Problems with 2003 Ford Windstar SUSPENSION

Took my windstar to my mechanic for inspection. rear axle cracked.. contacted ford,since in 2011 rear axle "patches"(their terminology) were installed after recall ford had me tow vehicle to a local dealer. dealer attempted to have ford reopen recall they refused after many calls they said they were not going to repair. because. by national highway regulations they did all they were required to do. i pointed out that this is an ongoing problem and has they have documented --in the snow states since patches installed. we have had 2 major hurricanes with 3 consecutive severe winters. i am very frustrated and hope something can be done. *tr

Tl* the contact owns a 2003 ford windstar. while driving approximately 30 mph, there was a loud noise present and the contact suddenly lost control of the vehicle. the contact merged over to an emergency lane and performed a brief inspection of the vehicle. the contact noticed that the rear axle was fractured. the vehicle was taken to the dealer for diagnostic testing. the technician stated that the rear axle needed to be replaced. the vehicle was serviced under nhtsa campaign numbers: 12v194000 (suspension) and 12v195000(suspension); however, the failure persisted. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 126,000.

Tl* the contact owns a 2003 ford windstar. after the vehicle was repaired under nhtsa campaign number: 12v195000 (suspension), the failure listed in the recall recurred. the contact mentioned that the dealer only sprayed a rust proof coating on the vehicle although, the recall stated that the dealer was to place a bracket to reinforce the axle or replace the axle. the manufacturer verified that the dealer implemented the recall remedy properly. the vehicle was not repaired. the failure mileage was unknown. updated 6/3/15*cn updated 10/4/2017*cn

The frame cracked on the rear frame underneath the bracket that was put on for the recall repair. the bracket didn't hold. *tr

Tl*the contact owns a 2003 ford winstar. the contact stated that while driving at approximately 55 mph, the vehicles rear axle snapped causing him to lose control of the vehicle. the contact mentioned that the engine stalled and all warning indicators illuminated. the vehicle was taken to a dealer, where it was diagnosed that the vehicles axles were rotted. the vehicle was repaired but failure persisted. the manufacturer was made aware of the failure. the failure mileage was 141,000.

Tl* the contact owns a 2003 ford windstar. the contact stated that while inspecting the vehicle, the contact noticed that the rear axle was corroded. additionally, the abs, brakes and the check engine warning lights illuminated. the vehicle was taken to a dealer. the technician diagnosed that the rear axle needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the contact was aware of nhtsa campaign number: 12v195000 (suspension). the failure mileage was 165,000. djr

Tl* the contact owns a 2003 ford windstar. the contact stated that while driving 40 mph, the rear axle became fractured. the vehicle was previously repaired under nhtsa campaign number: 12v195000 (suspension). the contact mentioned that the reinforcement brackets were attached and the axles were not replaced. as a result the rear axle fractured. the manufacturer was notified of the failure. the vin was unavailable. the failure mileage was unknown.

Driving home at about 20 mph and suddenly the left rear end of the van collapse onto the tire. i loss control of the vehicle monetarily, myself and my three children were very shaken up by the experience. thank god we were not driving on the freeway or this could have been a very bad accident. the left rear tire was angle up into the wheel well. upon inspection the rear axle housing had cracked and broke downward causing loss of control of the van. contacted russ milne ford service dept. and was told there was nothing they could do for me other than me buying a brand new rear axle assembly. *tr

Driving down road all of a sudden wheels start screamin get it home and both back wheels are leaning in at top and out at bottom so i get wheels off and its jacked up and the dagon axel is cracked and this is even after the supposed rear axel recall and it being fixed it freakin broke ne ways not sure what to do. *tr

Per recall 10v385000 / pe10016 my 2003 windstar was repaired with the axle patch in 2011. on 11/07/14 my local ford dealership (dave knapp ford) found that the recall fix did not prevent the axle from cracking. on 11/10/14 photo's of the crack were sent to ford and they denied coverage. i attempted to resolve this issue with ford on 11/11/14 case# [xxx] and was told that ford would not replace the axle. per the pe10016 investigation it state's, "to correct the safety defect", " owners who have vehicles with cracked axles will either be offered a repair or alternative transportation until parts become available". i had the recall repair done and the axle still cracked and now i am being told that ford will not cover it. the crack is directly below the factory recall patched area. the crack is sufficient enough that the left rear tire can not be aligned correctly. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

