Problems with 2011 Hyundai Veracruz ELECTRICAL SYSTEM

Tl* the contact owns a 2011 hyundai veracruz. while driving 45 mph, the contact depressed the accelerator pedal, but there was no acceleration. the vehicle had to be pushed to the side of the road. the contact noticed oil all over the alternator. the vehicle was towed to hyundai of orange park (7600 blanding blvd, jacksonville, fl 32244, (855) 778-2061) where it was confirmed that there was oil all over the alternator and the gasket needed to be replaced. the contact stated that the failure matched an unknown recall, which was repaired by the previous owner. the manufacturer was contacted, provided a case number, and promised a case manager would call him back. the extended warranty had just expired by 400 miles. the failure mileage was 90,030.

We purchased this car new. it has been to the dealer 5 times or more for the repair of an engine oil leak that saturates the alternator resulting in its failure. they have resealed the engine oil pan the first time. second, third, forth, and fifth time they replaced the front engine valve cover gasket. the last time they followed the recommended procedure as outlined by hyundai that was mandated by ntsb as a recall. however the oil leak still remains. upon our last visit in november 2018 the hyundai service shop determined that the oil leak is from the front engine cover (timing cover). they submitted a request to hyundai corporate to make the repair under warranty. corporate advised that the repair should have been made under the vehicles warranty period. now that the vehicle is out of warranty they have no obligation to pay for the repairs. plus because it is not related to the valve cover and that repair has already been performed, they have meat their obligations. my complaint is that part of the mandated ntsb repair does involve a portion of the engine cover, but apparently applying a layer of sealant across the seam of the cover does not resolve the issue. therefore this is still a safety hazard and we are looking at replacing a 3rd alternator.

Nhtsa campaign #14v415000 was issues for recall of faulty valve cover gasket that can leak and short out alternator, causing loss of power while driving. our veracruz has now had this valve cover replaced three times since this recall was issued, twice now in the last year. this time, 4/2018, the alternator was shorted out and caused loss of power while vehicle was is motion on city street. hyundai has repaired faulty parts again, however, they have yet to have a valid fix for the problem. the repairs have only been a bandaid, as same problem keeps occurring. i believe there should be an additional recall issued till hyundai comes up with valid fix for the dangerous problem.

Wanted to purchase 2011 hyundai veracruz from barnes crossing dealership in starkville/new albany, ms. took it in for car inspection as i suspected this vehicle should have been on recall list for oil leaking onto the alternator from gasket, as in recall #121. indeed, that problem was found even though there was no recall affecting its vin. another recall needed for all hyundai veracruz vehicles!

Traveling at highway speed, dash warning lights started flashing, engine shutdown, could not put car in park and battery dead. recall 121 completed on 01/31/2015 at 33,586 mileage and valve gasket leaked oil on 10/29/2017 at 42,775 mileage ruining alternator. this is less than 36 months and only 9,189 on original recall 121 campaign repair.

While i started to cross a busy hwy my veracruz did not respond and would not go faster than 20 mph. all my dashbord lights came on and off several times then the car would not go more than 5 mph. i was able to make it to the hyundai dealership where the car would not go on park even after trying the overide swithch. eventually the car started shaking and it shut off. once they were able to diagnose the problem they had to replace the alternator and a new battery (battery was a year old but had to be replaced due to the alternator malfuction killed the battery). all this cost about600.00. the mechanic said the notice about the alternator not working correctly is the battery light should've come on wich that never happend. it's a safety hazard for the alternator just to go off like that in a busy hwy it almost caused an accident. ialso asked if it had anything to do with the recall about oil leaking in to alternator and they said no. i get my car back and now it sounds like there's a faulty contact in the signal light stlak wich sounds very scary about to explode/cause an electrical fire.

While driving i noticed the battery light going on. i parked it for the night and began to drive it the next day. after driving for a few minutes, i noticed the battery light going on again. the radio began to turn off and on, and many different lights on the dash began to flash. i decided to return home to prevent getting stranded. as i turned around, i noticed that i began to lose power in the vehicle although i was trying to accelerate. i made it home and parked the car. i tried to start it later and the battery was now dead even thought the battery is less than a year old. i decided to do some research online and noticed others having similar issues in regards to this and having an oil leak. this reminded me that when i had an oil change recently, i was told of an oil leak hitting the alternator. i have researched my vin only to find no recalls for it although i am experiencing similar symptoms of recall 121 for hyundai. this is a very dangerous issue, because i was losing power as i was driving on the streets trying to get home. some streets were small residential and some were larger streets.

