Problems with 2011 Ford Fusion STEERING

Tl* the contact owns a 2011 ford fusion. the contact stated received nhtsa campaign number: 13v227000 (fuel system, gasoline) and the vehicle was serviced at kirk auto company (235 state hwy 7 frontage rd, grenada, ms 38901). the contact stated the fuel tank was leaking fuel onto the ground. the contact also mention while driving approximately 5 mph the steering wheel was difficult to maneuver with the power steering warning light illuminating. the contact stated that the fuel tank was still leaking fuel as the vehicle was taken back to the dealer for service. the dealer diagnosed the failure as a cracked fuel tank that needs to be replaced. the contact mentioned that she sustained injuries to the right hand that required medical attention. the manufacturer was contacted and referred the contact to nhtsa. the failure mileage was 234,069.*dt*jb

The power steering just went out . i was stopped at a store , when i went to drive off it was very hard to steer

Tamara recall i went to start my car this morning 08/01/2019 and my power steering assist light came on and i have no power steering at all tried to drive home made it home but turns were a problem as i was driving home from work.

On 7/24/19 i went to auffenberg ford in to diagnose a steering issue. when i start my car the steering wheel is locked up, and the dash says "power steering assist fault" the diagnosis from auffenberg was 2 intermittent electrical failures within the steering gearbox. exactly like recall #15s18 which effects 2011-2012 ford fusion vehicles without a 3.5l engine. my engine is 2.5l for reference. my vin is not included in this recall, but i believe it should have been. ford corporate informed me no compensation can be given for the $1,963 repair and $157 diagnosis until i submit a formal complaint with nhsta. i was given two case numbers from ford corporate. ann gave me case #tas22237463 and frank (a supervisor) gave me case #cas22237463-d6f0q5. please review attached documents from 7/24/19 auffenberg ford diagnosis and roberts ford 7/30/19 service. there have been no accidents or any event prior that could be related to this problem. i am seeking $2,120 compensation from ford corporate for the repair of their faulty steering gearbox computer system.

Driving on the highway when the power assist steering failure message and advance trac service message came on with an alarm. i pulled off the highway and discovered manual only steering and it was very very difficult to turn the wheel to pull into a parking lot and almost crashed. if i had to quickly swerve to avoid anyone i would have crashed. i had this vehicle serviced when i was notified of the 15s18 recall and ford service only reprogrammed the steering module. they did not replace the unit. i returned the vehicle back to ford service after this incident and they stated that the electronic power assist steering gear had failed.

Tl* the contact owns a 2011 ford fusion. while driving approximately 30 mph, the power steering assist warning indicator illuminated and the power steering ability was lost. the dealer and manufacturer were not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 90,000.

Power steering assist

Tl* the contact owns a 2011 ford fusion. while driving 15 mph, the "power assist fault" message appeared on the instrument panel and the steering wheel seized. the power steering ability seized and the contact had to use excessive strength to turn the vehicle. the vehicle was towed to an independent mechanic and then towed to benson ford (4701 calhoun memorial hwy, easley, sc 29640, (864) 855-5383), but was not diagnosed or repaired. the mechanic stated that the vehicle exceeded the required mileage and did not qualify for a recall repair. the manufacturer was made aware of the failure and did not assist. the failure mileage was 184,000.

For the past 5 months, my power steering fault has been appearing on my dashboard and have been asking around, the repair is really expensive and i am unemployed and have to way to fix it myself. it's stopping me from driving because i literally start a job tomorrow and i am not able to attend due to this issue. can you guys please report a recall to my ford dealer.

Tl* the contact owns a 2011 ford fusion. while driving 15 mph, the steering wheel seized and was difficult to turn. while making a turn, the power steering indicator illuminated. the vehicle was towed to an independent mechanic who suggested taking the vehicle to a ford dealer. the vehicle was taken to norm reeves auto store (18500 studebaker rd, cerritos, ca 90703, (562) 345-9100) where the mechanic stated that the vehicle was out of warranty and the vin was not included in a recall. the vehicle was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 150,056.

Tl* the contact owns a 2011 ford fusion. while driving, the power steering warning indicator illuminated and displayed "service immediately". the contact was able to drive the vehicle home without power steering ability. the vehicle was later taken to porter ford (600 ogletown rd, newark, de 19711, (302) 738-0800), but was not diagnosed or repaired due to the diagnostic and repair fees. the manufacturer was notified of the failure and informed the contact that the vin was not included in the recall. the approximate failure mileage was 85,000.