On this date, i was driving my vehicle at speed when the sub frame failed. this caused the steering to drop out, leaving me with no control of the vehicle. i narrowly missed an 18 wheeler doing a turn and got stopped. ford had my vehicle for over 2 weeks, and didn't provide a rental vehicle for 10 days. ford refused to cover the steering mechanism, even though it plainly says on they're website that would be a consequence of sub frame failure. i have made over 30 phone calls to the dealer and ford motor company's customer service hotline, and now the dealer is telling me my vehicle is fixed, but i have to pay for the parts put on, and a repair i did not pre-authorize.i am a disabled veteran, and i want someone to explain to me how a vehicle that was perfectible drivable before this happened is now being held hostage by a dealer until i come up with $140, because the mfgr part failed and almost caused me to be killed. the ford case number is [xxx] .thanks for your time and attention information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owned a 2003 ford windstar. the contact stated that while driving at approximately 65 mph, the rear axle on the driver side fractured. as a result, the contact lost control of the vehicle and it flipped multiple times. the air bags failed to deploy. a police report was filed and no injuries were reported. the vehicle was destroyed. the manufacturer was notified of the failure and stated that the vin was included in nhtsa campaign number: 10v385000 (suspension). the failure mileage was 158,000.

The rear axle on my 2003 windstar cracked and split about 10 inches from where it attaches to the wheel on the drivers side of the van. while looking into how much it would cost to fix, i discovered that there was a recall for that exact problem. i called my local ford dealer and they said it would have to be looked at and could take about a week. i had it towed in and waited for a response. a week went by and when i called, the receptionist told me they would let me know as soon as possible. i waited a few more days and called again but this time i ended up speaking to the service manager. he said the van had actually been "repaired" once before through a previous owner/recall and that the original servicing dealership did not perform the work properly. the first time it was fixed, they somehow reinforced the axle but apparently did not put the "reinforcement" in the right place. that being the case, he said that the current damage now defaulted back to the dealer where it was originally serviced. he also said that the front of the van was rusted underneath but i do not see anything excessive and i am not convinced that this is unusual for a 12 year old vehicle. this is not a high mileage vehicle and it is in really nice condition otherwise. considering the fact that this is an documented defect, i simply want it fixed properly and quickly. *tr

Tl* the contact owns a 2003 ford windstar. while the vehicle was being serviced, the mechanic discovered that the rear axle was fractured and the subframe lower control arm was corroded. the mechanic stated that the rear axle and subframe lower control arm needed to be replaced. the vehicle was not repaired. the manufacturer stated that the vin was not included in nhtsa campaign number: 12v195000 (suspension) and nhtsa campaign number: 12v194000 (suspension). the failure mileage was 120,000.

Heard a loud crack noise from my driveway where the vehicle was parked, found the left front struts coil spring to be broken in three pieces. i was fortunate not to be driving the vehicle at the time due to the fact the sprint would have penetrated the left front tire. i replaced the entire left front strut with a complete new strut that meets oem specifications. i was a bit leary about driving the vehicle the next day to take my wife to work, i visually inspected the right front strut coil spring and saw nothing visibly wrong with it. i was shocked to find out the right front strut spring broke while i was pulling forward later today at 151,725 miles. the broken piece is now pressing against the tire. i will now have to replace the right front strut with a new unit that meets oem specifications. i'm worried about other drivers having this issue if one breaks while driving at any speed and having the broken coil spring puncture their tire. *tr

The rear axle cracked and brocked in the midle made the back driver side tire to hit the back of the fender and i was unable to drive the car there was a recall but ford insisted in saying that there wasnt any thing they can do about that. *tr

Tl* the contact owns a 2003 ford windstar. whie the vehicle was in reverse, the rear axle fractured. the contact discovered that the rear axle and bracket were corroded, causing the failure. the contact stated that the vehicle had been repaired according to nhtsa campaign number: 12v195000 (suspension). the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 147,000.

