Complaint: safety problem with my 2016 honda crv ex-l. electronic power steering (eps) has gone out on me two times on freeway (once turning into a curve on freeway, second time on freeway driving straight) and once on surface street (leaving an establishment and trying to get out of a parking space). when eps went out, steering became extremely stiff and barely movable making any maneuver of the car challenging and dangerous. honda is under warranty. honda dealership has had car in shop 3 times attempting to repair. they have sent me out two times saying car was repaired but each time car had to be returned with same problem. dealership has attempted to repair car and have replaced 2 parts (unknown) pertaining to eps with no success. now they are ordering a 3 part (unknown) in attempt to repair the eps. i have expressed my fear of the car to honda corp. office as well as dealership. i am afraid they will give me my suv back saying it is fixed and again i will find myself in a dangerous situation when the eps goes out for the 4th time. information selected for speed limit at time of incident only reflects surface street drive. when on freeway, speed was between 40-65 miles.
Tl* the contact owns a 2016 honda cr-v. while driving 10 mph and making a right turn, the steering failed and the power steering indicator illuminated. the vehicle was towed to honda of ithaca (315 elmira rd, ithaca ny, 14850) where it was diagnosed that rodents had eaten the soy based wiring. the contact stated that the wiring and rack needed to be replaced and the codes needed to be cleared. additionally, the contact was advised to purchase mouse magic, peppermint candy, and moth balls to repel the rodents. the vehicle was repaired. the manufacturer was not notified of the issue. the failure mileage was 10,911.
Electric power steering completely broken, car brought brand new, only 6k miles - owned 6 months. car completely undrivable. wires are coated in soy so rodents eat wires, honda admitted to this happening to many people but will not take fault. not safe to drive, can not turn wheel. had to get car towed to dealership, they will not provide rental.
Vibration in steering wheel, at 70 to 80 mph on freeway, you don't want to hold steering wheel, car was brand new took in at 1,200 miles honda dealer balanced all 4 tires, vibration is still there . i went back to complain, the service writer said, you now have 11,000 miles on the vehicle why did you wait so long i said i've had over10 major back operations and my wife is the main driver, she does not drive at 70 mph, when i drive at 70 mph it is because i have to keep up with traffic in the fast lane and the vibration in the steering is still present, the service writer started making excuses for not fixing the problem, now being a vietnam war vet and i had a 60% hearing lost at the time, so i talk a little loud, i went out to sit in my car to wait to get my car fixed, the service manager came out to my car and be-little me, not realizing i've been a car mechanic for 30 years, he said you can take your car where ever you want to, but we at manly honda santa rosa, ca. will not fix your car even though it is still under warranty. then he says get off the property and don't come back. i paid to have the tires balanced again at a tire shop, the vibration in the steering is still present !!!!!.
2016 honda crv vibration at 50 and 70 mph speeds and shakes even on a smooth roadway.