Tl* the contact owns a 2011 ford fusion. on various occasions, while driving, the steering wheel seized and the power steering assist warning indicator illuminated. the contact would have to turn the vehicle off and on in order for the steering to return to normal. the vehicle was taken to an independent mechanic to be diagnosed and seven failure codes appeared. mac haik ford lincoln (4506 n navarro st, victoria, tx 77904, (888) 253-4662) was contacted and stated that the vin was not included in a recall. the vehicle was not repaired and the failure recurred. the manufacturer was made aware of the failure and stated that the vin was not included in a recall. the failure mileage was approximately 123,233.

Tl* the contact owns a 2011 ford fusion. while driving 35 mph and making a turn, the steering wheel seized and failed to turn left or right. the advancetrac and service power steering warning indicators illuminated. the contact called airport ford (8001 burlington pike, florence, ky 41042, (859) 371-4750), but the vehicle was not diagnosed or repaired. the manufacturer was contacted and did not assist. the failure mileage was 98,444.

Leaving work wheel is hard to turn until i get my speed up

Power steering locks and car rears to the right

Tl* the contact owns a 2011 ford fusion. the contact noticed that the steering wheel became difficult to turn and "power assist failure" was illuminated on the instrument panel. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering). the contact called koch 33 ford (located at 3810 hecktown rd, easton, pa 18045, (610) 810-1187) and notified them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 114,000.

The first time the power steering went out i was driving in traffic and lost control of the wheel, it completely locked up had to have it towed to the dealership in panama city, fl. the second time my teenage daughter was driving it and the same thing happened complete power steering failure, again had it towed to the dealership and this time had to pay for it to be repaired since the recall was complete on it. the third time was on the interstate doing 70. once again we are having to have it towed to the dealership which can't even look at it for a week from now. come on already!! ford needs to own this issue before there is a major lawsuit. fix these cars before they kill someone! this is every year an issue.

Power steering went out while driving, recieved a fault on the screen saying "power steering assist failure". sill had steering but was very difficult to control. put my vin in on this site, and it says my car as no recalls.

Tl* the contact owns a 2011 ford fusion. while driving approximately 20 mph, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. the vehicle was taken to university ford (2532 102 ethesus church rd, chapel hill, nc) where it was diagnosed that the power steering control module was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 120,000.

As i back up the "power steering assist fault" message pops up, and the power steering goes out.

My 2011 ford fusion makes a creaking and thumbing sound and also when you go over a bump or turn the wheel not matter if its right or left, when driving.

Tl* the contact owns a 2011 ford fusion. while driving approximately 5 mph, the power steering ability seized without warning. when the contact turned off and restarted the vehicle, it resumed normal operation. the contact that the failure occurred ever since the vehicle was purchased in 2011. the vehicle was not diagnosed or repaired. the manufacturer and local dealer were notified of this failure since an existing recall was in place for the fusion but not for the year 2011; however both failed to offer to correct the problem under the existing recall. the approximate failure mileage was 93,427. *tt*jb

Power steering assist repaired under recall startec having intermittent failure which dealer could not duplicate. 5 month later compleye steering failure while drivingresulting in accident. ford will not address because mileage is 300miles over their customer satisfaction program

A power steering warning light came on during driving and the power steering failed while driving. there was no accident that followed, but only because the area was a straight flat road out in the country. i took it to a dealership, they replaced a power steering module under a recall after i paid $200 to replace an electrical wiring harness. had it out of the shop less than 2 weeks and the light again came on and the power steering worked until it was parked, but the next time it was started, the power steering would no longer work. the dealer is saying the gear is out, and it is $2300 to repair. i bought this car for my daughter who is a very inexperienced driver and an accident could have followed either of these failures. we got lucky and both times she was in a safe mode of travel for such a failure. the date listed below is the second failure of the power steering.

Lost power steering....

Tl* the contact owns a 2011 ford fusion. while the contact's wife was driving 45 mph, the steering wheel became difficult to turn. in addition, the service power steering and service fast track messages were displayed. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was contacted and stated that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was 99,000.

