Tl* the contact owns a 2012 jeep cherokee. while driving down an incline at 15 mph, the brakes failed. the vehicle was taken to a dealer where it was diagnosed that the brake booster failed and needed to be replaced. a year prior to the failure, the vehicle was repaired under nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the vehicle was repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 51,000. updated 02/18/16*lj updated 02/22/16.*jb
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at 20 mph, the brake pedal was depressed and hesitated to respond. as a result, there was a greater stopping distance. the vehicle was repaired but the details were unavailable. the manufacturer was not made aware of the failure. the failure mileage was 90,000. updated 03/16/16*lj updated 03/22/16.*jb
2012 jeep grand cherokee. consumer writes in regards to seat cylinder head and brake system recall notices issues. *smd the consumer stated the check engine light illuminated prior to receiving the recall. the dealer informed him he would need to put down over 4100 for a diagnostic check to verify the problem. the consumer stated it was not mentioned in the recall. in fact, the recall stated the defect would be fixed for free. *jb
Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part needed to complete the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair to be completed. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
2012 jeep grand cherokee. consumer writes in regards to brake system recall notices. *smd the consumer stated she did not know about the brake recall. however, by that time, she had already hit four vehicles, because she was not able to stop. also, two days after the vehicle was purchased, she went to start it, but it wouldn't start. the vehicle stalled while at a stop sign. *jb the consumer sent in a recall regarding the sun visor. updated 03/24/16.*jb
2012 jeep grand cherokee consumer isn't pleased with dealer doing recall repairs once a week *cn the consumer was informed his vehicle would on february 16, 2015, because there is a waiting list. recall numbers 14v154000 and 14v391000. *jb
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the delay. the vehicle was not repaired. the contact had not experienced a failure. updated 3/4/15*cn updated 03/26/15*jb
The issue described in nhtsa campaign number 14v104000 has been experienced on multiple occasions over the last 18 months. however, my vin does not indicate that my vehicle is associated with this recall. i believe the investigation should be expanded to determine if a broader set of vehicles is subject to this safety issue. *tr
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. the manufacturer was notified. the contact had not experienced a failure. updated 11/20/14*cn updated 12/02/14*jb
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified. the contact had not experienced a failure.
Recall notice received p14/nhtsa 14v-154. called dealership regarding recall. told the part would be ordered (june 11). called again august 7. told it would be another two months. told by dealership that orders were allowed to go thru but that only one part per week shipped. asked if it could be more than a year. dealership thought not but admitted it had no way of knowing. *tr
Tl* the contact owns a 2012 jeep cherokee. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the manufacturer was notified of the issue. the contact had not experienced a failure.
2012 jeep grand cherokee. chrysler dealer do not have the replacement part to correct the corroding brake boosters. *cw
Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 2/24/15*cn the consumer stated he has been on a waiting list, since july 2012. updated 03/02/15*jb
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 10/23/14*cn the recall was completed. updated 10/30/14
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 5/12/15*cn the recall repair was completed. updated 03/17/15
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). however, the part needed was not available for months. the dealer was unable to provide a specific date for when the part would become available. the manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repair. the contact did not experience a failure. updated 10/23/4*cn the recall was completed. updated 10/30/14
Tl* the contact owns a 2012 jeep cherokee. the contact received nhtsa recall campaign number 14v154000 ( service brakes , service brakes, hydraulic). the recall repair was not performed in a reasonable amount of time. the dealer stated that the parts were not available. the manufacturer was not notified of the parts delay. there were no failures.
2012 jeep grand cherokee. consumer claims department representative writes in regards to reprogram abs module recall notice and seeking rental and collision claims. *smd recall # 14v104000 was sent attached to complaint. *jb
2012 jeep grand cherokee. consumer writes in regards to brake booster recall notice. *smd according to the invoice, the brake light was on and the pedal was hard. the dealer found the brake booster would not hold the vacuum. the brake booster was replaced.
