Started the car manual and a power train malfunction will come on my ford pass app. also on the dashboard it will say shift system fault. once i put the car in drive the service light disappears. the vehicle was in my driveway stationary. on 1 other occasions january 1st 2020 the car was in my driveway stationary. i started the car manually car would not start (no engine turn over) but car start stop button would be green as if car was running.
Started the car whether manual or by remote start a powertrain malfunction will come on my ford pass app. also on the dashboard it will say shift system fault. once i put the car in drive the service light disappears. the vehicle was in my driveway stationary. on 2 other occasions september 18 2019 and september 25 2019 the car was in my driveway stationary. i started the car manually car would not start (no engine turn over) but car start stop button would be green as if car was running. the dashboard would say full accessory mode active, transmission not in park, shift system malfunction. the car dashboard would say the car was in drive but the turn dial gear would show park. the car gear dial was also locked and would not turn. if i took off the emergency brake the car would roll backwards. also i could not turn the car off after that. after 40- 60 min the car showed it was going to turn off in 15 min to save power. once it turned off. the car would start and engine would turn over as if nothing happend. i also have video of both times car would not start. website will not let me upload videos
Tl* the contact owns a 2019 ford fusion. as the contact pulled the vehicle into a parking space and placed the gear into park, the engine revved three times. the vehicle jerked forward before shutting off on its own. a few minutes later, the contact restarted the vehicle and it operated normally. the contact managed to drive the vehicle home. the contact called jorgensen ford sales, inc. (8333 michigan ave, detroit, mi 48210, (313) 584-2250) and was informed to bring the vehicle to their service department. the vehicle was towed to the dealer, but no failure was found. the contact stated that she no longer wanted the vehicle. the dealer referred the contact to the manufacturer to try to get out of the lease. the manufacturer assigned a case number and manager to the contact. the case manger informed the contact that the dealer found no failure and could not lease her another vehicle. the contact refused to take the vehicle back and threatened to make no more payments on it even if it ruined her credit. the following day, the dealer tried to return the vehicle, but the contact refused. the contact spoke with the dealer manager and they finally agreed to let the contact lease a new vehicle; however, they rolled over the other lease into the new vehicle, which doubled the monthly payments. the dealer justified this by stating that no failure was found with the first vehicle and blamed the contact. the failure mileage was 100.