Power seat was adjusted all way backwards and stopped working. can not adjust seat to drive it correctly.the vehicle was sitting still in a parking lot.
We were sold a rusted brand new car by huffines jeep dealership in lewisville, tx. we identified the rust in the car within 3 weeks ( and less than 700 miles) and took it back to the dealership and they denied helping us out and refused to replace the car for us and the only option they provided us was " we will fix the car and you take it back" . we have escalated the case to "fca north america" and they are currently investigating the case . however we are afraid that since the dealerships have a rapo established with the company they might overlook this case and since we are one customer vs the dealership there are more chances that we might have to suffer and take the continuous threats from the dealership. we would like to approach nhtsa to provide us a recommendation on this and help us receive justice on this case . our case number with jeep is [xxx] . this is our first brand new vehicle and we have had issues from day one on the vehicle and with dealership treating us in an extremely disrespectful way and literally threatening us we dont know how to proceed in this case . we did not realize it till our daughter dropped stuff under the seats and came out few times with rusted hands . she has been travelling and breathing in the rusted car for few days and this has been a huge health hazard for the kid. we are confused at this point and feel helpless . do we just wait for fca to come back to us or do we file a complaint in the local court and fight a case against the dealer ship ? please advise. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The vehicle memory system is not working at all, we bought in 12/2016 and somewhere in 6/2017 it stopped working, if you know anything about cars the memory system controls many aspects of the vehicle that do not have anything to do with the seat, steering wheel, miorror's, and rds, it also controls engine functions and safety systems, air bags, seatbelts, brakes., why the vehicle learns your driving habits and when you use different settings for different drivers, now it has control over your vehicle and driving habits or another drivers habits. (i had a 15 overland that wouldn't sync the remotes to the memory settings after multiple atemts, i also have a 14 ram limited that works just fine.) so this is an ongoing issue for the grandelay cherokee lineup. per say the system be lives it is working but hasn't moved your seat or thinks your seat is in an alternative position and you get in to an accident, and the safety system over or under reacts to protect its ocupants due to system errors, equipment malfunctioning, and vehicle coponents not communicating properly. this could end in a catastrophe and potentially injuries, death, and destruction of private property. shortly after i bought the summit i was at the dealership with my ram (regarding survice), a elderly gentleman brought his 17 gc into the service depth complain about the memory system not operating, i didn't think anything about it "but this old man can't keep up with technology and just needed assistance" i have also spoken to multiple gc owners at gas station's, parking lots, and random shops and almost every 2017 starts malfunctioning after about 1 to 6 months and does not fix/default on its own, i had rds issues on my 14 gc remedy hold both volume and tuner at the same time to reset the system, this didn't helpmy 17, i have a a point mentioned to have it looked at by the dealership.