Vehicle driven on highway at 60 mph and engine check sign came on, then car sign as antitheft sign appeared than tpc sign and navigation direction sign in mirror all kept blinking on and off. vehicle started to slow down but speedometer stuck to 60 mph. vehicle dropped speed gradually and i was afraid that other vehicles coming behind at full speed may hit my vehicle if they are not aware of my vehicle slowing down. i had to pulled the vehicle in shoulder lane and started my emergency blinkers on. blinkers were going on and off and warning bell were also going on and off. damaged the battery of my vehicle. contact hyundai customer care center and they informed me that the recall campaign 121 does not have remedy to this recall. this is very unsafe and cause an accident, crash, fire or serious injury or fatality, since it affecting to the speed of the vehicle and speedometer dose not responds to the current speed of vehicle. damages the battery and blow off the horn of the vehicle. case # [xxx]. dealer wants consumer to pay for the damaged battery and damaged horn. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Car slowed down and finely quite running. car was towed to bloomington hyundai. repair was accomplished and recall was accomplished by changing alternator,gasket change done on left bank,and battery was replaced. recall #121 was accomplished at that time. please enter recall compete on [xxx] for recall 121. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

The vehicle has the proximity start key. on page 5-6 the instructions manual clearly states that the key must be in the vehicle, the ignition switch must be turned and the break must be depressed for the car to start. it further states that the car should be serviced immediately if its operation deviates from the prescribed instructions. the car will start by only adhering to the first two parts of the instruction, which is to have the key present in the car and turning the ignition switch. the danger is it starts without pressing and holding the brake. the instructions for starting the vehicle is located in a yellow warning box and hyundai states that to ignore a warning can result in serious bodily injury or death. *tr

Following email sent to hyundai dear sir: i have a 2011 vercruz with 27499 miles that i have loved until january 19, 2014. while traveling at 50mph, the car suffered catastrophic loss of all electrical power: no power straining, no power brakes, no engine power. it could not be restarted. by researching the net, i have learned that this problem has been described many times before. an oil gasket leaks that drips oil on the alternator producing loss of all electrical power and a dead engine. my dealer, l------n hyundai, did the repair work, only charging me for the depleted battery. nor were tow charges reimbursed. they concluded that oil had leaked from the gasket, destroying the alternator. i regard this has a serious safety issue. if the problem recurs for me, or for others; serious injury or loss of life could result. i request that you issue a national recall and permanent fix for this problem. i will be contacting the national highway traffic safety administration. *tr ------ ---------

Headlights flash/flicker and/or turn off for a few seconds when right turn indicator is activated while headlight switch is in the "on" position. at times headlights stay out until turn indicator is deactivated. vehicle does not have to be moving. rarely replicated on purpose for verification. *tr

Tl* the contact owns a 2011 hyundai veracruz. while driving at approximately 50 mph, all of the warning indicators on the instrument panel illuminated. the accelerator pedal was depressed, but the vehicle failed to accelerate above 30 mph. the failure recurred twice. the vehicle was taken to a dealer where it was diagnosed that oil was leaking on the alternator and it needed to be replaced. the vehicle was repaired under nhtsa campaign number: 14v415000 (engine and engine cooling); however, the remedy failed to prevent the failure. the manufacturer was not made aware of the failure. the failure mileage was approximately 51,000.

Unfortunately, i do not know the exact first date of incidence, so i put todays date. since purchasing my 2011 veracruz i have had to deal with the tpms light turning on frequently while i am driving. on more than one occasion i have brought the car to the service department and each time, there has been nothing wrong with the system. as was reported to me by my service advisor, there is a known defect that the tpms light goes on when something is being charged. as silly as this sounds, i understand that it is not the service departments problem, so i only charge when necessary. however, the tpms light continues to go on, even when there is nothing in the charger. when this light turns on, i immediately become anxious and concerned about my safety and the safety of my passengers. according to the drivers manual, i should bring my car to service asap when the light is on. at this point, it is impossible to keep doing this as i work full time and have children to get to school, work and other activities. > > > > today, driving with my family, the tpms went on yet again. we were on our way to a doctors appointment and had no time to stop at the dealership. so we drove to the doctor, all stressed and hoping that it was once again a false alarm, which,as it turned out, it was. there is no rhyme or reason as to when and why this light goes on. my biggest concern now is, i have come to the point that i assume it is a false alarm each time and how will i know when it is a legitimate warning! > > > > at this point, i no longer have any confidence in this car. i am constantly on edge, waiting for the tpms light or something else going wrong. this is very upsetting as i have only had the car for 2 1/2 years. i don't know what to do anymore.. i also believe that hyundai corporation didn't love the veracruz either, as they are no longer in production. > > *tr

This vehicle suffers from design/manufacture defect. the valve cover gasket is defective. it leaks oil which fouls the alternator resulting in catastrophic loss of electrical systems including transmission function and steering control. all this occurred during ordinary driving resulting in near collision and total loss of power requiring emergency towing services. my service employee was well aware of this malfunction previously reported by other owners. he knew exactly what the problem was as soon as i described these events. i now have far less confidence in the reliability of this vehicle! *tr

Since about 800 miles the tpms light has been coming on and stays lit for a while and then shuts off,. on a recent trip, the light came on and off more than 10 times. this is a safety issue since we do not know if the tire pressure is low or not. the dealer and hyundai says they cannot repair it or do anything unless the light is on when we get to their shop. this has not happened. *tt