We have classified the 1 complaints from 2017 Jaguar XJ about ELECTRICAL SYSTEM into the following categories.
Tl* the contact owns a 2017 jaguar xj. while driving 75 mph, the steering wheel, seats, and exterior mirrors returned to their default positions. the vehicle was taken to jaguar bethesda (11617 old georgetown rd #100, north bethesda, md 20852, (301) 263-6377), but they were unable to duplicate the failure. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 16,000. the vin was not available.
I received a recall letter in the mail involving the instrument panel randomly going dark and/or resetting during performance. i have attempted to contact the dealership/jaguar corporate to schedule this issue to be taken care of as i do worry about it going dark during commute and causing an accident. i have made multiple calls to the dealership for the last 3 weeks as well as left a message for the owner to call me back as no one from service has reached back out to schedule my appointment. i have had the receptionists hand write notes to the service managers as well as the owner but still no call backs. in the meantime i have attempted to call jaguar corporate with the same treatment and response about a rather serious issue, i have left numerous voicemails for their executive suite as well as 2 other people to hear back but have heard nothing in 3 weeks, it sickens me to know that every time my wife gets in the car that it could be a safety issue but due to the fact that things have to be accomplished and i travel we unfortunately do not have a choice. jaguar has been completely non responsive about this issue while also being negligent of any responsibility on fixing it. i am reaching out here more out of desperation as i have tried multiple avenues with the same result. any help is appreciated as we do not feel safe driving the vehicle.