2003 ford windstar rear axle failure after local ford dealership installed brackets . in august of 2013, while making a right hand turn off of a 45 mph road, my axle snapped in half on the drivers side. on 4.19.2011 my 2004 ford windstar. had recall, 10s13, performed which only resulted in bracing brackets being installed. the axle has since completely failed and the vehicle can no longer be driven. ford customer relations has explained that due to the brackets being installed in 2011 they are no longer responsible for any other action related to the recall. these brackets installed did not repair the issue and the axle has now completely failed. there is no doubt that this incident would have been life threatening had the failure occurred at highway speeds. *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that while inspecting the vehicle, he noticed that the rear axle was corroded and fractured. the contact mentioned that the vehicle had been previously repaired under recall nhtsa campaign number: 12v195000 (suspension). the dealer was contacted and advised the contact to bring the vehicle in for further inspection. the manufacturer was made aware of the failure and advised the contact that the prior recall had expired. the vehicle was not repaired. the failure mileage was 223,000.

Van started making a loud metal banging noise while on vacation. took to a local shop where i was shown that the subframe ( where the ac water leaks down) was completely rotted thru and broken, making the van unsafe to drive/ the van already had brackets on the subframe and rear axle installed by ford just weeks earlier, but this was not repaired or addressed. *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that while driving 60 mph, one of the axles fractured. the contact mentioned that the vehicle was previously repaired under nhtsa campaign number: 12v194000 (suspension). the manufacturer was notified. the failure mileage was 133,000.

This vehicle was serviced approx. 2.5 years ago for a recall on the rear axle. at that time i was advised of no concerns of a compromised axle. they reassured me that they placed brackets on the axle should there be a problem in the future. thank goodness the axle fractured while traveling on a quiet country road. we drove over a low point in the road (not a pot hole) and that is when the axle let go along with the brackets that were placed to support the axle! this axle should have been replaced at the time of the recall!! i am very thankful that the axle didn't let go while i was with my family on the highway. the outcome certainly would have been much different and quite possibly tragic! i am very disappointed with ford in how they handled this matter. they stated they would not be held responsible for a recall past 12 months of the service date. they would not take responsibility for the mishandling of this recall!!! *tr

My wife driving to work thursday 40 mph and rear axle broke. left rear tire forced against wheel well causing significant smoke and tire damage. passing car flag my wife down and got her to pull over. when i checked it out later in the day found that rear axle was broke and not drivable. cost to fix at my total expense 1030.00 plus tax plus new tire. recall was performed in 2011 at kistler ford to install some kind of rear axle supports and also something done to reinforce front subframe. axle in back looks like it broke inside the reinforcements on or near the left side. kistler ford service manager stated he has seen this happen a few times after recall repair and ford not willing to take care of additional issues after the recall. that does not seem acceptable to me. seems their recall repair not sufficient. kistler ford service manager nor myself a(54yr old) have ever heard of axles failing under normal circumstances ever. this should never happen. this will kill and injure additional people. what if my wife driving 70mph down the highway when this happened? we were planning on taking my family of 5 to the smokey mountains end of this month. this could have been a terrible disaster. we bought this car new in 2003 keeping it well maintained with intention of passing it down to our 20,19 and 16 year old. there are reports of accidents and at least 1 death as the result of this defect. something needs to be done. i also recommended they examine the front subframe since there may be issues with that repair from reports seen on the internet. do not want to fix the rear and have that go bad also. sounds like they need to take these vehicles off the road. i have some pictures of the rear axle. *tr

There was a recall on rear axles of ford windstars. i noticed my rear axle was cracked, so i called the ford motor company and was told my van was not included in the recall. i was told to take my van to the local dealer and see if they could make a special exemption and have my rear axle replaced. ford motor company said no, they would not fox my rear axle with 3 cracks in it, it wasn't covered in the recall. the local dealer did not want to release my van for me to drive because it was very serious and dangerous. this is the only way to get myself and my 2 young children to school, work, ballgames, etc.. the recall was for vans originally sold or currently registered in certain states that use road salt. my state (tn) does use salt. one of the states listed was virginia. i live 5 mins from the va state line and have family that live there, so we do travel in va often. also, the previous state on my title is va! i believe ford should issue a mass recall on the rear axle from all the complaints i have read. i was told to keep my receipts when i have it fixed in case they issue a recall i may be reimbursed. i do not have the funds to have this fixed but it is my only way to get where i need to be. i do believe ford motor company is in the wrong and something should be done. *tr

Tl* the contact owns a 2003 ford windstar. the contact stated while having an inspection performed, the technician notified her there was a crack in the axle wheel. the vehicle was previously repaired under recall 10v385000 (suspension). the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 128,000 and the current mileage was 129,151.

The "repair" they made did not hold up.this is the 2nd time it has almost killed us. waiting on a reply from legal counsel at ford. it is definitely totaled with the damage. i guess enough people haven't died yet to do a mass recall. even if you had the recall done, it obviously doesn't work. how many families traveling 70 mph down the highway with this faulty vehicle need to die? thanks ford for making our cars death traps. ford windstar. i hope many see this post and start demanding their cars be replaced before they kill someone.the sub frame was replaced and they even used the old hardware to save money. my brand new sub frame is held together with my rusty old bolts. i fear for the next accident hopefully my children won't be in the car this time. so no we are in round three of this death trap of a van. the customer service representative asked me. "what would you like ford to do?" i want a car that is not continually falling apart. i wanted a buy back option in the beginning. i feel that a significant percentage above blue book is required at dealer price levels. i kept the van after the first repairs because i could not afford another vehicle and i could not bring myself to sleep at night worrying about the person and their family i sold it to. i see no reason why the buy back option should not be available to me and others out there with these repairs that are faulty. i guess enough people haven't died for the corporate people to lose sleep and bring back the vehicles that can kill others because of manufacturer defects. please share the images on facebook and with family and friends that you love. this will kill someone if it hasn't already. *tr

The rear axle assy. cracked and the tires where tipping in toward the body. took it to preston, in burton, ohio and they said the recall had been done on 04/30/2011. it was exactly 2 years to the day that it cracked right beside the bracket on the passenger side. preston said it was out of warranty for fixing it and it will cost ust to fix it. we don't think it should be our responsibility since it was exactly 2 years to the day that it was fixed with the recall. if it was done correctly the first time and check the way it should have been then why did it break. my son is a mechanic and he said that it probably had a hair line crack in it when the did the recall fix and they didn't see it. the dealership is giving us a hard time about fixing it, because we don't have 1600.00 to do it and they won;t work with is to make payments or anything so far. we really think that ford should have to pay for it or at least offer to pay for the rear axle. i would appreciate hearing from you on this matter asap. thank you *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that while driving at various speeds, an abnormal noise was present from the front of the vehicle. the vehicle was taken to an independent mechanic, who diagnosed that the front lower control arm rear attaching bracket was fractured due to rust and corrosion. the vehicle was not repaired. the manufacturer was notified and no solution was offered. the failure mileage was 80,000.

Tl* the contact owns a 2003 ford windstar. the contact stated that the vehicle was previously repaired under nhtsa campaign number: 10v385000 (suspension) and recently discovered that the rear axle was fractured. the vehicle was taken to the dealer where the failure was confirmed. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage and vin was not available.

Failed ford sub frame recall noise in front end going over bumps took in for service. i was told front sub frame was rusting apart. ford windstar had sub frame recall 3 years ago large brackets placed around sub frame(in michigan). called ford dealer(in florida wear vehicle resides) and they agreed to inspect and said they thought the other dealer may have place bracket around a rotten sub frame. dealer also said ford would not replace the sub frame and i would have to pay $3000.00 for that repair. my windstar has been in florida since the recall was performed in michigan so it has not been in t.he "salt belt" how is it possible that the sub frame went from being safe to its current unsafe condition if the recall was done properly?

While cleaning the car i noticed a crack about 2 foot wide in the rear axle beam. *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that while driving approximately 40 mph, the front axle fractured and resulted in the detachment of the front driver's side wheel. the vehicle was towed to the contact's residence. there was a recall related to the defect under nhtsa campaign id number 12v194000 (suspension). the dealer was contacted but refused to repair the vehicle for an unknown reason. the vehicle was not repaired. the manufacturer was notified of the problem. the approximate failure mileage was unavailable. updated 04/22/14 ma

My 2003 ford windstar was taken in for the rear axle recall and was repaired. the axle has cracked again we took it to the dealer who said that they contacted ford about the problem and were told they would not repair or replace the axle the van only has 47000 miles on it we would like to have it repaired or replaced at ford expense. *tr

