Problems with 2011 Ford Fusion STEERING

Power steering assist failure shows when i start the car and then the power steering goes out. if i turn car off and back on, it goes away and power steering works. but then once i turn car off and back on it will appear again. it has been going on and off like this for a few months. it only happened every so often but now recently its happening every day.

I was backing up in my 2011 ford fusion and that electronic power steering went out thank god i was not on the freeway or it would have been horrible

My power steer went out while driving which caused me to run off road without injury but had one flat tire. vehicle required towing. manual steering is to hard to make vehicle drivable. light on indicating "service power steering". ford dealership, ford customer service, and nhtsa states my 2011 ford fusion vin is not included in the 15s18 recall. i attempted to call ford corporate headquarters in hopes to get them to honor recall for my vin but they will not answer phone times 2 calls at 313-322-3000, on hold for 13 minutes and 36 minutes. i am gathering data to file a small claim court. i need the a copy of the official nhtsa report concerning 15v340000. i spoke to april on 12/25/17 for nhtsa who informed me that the "manufactures" decide which vin are included in recall. also i spoke to briance from ford customer service to obtain information needed to file court claim: name of ceo, street address, and phone number of ford headquarters. i was denied information and told, "we are not allowed to give that". please assist.

Tl* the contact owns a 2011 ford fusion. while driving 65 mph, the power steering seized without warning. the contact stated that there was a complete loss of power steering ability. the vehicle was towed to framingham ford in framingham, massachusetts where it was diagnosed that the power steering assist module was faulty. the vehicle was not repaired. the manufacturer was made aware of the failure and stated that the vehicle was over the 2,000 mile extended warranty for the affected part. the failure mileage was approximately 150,000. the vin was not available.

My power steering would go out randomly while driving. this made it very difficult to turn and drive safely. my weekly and normal driving needs required, highway, streets, and interstates. my vin is not included in the current recall for this issue ( same vehicle model and year) but i am having the same the exact same problem.

Tl-contact owns a 2011 ford fusion ...... received recall letter from ford... power steering failing... contact was on road the other day and power steering locked up and vehicle shut off. dealership stated abs module recall needs to be replaced. steering wheel locks up and vehicle is very hard to control. contact brought vehicle to ford and ford stated sensor needed to be replaced and contact would have to pay for new sensor. 1recalls associated with this vin jun 01,2016 manufacturer recall number 16s26 nhtsa recall number16v384 recall statusrecall incomplete, remedy not yet available summarythe passenger frontal airbag inflator could rupture if the vehicle is involved in a crash where the supplemental frontal airbags are designed to deploy. this defect report is in response to takata dirs 16e-042, 16e-043, 16e-044. safety riskthe passenger frontal airbag inflator could rupture if the vehicle is involved in a crash where the supplemental frontal airbags are designed to deploy. this defect report is in response to takata dirs 16e-042, 16e-043, 16e-044. remedy owners will be notified by mail and instructed to take their vehicle to a ford or lincoln dealer to have their passenger frontal airbag inflator replaced. there will be no charge for this service. manufacturer's notes to check for non-safety-related programs applicable to your vehicle, see http://www.ford.com/ or www.lincoln.com or call your ford or lincoln dealer. contact was advised to contact ford at 800-392-3673

Power steering recall: power steering failed to work while driving and the power steering light came on. took the vehicle into a ford shop and was informed that the electronic steering rack was faulty. this is the same issue that ford recalled other 2011 ford fusions for but for some reason this vin is not included in the recall.

Takata recall & steering failure i have a 2011 ford fusion on which the steering suddenly failed, without any warning, while driving. thankfully the failure occurred close to our home and my wife was able to make it home without incident. i've been doing research online and learned that this is a common problem. while ford has issued a recall for some later models, they are not covering all viechles with the same part. i am contacting you to raise awareness that the problem still exists and is still impacting people. i have owned many cars that are much older and have never had a complete steering loss. i also want to let you know that we are still waiting for resolution of the takata airbag recall. the recall was issued by ford in july of 2016. we have continued to drive the car with the promise by ford that the car is safe, however, as i continue to read about incidents online, realize that may not be the case. after all, if it were safe there wouldn't have been a recall. my wife has gotten to the point where she doesn't want to drive the car for concerns for her safety. i feel this is unacceptable and am asking for your help to hold ford accountable to: 1.accept responsibility for the steering issue and the risk it posses and extend the racall to all affected viechles 2.expedite the repair on the airbag recall thank you!

