. the vehicle was taken to peak kia north (1111 s. gate dr, windsor, co) where the engine was flushed, but the failure remained. the contact was informed that the engine needed to be replaced, but no service codes were present. the manufacturer denied the request to replace the engine. the failure mileage was 49,000.