Tl* the contact owns a 2013 ford taurus. while driving 75 mph, the vehicle lost power. there were no warning indicators illuminated. the contact was traveling out of town so the vehicle was towed to an unknown local dealer. the dealer diagnosed that the fuel module needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 65,000. *tt *tr
Tl* the contact owns a 2013 ford taurus. while driving 50 mph, the engine stalled and the vehicle coasted to a stop on the road shoulder. the vehicle was towed to the dealer (town east ford, 18411 lyndon b johnson fwy, mesquite, tx 75150, (972) 584-9140) where the fuel pump modular and relay were replaced. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 90,000.
Vehicle stalls and high speeds and goes into "limp mode" where vehicle loses all power and acceleration. vehicle immediately begins to decelerate in traffic causing a very dangerous and hazardous situation for the driver and other vehicles. this has now happened 8 times in my taurus 5 of which was in the interstate in excess of 70mph. *tt consumer stated issue was not related to the fuel pump, issue was caused by the faulty throttle body. warranty did not cover the part and consumer ended up paying out of pocket for the repair. updated 7/25/18*jb *tr
Tl* the contact owns a 2013 ford taurus. while driving approximately 30 mph, the vehicle stalled without warning. the vehicle was towed to christian brothers automotive granbury (3809 e u.s. hwy 377, granbury, tx 76049, 817-776-4212) where the technician performed a diagnostic test and replaced the fuel pump relay. a month later, the failure recurred and the vehicle was taken back to the dealer who replaced the fuel pump module. the manufacturer was made aware of the failures and stated that there were no recalls. the failure mileage was 35,653. *tr
On saturday, aug 17th, our 2013 ford taurus police interceptor (sedan) vin:[xxx] was stopped at a place of business and turned off. initially, the vehicle would not restart. after a few minutes the vehicle started but would not move. the vehicle was removed from the premises by a wrecker and taken to griffin ford co in thomasville, ga. this date, aug. 22, 2013, i spoke with a serviceman at griffin ford and was told that the front wheel axle had broken and that the repair part would be back-ordered (placed on an emergency need basis), but no repair time frame could be given due to the fact that there were no replacement parts in the country. we have had previous problems with both of our (above vin # and vin:[xxx]) 2013 ford taurus police vehicles with the problems previous to this being excessive gas fumes within both vehicles (fuel pump was replaced before recall was issued on both cars but after receiving recall, fuel pumps were again replaced), check engine light was on (evaporative emissions solenoid was replaced, air bag light was on, seat belt sensor was bad and the buckle/sensor was replaced. all of these issues have occurred this year. as you are aware, all repairs take time and we are especially concerned about the time frame to receive and repair the wheel axle. have there been other reports of this type of problem? looking forward to a response from your agency. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr