Roadside Emergencies
To install the floor mats, position the floor mat eyelet over the retention post and press down to lock in position.
To remove the floor mat, reverse the installation procedure.
Note: Regularly check the floor mats to make sure they are secure.
To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.
The service is available:
24 hours a day, seven days a week.
For the coverage period supplied with your vehicle.
Roadside Assistance covers:
A flat tire change with a good spare (except vehicles supplied with a tire inflation kit).
Battery jump start.
Lock-out assistance (key replacement cost is the customer's responsibility).
Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (8 L) of gasoline or 5 gal (20 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
Winch out — available within 100 ft (30 m) of a paved or county maintained road, no recoveries.
Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).
Roadside Assistance includes up to
$200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.
Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the Owner's Manual kit.
United States vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States vehicle customers call 1-800-241-3673.
Customers need to submit their original receipts.
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To fully assist you should you have a vehicle concern, Ford Motor Company of Canada, Limited offers a complimentary roadside assistance program. This program is eligible within Canada or the continental United States.
The service is available 24 hours a day, seven days a week.
This program is separate from the New Vehicle Limited Warranty, but the coverage is concurrent with the powertrain coverage period of your vehicle. Canadian roadside coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.
Note: The hazard flashers operate when the ignition is in any position, or if the key is not in the ignition. If used when the vehicle is not running, the battery loses charge. As a result, there may be insufficient power to restart your vehicle.
The flasher control is on the instrument panel. Use your hazard flashers when your
vehicle is creating a safety hazard for other motorists.
Press the flasher control and all front and rear direction indicators flash.
Press the button again to switch them off.
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WARNING: If your vehicle has been involved in a crash, have the fuel system checked. Failure to follow this instruction could result in fire, personal injury or death.Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart.
Once the vehicle determines the systems are safe, then the vehicle allows you to restart.
Note: In the event that your vehicle does not restart after your third attempt, contact a qualified technician.
The fuel pump shutoff stops the flow of fuel to the engine in the event of a moderate to severe crash. Not every impact causes a shutoff.
Should your vehicle shut off after a crash, you may restart your vehicle.
If your vehicle has a key system:
If your vehicle has a push button start system:
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WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in personal injury or vehicle damage.
WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.
WARNING: Use only an adequate-sized cable with insulated clamps.Note: Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.
Note: Use only a 12-volt supply to start your vehicle.
Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle's electrical system.
Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch. Turn all accessories off.
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WARNING: Do not attach the cables to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Stay clear of moving parts. To avoid reverse polarity connections, make sure that you correctly identify the positive (+) and negative (-) terminals on both the disabled and booster vehicles before connecting the cables. Battery positions may vary.Note: In the illustration, the bottom vehicle represents the booster vehicle.
1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery.
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Remove the jumper cables in the reverse order that they were connected.
After starting your disabled vehicle and removing the jumper cables, allow your vehicle to idle for several minutes so the battery can recharge.
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WARNING: Block the wheels to help prevent the vehicle from moving.
WARNING: Unexpected and possibly sudden vehicle movement may occur if you do not take these precautions.We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. We do not approve a slingbelt towing procedure. If you tow your vehicle incorrectly, or by any other means, vehicle damage may occur.
We produce a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.
It is acceptable to have your two-wheel drive vehicle towed with the front wheels on the ground (without dollies) and the
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rear wheels off the ground.
We recommend towing a four-wheel drive vehicle with all wheels off the ground, such as using a wheel lift and dollies or flatbed equipment. However, it is acceptable to use a wheel lift to raise the rear of your vehicle so long as, depending on vehicle configuration, you perform the following before towing:
sure you switch the four-wheel drive control to the 2H position before towing.
Note: Towing an electronic shift-on-the-fly four-wheel drive vehicle with the front wheels on the ground without disengaging the front hubs may cause damage to the automatic transmission.
Note: Towing a two-wheel drive vehicle or
If you need to tow your vehicle, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider.
an electronic shift-on-the-fly four-wheel drive vehicle with the rear wheels on the ground for more than 50 mi (80 km) or faster than 35 mph (56 km/h) may cause damage to the automatic transmission.
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TOWING POINTS (IF EQUIPPED)
Note: Some towing points may not be on your vehicle.
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