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle jerked intermittently when the brake pedal was depressed. the contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. the dealer stated that the parts were not available. the manufacturer was made aware of the delay. the vehicle was not repaired. the failure mileage was 21,000. updated 12/01/14*lj updated 01/27/15*jb
On june 2 after cleaning the car at the car wash (manually) on the way back to our home all the lights of the dashboard lit up for all services to be done and the wipers activated by themselves. the safety belts are no longer working and the lights of the car are not functional. you do not have blinkers, seat belts or brake lights. the rpm needle goes up and down randomly and the engine continues to rev up and down. the brakes feel as if they are not working to full strength, car was turned off and restarted to see if problem with dashboard still exist. car started with the same problems, but was unable to shift into gear. car was towed to dealership for service. the car was serviced at brigham-gill dealership (original sales dealer) on 03-june-2013 giving it back to me with the reset of all modules and deemed ok at that point. on 08-june-2013 the same exact problem happened while driving to virginia beach. car started same problems experienced on 03-june-2013. car is at new jersey dealership for repairs. car dealer in nj noted that there was a new computer module replacement to said vehicle in january timeframe. each time the car has this problem, you are not able to either start the vehicle or move car out of park position. *tr
The incident occurred during acceleration up an entrance ramp incline from 30 mph to 50 mph entering the highway. when entering the highway a vehicle moved into my path at which time, i quickly moved my foot from the accelerator pedal to the brake pedal to find the brake pedal was hard to press and my car did not respond to any brake pedal input, at that moment. i had to swerve to avoid contact with the other vehicle. a very short time later, the brakes appeared to function normally again. i was able to recreate this condition multiple times and brought my vehicle in for service. they were unable to recreate the condition initially. i rode with the technician and walked him through the steps to recreate my experience. he confirmed the condition existed. the dealership has replaced a brake booster vacuum hose and can still create the condition in my vehicle "a brake pedal that is hard to depress and does not slow/stop the vehicle immediately." chrysler has stated it is aware of this condition in it's pentastar 6 cylinder due to low vacuum brake boost under certain conditions and describes the condition as a "characteristic" of the engine, further explaining the "vehicle is working as intended." while every one at the dealership and chrysler was nice this is a safety concern that needs to be remedied immediately. not having responsive brakes under all conditions is not acceptable, this is not a "characteristic" but a design flaw that someone needs to address before too many units are on the roads and experience the wrong conditions at the wrong time and someone is not able to swerve or stop in time. i can't imagine this has not occurred already. there is a "chrysler start case" with this information in it.
Multiple incidents - stopped at corner heading uphill. happened to touch both brake and gas pedals at the same time. i found that when going into the intersection at the change of light, no gas (propulsion) for approx. 5 seconds. complained to service mgr. he advised he had heard this before and would contact chrysler. never heard from him again. over the two years this problem occurred about 4 times. i have since been told that nissan has also engineered this into their cars as if this makes it right. *tr
2012 jeep grand cherokee. consumer states problem with vehicle brakes *tgw the consumer stated he had several close calls when he suddenly had to slam on the brakes and the vehicle seemed to take additional time to stop.*jb the consumer stated when the dealer placed the vehicle on the hoist, they found the vacuum line going into the rear of the intake manifold off the vehicle. with no vacuum line and an open vacuum leak, there was no power brakes. the repair amounted to installing the line and a clamp which was not done at the factory. updated 12/19/12
Tl* the contact owns a 2012 jeep grand cherokee. while driving at various speeds and also while the vehicle was parked, the brake pedal was difficult to depress. in addition, once the brake pedal was depressed, it failed to release. the failure recurred. the vehicle was taken to the dealer where it was diagnosed that the brake booster and the brake pedal needed to be replaced. the vehicle was not repaired. the vehicle was previously repaired under nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the manufacturer was notified of the failure. the vin was unknown. the failure mileage was 2,000. updated 02/06/15*lj; updated 4/25/18*jb *tr
Preparing to back from my garage, i stepped on the brake and placed the selector in reverse. despite my holding firmly on the brake, the jeep grand cherokee moved backwards as if sliding on ice. it collided, at a slow speed, with a car parked opposite on the driveway. while continuing to apply the brake, i moved the selector into drive in order to pull forward away from the other vehicle. the jeep lunged forward with the front tires remaining stationary and sliding along the ground. the vehicle crashed into the stone column between the two garage doors. the car was damaged to the extent of at least $5,700. there was damage to the building and to one of the garage doors. i am fearful of driving the jeep grand cherokee even after repairs are completed. if i had been in a parking lot or at a stop light there could have been severe damage or injury from this incident. *tr
Yesterday, 5 jan 12, as i approached a stop light i removed my foot from the gas and applied the brakes. the vehicle did not slow down as expected. it was as if the engine was fighting me. i put the car into neutral and the rpms shot up to about 5000 and then went back down. the cruise control was not engaged and my foot was on the brake, not on the gas. today, as i was coasting towards an intersection, foot off the gas, i stepped on the brake and again the engine revved up causing me to have to press very hard on the brake to stop. after no more than one or two seconds the problem disappeared. this could easily cause a serious accident. *tr