Purchased a 2003 ford windstar on 10/14/13,drove vehicle to south carolina from new jersey on 10/15/13,about halfway there noticed a loud clunking while braking, or turning vehicle left or right.had vehicle looked at by mechanic on 10/24/13.it was diagnosed as having a completely rotted subframe and motor mounts.i looked into recalls on the vehicle and found one for the subframe ,number 11s16.i called ford motor corporation on oct30,and 31st about the recall.i was told it was repaired back in apr18,2011.repairs done were an inspection of subframe,and all looked well.subframe was never replaced ,now 2 years later,ford has wiped it's hands clean of the recall saying it was satisfied on apr18,2011,by a mechanic claiming the subframe looked ok at the time.how does a faulty part that could cause a major accident,become ok because it looked good at the time of inspection?i am appalled and dishearten that a major corporation such as ford would take the easy way out and say it's not responsible for a part that they recalled initially,and now say that because it was inspected,it now is fine.i thought a recall was in place for public safety,and if so,how does it expire? *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that the rear driver's side axle was cracked. the vehicle was taken to the dealer and repaired. the manufacturer was notified. the approximate failure mileage was 110,000. the vin was not available.

Rear axle completely snapped in two. also, the van has the abs and brake lights are on took in for a code read and nothing. the electrical acts very strange music and lights fade in and out and the cruise control is very jerky. *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that while reversing at unknown speeds, he heard an abnormal noise. upon inspection, it was found that the rear axle was fractured and the front sub frame was completely rusted. the contact stated that the vehicle was previously repaired under nhtsa campaign id numbers: 11v030000 (structure) and 12v195000 (suspension). the vehicle was taken to the dealer where the failures were confirmed. the manufacturer was contacted about the failure. the failure mileage was 160,000.

Tl* the contact owns a 2003 ford windstar. the contact stated that upon inspection, it was found that the rear axle was fractured. the vehicle was not repaired. the manufacturer was contacted and informed the contact that the vehicle was not included in nhtsa campaign number: 10v385000 (suspension). the failure mileage was approximately 199,000.

I have a 2003 ford windstar that has been owned by my family since it left the line. i was notified of a recall to the control arms in 2011 and took my vehicle to the dealer. in june 2012 i was driving home from work and had just turned on my street when i heard a loud bang and my car would barely more. when it happened i thought that my engine had hit the ground. i luckily was one house away from home( i had just gotten off the expressway traveling 70 miles an hour.) as i limped my way into the drive way i thought that maybe i had a flat the way that my car was driving. however when i got out of the car my entire drivers side of the car was less than an inch from the ground. after having it towed to a shop i was told that my strut (spring) had jumped off the mount. i was told there was nothing wrong with the strut (spring) but that it had jumped the mount. needless to say when ford was contacted i was told that they were not responsible. this is very wrong given there was extentsive damage done to the control arm and it pulled the tie-rod end out of the passenger side. there were no issues with the front end and i feel that the brackets that were installed due to the recall may have shifted the strut and caused the damage. but ford would not have anything to do with the matter .

I was starting to get a clunking noise from the rear end of my 2003 windstar minivan which continued to become worse. i took the van into a reputable shop to have it checked. i witnessed the inspection and it was difficult to figure out what was wrong but it was discovered that corrosion caused cracks in the axel and it needed to be replaced. there was a recall on the axel but when i contacted ford (both a dealer a ford recall information line) i was told my it was not valid for my. the recall was for issued for states that use salt and i when i bought the van i lived in ohio but moved to miami florida in miami 2007 ( now in central fl) no road salt but still a salt environment. there repair was $663.00 and i believe that this recall should extend to all vans that have this type of risk with a refund due from ford. *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that the axle fractured while driving 50 mph. the vehicle was previously serviced under nhtsa campaign id number: 10v385000 (suspension). the manufacturer was contacted about the failure. the vehicle was not repaired. the approximate failure and current mileage was 139,000. *tr

