Currently our vechicle is back in the dealership. we are a ford driving family. this car has been nothing but trouble. every recall. we had to replace the fuel pump, due to air in tank. then paid 2000$ and had it for 2wks. this was at the end of july 2018. for lectronic issue. now, the new problem the dealership can't figure out how to fix it. we were backing out of our drive. blacktop driveway. once your shift into drive forward the car shuts off. a mechanic symbol appears. we had it towed to the automax ford service in killeen tx 76544. this is a bad sign. we did buy it used, thinking it was a good deal but think this vechicle has been in an accident. it had hail damage on it that the dealer didn't even see that, i did and they fixed that. i told the dealer this will be the last ford vechicle.this experience is leaving a bad taste in our mouthies. we are seeking some assistance here on this problem. respectfully, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2013 ford fusion. the contact stated that the fuel flap was not sealed tightly and caused air to enter into the fuel lines. in addition, the service engine indicator randomly illuminated. the vehicle was taken to porter ford (600 ogletown rd, newark, de 19711, (302) 738-0800) where it was diagnosed that the fuel flap needed to be replaced. the manufacturer was notified of the failure and indicated that the vehicle was not included in any recalls. the vin was not available. the approximate failure mileage was 70,000.
Tl*the contact owns a 2013 ford fusion. the contact stated that while driving at approximately 5 mph, the vehicle stalled without warning. the vehicle was taken to a dealer where it diagnosed that the fuel pump needed to be replaced. the vehicle was repaired however, the failure recurred. in addition, the contact mentioned that the vehicle was serviced under nhtsa campaign number:14v597000 (air bags , seat belts). the manufacturer was notified of the failure. the failure mileage was 35,000.
This car has a 16.5 gallon gas tank but it only fills u to 13.00 gallons. there is a tsb for this car but ford refuses to admit the problem is the gas tank and help me. i have talked to a lot of people of the forums and they say when the gas tank is replaced it fixes the problem http://www.fordfusionforum.com/topic/8957-2013-fusion-fuel-tank-filling-issues/ tsb 13-6-3. *tr
2013 ford fusion se 2.0lt ecoboost engine - bought march 2014 about 33,000 miles. my issues started around the end of may 2014. 1. when coming to an idle my car always acts like it is going to stall. it idles really hard and the rpms always jump real low. there are never any warning lights/messages that appear. 2. extremely poor gas mileage - this is a 4 cylinder and an ecoboost that should be getting a hell of a lot better gas mileage - city and highway! my 2012 fusion v6 had wayyyy better mpg. i have read in forums about both of these 2 issues and found related problems. ford wanted $180.00 just to 'look' at my driveability. just to plug my car computer into their scanner. there are no recalls on this for my specific car even though i am finding a lot of the same issues as some recalls on other model fusions. i should not have to pay for this to be fixed, this is fault of ford. 3. my a/c system stopped blowing cold air at 36,816 miles!!! still no warnings active and ford wants $120.00 just to 'look' at it - and charge me more to fix any issues it has. while reading some forums i have noticed several recalls/same issues for this and some say that the a/c pipe is faulty and leaks. but my specific car does not have those recalls so ford will not fix issue. and again, i should not have to pay for faulty parts! disgusted!!!!! please correct the recalls so i can drive safely. *tr
2013 ford fusion. consumer writes in regards to vehicle mpg issues. *ld the consumer stated the vehicle hardly exceeds 19 mpg in the city and never exceeded 31 mpg on the freeway. the dealer and manufacturer advised that the vehicle was operating as designed. the mpg advertised was merely an estimate. the consumer believed the estimate was too far off. updated 09/11/2017*js
While driving north on i-25 with cruise control set at 75mph, suddenly the vehicle stop forward acceleration and instantly began decreasing speed. immediately, i stepped on the accelerator to no available power. the engine refused to communication with the accelerator as the rpm would just increase but no actual power was given to the vehicle. i tried multiple times to get the vehicle to respond but eventually had to pull over because no power was available. even after somehow avoid 3 lanes of constant traffic, i attempted to start driving again without shutting the vehicle down. during this point all that would still happen was the vehicle would rev the rpm's, but not propulsion was available. i had to shutdown the car completely on the highway shoulder in order to get the car to respond to any time of gas demands. i have heard about the throttle body issue many customers have been experiencing and believe i have the same issue. this is a huge safety concern because losing power while in cruise control at 75mph can lead to catastrophic results. i believe that this needs to be looked into because it causes immediate panic from the driver as they attempt to drive safely out of the traffic. this is the second time this has happened to me in this vehicle. the first time, ford mechanics blamed the problem on the recalled fuel pump and replaced it. since clearly that was not the remedy to this problem, i believe that more investigation should be done to understand the full scope of the immediate loss of power that myself and many other have experienced. *tr
While driving at slow speeds (0-10 mph) the vehicle accelerates on its own. sometimes when pressing the accelerator the vehicle doesn't respond, causing me to have to further press the accelerator, and when the vehicle suddenly responds, it rapidly accelerates. *tr
This problem can happen at any time while driving . you could be going thru an intersection or getting on the high way .the problem is when you step on the gas pedal nothing happens no acceleration. the engine is still running. the car then goes into a limp home mode of sorts, with an top speed of 25 mph then 5 mph then back to 25 mph , it's kind of the feeling you get when there's water in your gas. going up any hills can be a problem as the engine does not have the power for this task. this creates a serious safety issue that could lead to injury or someone being killed. *tr
I cant fill tank all the way or the fuel gauge reading is bad. *tr
Like many other 2013 fusion owners, i also have an issue when refueling. the best example thus far was purposely running down to three miles to empty before refueling. i was able to pump only 12.861 gallons into the 16.5 gallon tank - this included three top-off clicks of the pump. i had the car at the dealership to check this issue out. the service adviser told me he contacted ford engineering regarding the concern. ford replied that they knew there was an issue and were working on a solution at that time. i have read that others were told by dealerships that the tank does fill, but that ford set the fuel gauge to allow for a reserve after zero miles to empty. if this is true, there is a 22% reserve allowance in my case noted above. i consider this a safety issue as the consumer must know, with reasonable accuracy, the fuel level of their vehicle so they do not run out of fuel on busy or remote roads ford needs to respond to dealers/customers to explain the issue, and what is going to be done to resolve it. *tr