Takata recall this is the 3rd time my power steering went out the first time they reset it then the 2nd time they put it on the machine they told me what i need to fix and now they don't want to fix it

Takata recall i need an airbag replaced due to recall. i also need the throttle body replaced due to recall

Tl* the contact owns a 2011 ford fusion. the contact stated that the steering seized while pulling out of a driveway. the power steering assist fault warning indicator illuminated. allen vigil ford of fayetteville inc. (275 glynn st n, fayetteville, ga) diagnosed that the steering gear assembly was defective and needed to be replaced. the manufacturer was notified of the failure. the contact referenced nhtsa campaign number: 15v340000(steering). no further assistance was offered. the failure mileage was approximately 136,000.

Tl* the contact owns a 2011 ford fusion. while driving approximately 70 mph, the steering wheel became difficult to maneuver and the service power steering and advancetrac warning indicators illuminated. the contact coasted the vehicle to the side of the road and the steering wheel seized. the vehicle was taken to an independent mechanic where it diagnosed that the electric power steering rack needed to be replaced. the vehicle was repaired, but the failure recurred. the vehicle was not taken to a dealer. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted. the approximate failure mileage was 100,000.

Tl* the contact owns a 2011 ford fusion. after starting the vehicle, the steering wheel ceased. the contact turned off and restarted the vehicle, and the steering wheel was difficult and forced to turn. the contact called bob maxey ford at 313-392-9200 and was informed that the vehicle was unable to be repaired per the recall. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that the recall was expired. the vehicle was unable to be repaired due to the excessive mileage. the vin was included in nhtsa campaign number: 15v340000 (steering). the approximate failure mileage was 170,000.

Power steering sensor fault while driving.

While i was driving on a highway , i heard some bell noise coming from the dashboard and glanced down to see the following message "power steering assist fault". i also noticed that the steering was no longer "power steering". i slowed down and put my flashers on and slowly drove home. while at home, i researched and found that ford had a recall back in 2015 (15s18) for this same year car for the same problem. for some reason, my vin was not part of the recall even though my car was manufactured at the same facility and within 30 days prior to the beginning recall date.

I had two incidents with power steering . both times, after starting the vehicle the steering wheel was locked up and there was message on the screen that stated assualt on power steering. after restarting the car the steering wheel worked and the message on the screen disappeared. both times the car was parked in parking lot.

On around 11/10/17 steering became to heard to control while driving. took it to dealer and they performed a recall. they replaced steering gear assembly. about 4 months after that same problem occurred at around 3,000 miles. took it back on 7/09/18 to the dealership and was told that the part they replaced shorted out and that because it was too long from the time they replaced it, they couldn't do anything about it, instead they wanted for me to pay close to $4,000 for repairs. my car stood parked for 4 months before i took it because i couldn't drive it and did not have money for a tow truck to take it to dealership. i don't understand how a recalled part that was fixed only lasted 3,000 and has no warranty.

Was told over a year ago that the parts are not avaialbe and each time i bring it in for service i ask about the air bag recall and they keep telling me not avaiable

Tl* the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign numbers: 15v340000 (steering), 15v793000 (fuel system, gasoline), and 16v384000 (air bags); however, the parts needed for the repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to a local unknown dealer, but the parts were not available. the manufacturer was not notified. the contact had not experienced a failure. vin tool confirms parts not available for nhtsa campaign number: 16v384000 (air bags), and parts distribution disconnect for nhtsa campaign number: 15v793000 (fuel system, gasoline) and 15v340000 (steering).

The power steering went out and now we have to replace the steering gear at our own expense. this car part of a june 2015 recall # 15s18 for the electric power assist system for this exact problem which the local dealership supposedly fixed but ford now refuses to pay for the fix!

The power steering went out. got a 'service power steering' warning on dashboard, also 'service advancetrac' warning. turned car off, then back on, still a problem. disconnected and reconnected battery, still a problem. this happened while driving on the highway. i had my 5 year old in the car going for ice cream. steering seemed to work ok until i got to the drive thru at dairy queen. after ordering, making the turn around the building the power steering was gone. had to wrench the steering wheel to get into a parking spot.

Service trac off power steering off recall number 15 s 18 my vin number was not included in this recall even though this is the problem i am currently having was involved in a car accident because of it on the 25th of october 2017

I was driving from jasper, tx to georgetown, tx. when the service power steering now light came on. there were also two other warnings that came on including remove all items from front passenger's seat, but i don't remember the other. i tried to return to jasper but the car became too hard to steer and i stopped in bryan, tx. i believe there was a previous recall on this car but at the time my car was disabled for other reasons. i called ford about this problem and they said they would call my dealership, but the dealer indicated that they had never been called. i am currently at a hotel in bryan without my brother's or my own medication. i cannot contact ford until tomorrow which will mean two days without medication. this is an emergency situation. please help.

Electroni power sterring assit. does not work. daughter driving done the highest when loss of power assist to sterring g wentry out. voltage is good and no blown fuses.

On 10/7/17 driving on main roa doing about 45mph and the power steering warning light came on and the action control light. once turned off the steering was very hard to turn. i called to have recall fixed on 10/11/17. on 10/14/17 power steering went out again. brought back to dealer on 10/16/17 and they stated the computer needed to be reset and now working fine. i picked up car and drove about 1/2 mile and it went out again. left at dealer as i was going on vacation. called on 10/6 or 10/27 and told all fixed and will be ready when i get home. 10/30/17 went to pick up car and told the issue happened again while one of the mechanics was driving it. on 11/2/17 i was told that the left and right lower control arms needed to be replaced.picked up car on 11/3/17 at cost of $830. on 11/6/17 driving from store power steering went out again. brought car back to dealer on 11/7/17. car was brought into the bay to be looked at on 11/9/17 after i called for update. called again on 11/14/17 but have not heard back yet. i have the documentation on all the work from the dealer in the car.

The stearing wheel gets tight where's as though i cant move it than it reads stearing power assist fault i almost got into an accident with my children in the car when the stearing wheal locked on me also sometines it feel as if the car is not stopping when i push the breaks it keeps going even when i put brand new brakes on it i almost ran into the back of someones car on the road these a hazardous for my child

Driving on interstate at 70mph when power steering service light came on. as exited first available off ramp onto state highway, steering became increasingly more difficult to the point of being unable to make first two desired turns off state highway. prior occurrence 08/22/2017 resulting in ford service department replaced steering rack assembly and set toe adjustment. when car was returned from ford service department, pulled left and steering wheel off center. car was returned to ford service department who stated nothing wrong with power steering, issue was because tires need rotated. car returned and driven until this occurrence. ford service department states no issue with power steering and is again blaming tires, however last service receipt reports "gtire tires checked good at this time."

The car often loses power steering. sometimes when first starting the vehicle and putting it in gear. sometimes when driving. sometimes when turning. it asks for a date so i picked a single incident, but to date it has happened more than 12 times starting around 60,000 miles if i remember correctly.

Tl* the contact owns a 2011 ford fusion. after starting the vehicle, the power steering assist error indicator illuminated. the vehicle was taken to a local dealer (sheehy ford of springfield, 6727 loisedale rd, springfield, va 22150) where it was diagnosed that the rack and pinon needed to be replaced. the vehicle was repaired. the manufacturer advised the contact that no recall was associated with the vin; however, he should keep the repair receipt for future reimbursement. the failure mileage was 117,000. *bf updated 7/24/18*jb *tr

Tl* the contact owns a 2011 ford fusion. the contact stated that the service advance stabilitrak indicator illuminated while driving 30 mph. in addition, the contact experienced a loss of power steering. the contact stated that the steering column could be moved, but excessive effort had to be applied. the vehicle was operable after being manually restarted. the vehicle was towed to fox ford (3560 28th st se, grand rapids, mi) where it was diagnosed that the steering gear was defective and needed to be replaced. the manufacturer was not notified of the failure. the failure mileage was approximately 93,000. *ln updated 7/23/18*jb

Pulled out of driveway, thought car died, looked at dashboard and message was 'power assist failure'. pulled back into garage with no power steering. waited 10 minutes, started car and no problem. drove around block with no incident. side note: filled car with gas yesterday and dash indicated car had 471 miles til empty which is above capacity for car.

Tl* the contact's wife owns a 2011 ford fusion. on several occasions, while making left and right turns, the steering wheel inadvertently became extremely difficult to maneuver. the contact's wife heard an abnormal noise coming from the steering wheel and the vehicle jerked. there were no warning indicators illuminated. the vehicle was taken to classic ford smithfield (1698 e booker dairy rd, smithfield, nc 27577 (877) 679-8179), but was not diagnosed. the dealer stated that no recalls were associated with the vin. the vehicle was not repaired. the contact referenced nhtsa campaign number: 15v340000 (steering). the manufacturer was not notified of the failure. the approximate failure mileage was 115,000.

I was driving about to make a right turn when power steering assist fault displayed on the dashboard then my wheel was hard to turn... i pulled over to the gas station to get power steering fluid can't find the reservoir to add fluid called ford dealership in stone wall to ask if this have anything to do with the recalls because i came in for my recalls that specified power steering he says that not the same problem i have..i want to know it he's correct also few months before this pulled into at gas station car will not shift to park had to manually put it in park once in park it will shift to reverse and drive but will not go in park what can that b?, and is it something we need to pay to fix ?

Ford has recall on 2011 ford fusion 2011 ford fusion steering:electric power assist system nhtsa campaign #15v340000 but has limitations on mileage will not cover my vehicle due to being over mileage. the steering has locked up on more than one occasion and several of those have almost caused an accident. called ford and they will not fix that i could pay to have fixed and only then would they warranty the power steering and then it would only be for 3 years. when this is happening you lose total control of steering, the steering wheel locks up and you have to turn vehicle completely off and restart before you can even move the steering wheel. it has happened at speed from 5mph all the way up to 30 mph and it has happened while backing out of parking space to pulling out of parking space and while going down road in curves. after i talked to ford representing and he told me it would not be fixed under the recall i knew this needed reported for when i'm out there on the road it's not only my life involved but possibly others if it should happen when other vehicles are around.

While driving the dash had a power steering assist fault in amber on dash and i had no power steering. i got car stopped, cut car off and started car and the message was gone. this has happened on several occasions. the other day when i started the car the message popped back up. i tried to turn steering wheel but it was very difficult. i cut car off and re-started and fault was gone. i see that this is a problem that tons of cars are having. some have recalls while others don't but they should all be recalled. i have a daughter driving this car and it scares me for her to drive it. i believe their is enough complaints being filed that it justifies a recall to fix all the cars. the last time this happened was 09 sep 17. it has happened about a dozen times. it has been going on over a year....

My car is airbag light doesn't come on.

Tl* the contact owns a 2011 ford fusion. while traveling highway speeds, the contact experienced a loss of power steering and the service power steering warning indicator illuminated. the vehicle was taken to an independent mechanic who diagnosed that the power steering motor was defective and needed to be replaced. the manufacturer was notified of the failure and offered no assistance due to the mileage of the vehicle. the failure mileage was approximately 191,000.

Power steering assist failure while driving; unable to steer without great difficulty also traction failure warning. it has happened five or six times and if i turn the car off and in again it resolves the problem short term but as of yesterday this did not resolve the issue and i will need to bring to a dealer fir a repair that could cost upwards of $2000 very disappointed that there is not a recall on this from ford as i've read numerous accounts of this happening with the same year, make and model vehicle

Tl* the contact owns a 2011 ford fusion. on three occasions, while driving, the steering wheel locked and the steering wheel became difficult to maneuver. the advancetrac warning indicator illuminated. the vehicle was towed to metro ford sales and service (located at 6455 western ave, chicago, il 60636 (773) 776-7600) where it was diagnosed that the steering needed to be replaced. the vehicle was repaired. the failure recurred. on another occasion, while driving, the steering wheel locked and became difficult to maneuver. the vehicle was then towed back to metro ford sales and service where it was diagnosed that the steering needed to be replaced again. the vehicle was repaired. the contact stated that the failure recurred and the vehicle was towed to fox ford lincoln (located at 2501 n elston ave, chicago il, 60647 (888) 380-8568). it was diagnosed that the power steering needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failures. the failure mileage was unavailable.

Power steering quit making car unsafe, almost impossible to drive. was able to get car home

Tl* the contact owns a 2011 ford fusion. while driving approximately 45 mph and attempting a right turn, the steering ability seized. the contact stated that the power steering and trac failure warning indicators illuminated. the vehicle was taken to an independent mechanic who diagnosed that the power steering failed and needed replacement. the vehicle was taken to the dealer (germain ford in columbus, ohio) to be repaired per an unknown recall in january of 2017. the contact was advised by the service manager that the power steering gear eventually needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and stated that the vin was not included in a recall. the approximate failure mileage was 103,895. updated 12/13/17 *bf the consumer stated the repairs amounted to $1,600. the vehicle was not repaired. *js *bf *js

When i am driving out of the blue the power steering assist comes on and the steering completely locks up. it can happen at any speed and anywhere.

I am writing to you in hopes that you can help me. i am very disappointed . i am the owner of a 2011 ford fusion s which i bought new in 2010. my vin is [xxx]. i have been a loyal ford owner for decades. yesterday (tuesday august 15, 2016) i was backing out of my driveway and experienced a sudden loss of my power steering. i brought my car to my local mechanic thinking it was a belt or something only to find out that my car has something called an electronic rack and pinion. furthermore i was told that ford fusions have a recall history regarding this very issue ?electronic power assist system?. i obtained a copy of the recall and called my dealer (stoneham ford in stoneham, ma) who told me that the recall was vin specific and that even though my car was the exact year, make and model affected i was not be covered due to the vin number. i was further told that this repair could top $2,000.00 parts and labor. i am devastated. the problem i have is the exact same issue as noted in the ford recall 15s18 but am being bypassed due to a vin number???? i am requesting your assistance in looking into this matter. your assistance is greatly appreciated. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Electronic power assist steering failure without warning on several occasions while driving ..

Tl* the contact owns a 2011 ford fusion. while driving approximately 45 mph, the power steering ability failed and the service power steering now and advance track indicators illuminated on the message center. the vehicle was driven to the contact's residence. the vehicle was driven to the dealer (ted britt ford in chantilly, virginia) where it was diagnosed that the power steering sensor failure was included in a recall, which stopped at 150,000 miles. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 153,000.

tl* the contact owns a 2011 ford fusion. the contact stated that when the used car lot sold the vehicle, they made not mentioned that the vehicle was included in nhtsa campaign numbers: 15v340000 (steering) and 16v384000 (air bags). the contact noticed that while driving at any rate of speed a warning light flashed for power steering assist fault. the dealer (summerville ford, 9700 dorchester rd, summerville, sc 29485, (877) 477-1434) stated that they were unable to provide the remedy due to the mileage and the contact was uncertain as to why they refused the power steering recall but made no mention of the air bag recall. the manufacturer was notified of the failure and the contact was waiting to determine when they might provide the solution for both recall repairs to the dealer. the approximate failure mileage was 150,000. parts distribution disconnect. vin tool confirms parts not available.

tl* the contact owns a 2011 ford fusion. the contact stated that while driving about 35 mph, the power assist failed without warning. the vehicle was taken to the dealer at: summerville ford located in summerville, sc where it was stated that the mileage was too high and therefore did not repair the vehicle. the manufacturer was made aware of the failure. the contact received notification of nhtsa campaign numbers: 15v340000 (steering ) and 16v384000 (air bags). vin tool confirms parts not available. parts distribution disconnect. the failure mileage was about 152,000.

Ford issued a recall on the power steering assist on my car. i took the car for servicing to ford. i was informed that the repair would not be made unless the steering went out. also, i was told the steering system had to fail before 160,000 miles. later the power steering fault light came on at 161,000 miles. wow!. unacceptable that ford will not repair this vehicle under the recall notice.

The power steering stopped working 3 time within 3 month period. the car is always stationary when it happens. when i shut the car off and restarted it the power steering came back on. this time the power steering has been off for 7 days. it always has the power steering failure assist sign and the hazard car sign on. i took it to the dealer where i brought it and their machine said code u-3000-96 control module internal fail. they recommended i take it to the ford co. i also called the ford manufacture 1-800 # and she told me it was recalled and fixed in 8/2015 and i would have to pay for it getting fixed. i took it back to the same ford dealer that did the recall service. today, they told me the whole power steering system has to be replaced. $1600 plus repair. do i have any options of getting my money back from the ford manufacture?

Advanced track power steering failure. i have already had the recall repair and it is now happening again.