We drove to the store and realized that our rear tires were tilted. we were looking at it and a guy that worked at the garage next door climbed under and told us what it was. he said that the rear axle was broken, he also said that there had been a recall on the vehicle. i contacted our local ford dealer and the person i spoke to told me that i was covered by the recall and that they would send out a tow truck and the would fix it. the tow truck came and a few hours later the ford dealer called and said that i was not covered and the i would have to pay for the tow and i would have to tow it off of their lot. this happened after he already told me that i was covered. i eventually had to get a loan to pay for it and i couldn't even afford a new axle i had to get someone to weld it back together and now every couple of months it breaks again. i am now on my third fix. i was doing research on this on the internet and i found something that said that puerto rico was now covered in that recall. i was told that it was just cold weather states. i live in cleveland, ohio. just because my car was not made here doesn't mean that i shouldn't be covered. i have already had the control arm recall kit put on and now i found out that there was another recall on the electrical equipment all of my abs lights and break lights are on. i really need this to be fixed please change the recalls to include other vehicles too. *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that fifteen months after having the vehicle serviced under nhtsa campaign id number: 10v385000 (suspension), the axle fractured. the vehicle was taken to a dealer but was not repaired. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and current mileage was 160,328.

Tl* the contact owns a 2003 ford windstar. the contact stated that while the vehicle was being serviced, it was found that the rear axle was corroded and fractured. the contact also mentioned that the abs and brake warning lights illuminated. the vehicle was inspected by a private mechanic who stated that the electronic control module had failed. the contact also stated that the interior lights erroneously illuminated intermittently while the vehicle was in motion. the vehicle was repaired but the failure recurred. the manufacturer was contacted and informed the contact that the vehicle was not included in nhtsa campaign number: 10v385000 (suspension). the approximate failure and current mileage was 149,000.

Tl* the contact owns a 2003 ford windstar. the contact stated that while the vehicle was being inspected, the technician noticed that the rear axle was fractured. the vehicle was taken to the dealer where it was confirmed that the rear axle had failed. the vehicle was not repaired. the manufacturer was notified of the problem. the approximate failure mileage was 91,453.

tl* the contact owns a 2003 ford windstar. the contact stated that the rear axle developed a crack. the vehicle was taken to the dealer where the technician confirmed the failure and advised that the axle needed to be replaced. the manufacturer was made aware of the failure but refused to provide any assistance since the vehicle was previously repaired under nhtsa campaign id number: 12v195000 (suspension). the vehicle was not repaired. the vin was not available. the failure and current mileage was 130,000. *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that the rear axle exhibited two large fractures. the contact referenced nhtsa campaign id number 12v195000 (suspension:rear:axle:non-powered axle assembly) however, the vin was not included in the recall campaign. the vehicle was not repaired. the approximate failure mileage was 141,000.

Mechanics at big mike naughton aurora denver ford, inc, and private mechanic discovered rust and cracks through out rear axle. *tr

Brought the car to a repair facility today to diagnose a recurring front end noise today and was shown by mechanic that both front coil springs are severely rusted and were sheared/broken and have been for quite some time, possibly as long as a year. he said that we were very fortunate that the springs hadn't slipped and pierced a tire; especially on the highway. another serious concern is that the ford dealership to which we normally bring the vehicle for service had and had failed to notice the broken springs in when most recently they replaced more front-end parts, some links, 3.5 months ago that was part of a series of related repair work in the effort to stop the ongoing front-end clunking noise. after the noise failed to go away and after this latest repair by ford service, we decided to get a second opinion from different auto repair facility. this latest mechanic, not a ford facility, said that broken coil springs appear to be a common problem for the ford taurus and mini-vans. *tr

Tl* the contact owns a 2003 ford windstar. the contact stated that there was a failure in which the rear axle prematurely cracked without warning. the dealer repaired the vehicle according to nhtsa campaign number: 12v195000 (suspension), but it did not remedy the failure. the contact received a second notification for nhtsa campaign number: 15v608000 (suspension). the dealer stated that the contact needed to pay for the rear axle repair after inspecting the vehicle. the vehicle was not repaired yet. the contact stated that the manufacturer's remedy was not sufficient and did not approve the dealer's repair for the second recall. the contact was waiting on a response from the manufacturer to ensure the dealer provided a permanent remedy for the condition of the vehicle. the failure mileage was not available. parts distribution disconnect.