Motor has a knocking / tapping noice that sounds like it's coming from between the cylinders 2 and 3. the car had low coolant also which is a link to a crack in the block. https://youtu.be/n0jys2texdk
Under normal driving condition the vehicle got real hot and overheated.the water and oil where at the proper levels. this happened on the way home, i was going around 60 mph on the highway. the engine had to be replace, as it cracked the head or blew the head gasket. there is a safety recall # 17s09 out on these vehicles, but my vin # was not on the list. yet we are having same issue. this is the 3rd engine we have lost to this over heating problem. luckily we catch any on fire.
Engine fault, service now light comes on upon ignition, and while operating. engine bucks, stalls, and slips. this has happened more than 100 times since i purchased the van in august 2014. the dealership says they do not know how to fix it. it is a known problem with ford, but they are completely ignoring me. my cust. service rep tells me that the "next step" is to take it to the dealership to have them repair it. the van is unrepairable and dangerous.
The vehicle we bought is from huffman ford. on friday, may 30th, we were driving, and all of a sudden there was smoke coming from the engine, and the car got overheated. in order to find out what was going on, that afternoon we went to auto nation katy service department, since it is closer to where we live than huffman. we talked with the service managers [xxx], and [xxx] and they informed us that we would get a call that evening about the vehicle. we waited all evening, but we didn't get a call from them. the next morning we went back over to auto nation to see what was going on, and they told us that our car had an oil leakage, and they said how it will all be fixed on monday, june 2nd. we said it was fine as long as they keep us informed and fix our car. then tuesday, we found out it still wasn't fixed, and they told us that they found out there were no available parts to fix the problem the vehicle has, and that the earliest delivery they can get is july 28th, which is absolutely ridiculous considering it's a brand new vehicle. then we called the ford company and talked to the region manager [xxx] about our situation, and after requesting for a long time she finally agreed to give us a rental car. also, before asking about giving us a loaner car, i asked if she could just replace our vehicle and give us another ford transit connect because like i said before the vehicle is still brand new and we also have a warranty. she wasn't understanding at all and didn't want to help and just said that we can't support you with your vehicle's problem. we are happy with the car we bought, but frankly this is the worst experience we have ever had with customer service in the ford company. on top of that, she told us that we also have to pay the tax for the rental car every single day that we have it. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr