Tl* the contact owns a 2018 jeep compass. after releasing the brake pedal, the vehicle experienced unintended acceleration. as a result, the driver lost control of the vehicle and crashed into a utility pole. the front end of the vehicle sustained severe damage. the air bags did not deploy. a police report was filed. the driver sustained a lower back injury, which did not require medical attention. the failure was not diagnosed or repaired. the manufacturer and local dealer (vatland chrysler, 855 south us 1, vero beach fl 32962, 772-316-1829) were both notified of the failure, but no assistance was offered. the failure mileage was 800.
Front end collision with 2 deer, over 50 mph, no airbag deployment. mid-hood around to passenger front fender all damaged.
I am requesting fiat chrysler auto repair all airbags that were deployed including dash and seat belts. in addition their was an important safety recall on the passenger airbag module, which is one of the airbags that deployed. fiat chrysler auto has failed to take any accountability. after purchasing a 2018 jeep compass trail hawk, trail rated vehicle, in which three airbags had been deployed prior to purchase, i took the car to my local mechanic and being that the car has never been in any accident, he could not determine how three airbags could have deployed. there was no damage to the frame or original radiator. as a result, i contacted the local dealership and asked that an inspection be completed to examine why three airbags were deployed especially since the vehicle had been taken into the dealership on 1/24/2018, for a recall on the passenger airbag module,recall t73/nhtsa 17v-732, which just happens to be one of the three airbags later deployed. i delivered the car to the dealership on august 10, 2018 for an inspection appointment, scheduled for 8am the next morning. bill completed his inspection within a few hours and called me to let me know that the information had been forwarded to detroit. i received a one page factory stocked letter emailed from fca taking no responsibility for the deployment of three airbags and no explanation. the letter wqs not even signed by a human being and lacked any accountability, and even failed to address the recall on the passenger airbag module, t73/nhtsa 17v-732, as a possible malfunction. the letter is clearly crafted to avoid accountability. i am demanding that fca's executive team immediately look into this matter and take full accountability for the repair of the damaged cause by the deployment of 3 airbags.
Takata recall. i received a notice in the mail about the recall, this was back in december 2017. i've called the fca and they redirected me to my dealership, but neither have called back or notified me about scheduling an appointment to correct this issue. i called a few times and i'm always told the parts are not available, however i purchased this vehicle in november 2017. i have been unable to use the passenger seat for all this time and it is a huge inconvenience and it is very irritating that this has not been resolved. i do not feel safe using my car knowing there is a recall on the airbag. the dealership is napleton's northwestern chrysler jeep dodge ram in chicago. i am told that is the only place i can go to get this resolved. yet no call back!!!!!
I recently purchased a 2018 jeep compass from metro chrysler jeep ram dodge dealership. upon research the vehicle, i learned about a recall on some 2018 models for the passenger airbag module with loose fasteners. there is concern that in the event of airbag deployment, these loose fasteners could become dislodged and impale passengers. because of this recall, there is a federal stop sale order on all affected vin #s. before i deposited on this vehicle on 11/24/17, i specifically asked salesman if this vehicle has the recall. i was told it did not. i went to the dealership on 11/29/17 to pick up the vehicle and paid in full. on 11/30/17, another salesman called me and said this vehicle is on the recall list. he then told me he wanted to send a runner to my house to have me resign my sale paperwork with different dates on it. this was asking me to sign falsified/fraudulent documents to prevent them from liability for violating the federal stop sell order. i said that i would not resign any documents. i also learned that metro has not reported my car as sold to jeep. the general manager told me he "can't report it" as sold. i feel that they can report it, but they aren't to protect themselves from fines, etc. furthermore, since my car has not been reported as sold, there are numerous obstacles around getting the recall performed on my car. the dealership told me they would have to remove the recalled part from my car and ship it back to chrysler for inspection. chrysler would then either send a new replacement part or return the existing part if it was deemed to be safe to be reinstalled in my vehicle. the manager stated they would provide me a rental car during this period. however the time for which they would need to keep my car seemed unclear and open-ended. overall this entire process in unacceptable to me.