Honda. consumer writes in regards to vehicle hood problems and unsatisfactory service at dealership. *smd the consumer stated as she was driving, the hood suddenly un-latched and smashed the windshield. the body shop informed the consumer, the hood latch was very old, and there was no way, the dealer didn't notice it. updated 04-14-14 *bf *tr
Tl*the contact owns a 2001 honda civic purchased brand new in 2001. she stated that the srs airbag light continued to illuminate on the warning panel. she received a recall letter pertaining to the failure. the dealer stated that the vehicle would be repaired in 5 days. she requested a rental vehicle at no cost; however, the manufacturer denied the request. the brakes had been replaced over four times in a period of 4 years which resulted in the struts being damaged. the transmission was replaced twice. the fuel pump, air conditioning system, alternator have also been repaired and the power locks were inoperable. the failure mileage was 30,000 and the current mileage was 128,000.
(1)hood of '01 honda civic ex 2-door sedan popped open and remained loose, yet still attached while freeway driving; (2) vehicle safely navigated to body shop where mechanic discovered that the metal to which the hood safety latch is attached deteriorated and broke, causing hood latch mechanism to break away from radiator frame; (3) new radiator panel was welded to car frame & hood latch replaced. *jb
When exiting vehicle and door lock is pushed down there would be a wierd noise. vehicle's key would not lock or unlock door. took vehicle to dealer, and was informed there was a special way to turn key, and door would open. consumer stated that doors came unlocked. please provide any further information.*ak
All four door latches were loose. the driver door latch was so loose, it almost fell off. i had to tighten all four latches with the supplied toolkit. this seemed like a very serious problem to me. *ak
Since i bought my honda civic 2001 in oct 2000, the door power locks will intermittenly get stuck. we then are trapped in the car. i've taken it to 2 different honda dealers and neither have a solution. it's dangerous, and since honda seems not to care, i'm hoping you can help. i even have records showing that i've taken my car to the dealers.