Driving in the city, when steering wheel's power stopped. indicator warning stated "power steering assist default". i finally was able to pull over to the side of the road. called aaa and car was towed to my home.

I was driving in a 45 mile lane, my electric power steering hopped off and power steering service now came on. my car hit the curb and landed in someone yard. very terrifying. i contacted ford and they said they will not replace it. because i don’t meet the guidelines for the recall. my car is over 150,000 miles. and i will have to pay. i felt like this is not okay i only had this car for 2 months and the owner never took it in when it was under 150,000 miles. if it’s on recall it shouldn’t have a time frame to get it fix. if they messed up on their end fix it. now they asking me to pay out of pocket to fix on their behave.

Tl* the contact owns a 2011 ford fusion. the contact stated that the vehicle was purchased with the steering wheel locked. the vehicle was towed to laird noller ford (935 w 23rd st, lawrence, ks 66045) and the contact was informed that the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was not notified of the failure. the vehicle was not diagnosed or repaired. the approximate failure mileage was 110,000.

The car was in motion both times the steering locked up and indicator light came on and displayed power steering fault

Tl* the contact owns a 2011 ford fusion. the contact stated that the power steering indicator illuminated and the power steering malfunctioned when the vehicle was started. echelon ford (4 s white horse pike, stratford, nj 08084, (856) 627-8400) was scheduled to diagnose the vehicle. the vehicle was not repaired. the manufacturer was contacted and stated that there was no recall. the failure mileage was 60,000.

The power steering issue that was recalled on these cars once before has went out again 100 miles past the 12,000 mile warranty. the warning came up about 3 miles from home after getting home the car was cut off and when we started the next day the power steering was completely out. this was confirmed by long lewis of muscle shoals alabama that it was the exact same issue. they refused to fix the problem with the car unless we paid all but $300. i feel there needs to be a recall on this potentially dangerous faulty part. this all took place on a curvy county road.

The power steering went out while driving my 2011 ford fusion. i was driving on the street in the subdivision that i live. i could barely get the vehicle home. i could barely turn the corner. i was terrified. i called the dealership the following morning and had the vehicle towed. there is not a recall from ford on this yet.

Turning off the highway onto a small side street power steering went out causing collision with a mailbox and trash cans along with several unsightly scratches, dents, and dings down the side of the car

I have experienced loss of power steering assist several times. usually happened when backing out of parking area. yesterday happened while driving. power steering assist fault alarm shows on dash. i took to ford dealer after first time, they said no faults were in computer, so could not diagnose. it has happened several times since and no trouble codes are registered. this is a very dangerous issue and feel a recall is needed. i did take it in several years ago on the recall to check the software. obviously that fix did not take care of the issue.

Power steering failure - epas, electronic power assist steering, cannot drive car!!!!!! some 2011 ford fusions covered by recall. mine is not. why?!?!?!?

I had a recall on my car in 2015, i already got the work done in 2014 . recenty the part defalt again i took it into ford they are saying it's nothing they can do because it's has more the 150,00/ miles on it. when i got the power steering work done the frist time it only had 84000 miles. i have contacted customer service and they are saying it's nothing i can do. i still make payments so i am stuck at this point not to mention i just got new tires for 700.00. is there anything that can be done about this. if you need further information please contact me via email [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tt

Dash displays "power steering fault". this has happened several times in a 3 week span. this happens after turning on ignition steering wheel cannot be turned during this time. ignition must be turned off and back on in order to clear display fault and regain power steering capabilities. this has only happened while car is not in motion so far.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at low speeds, the steering wheel seized. the contact pulled over and restarted the vehicle. the power assist advanced trac warning light illuminated. the dealer was not made aware. the independent mechanic diagnosed and repaired the rack and pinion assist box. the failure reoccurred. the vehicle had not been repaired for a second time. the manufacturer was made aware of the failure. the failure mileage was 170,000.

Tl* the contact owns a 2011 ford fusion. while driving various speeds, the steering wheel seized and the power steering assist fault indicator illuminated. the vehicle was taken to green ford inc (336-292-8310, located at 3800 w wendover ave, greensboro, nc 27407) where it was determined that there was no recall. the manufacturer was made aware of the failure and referred the contact to nhtsa. the vehicle was not diagnosed or repaired. the failure mileage was unknown.

I have purchased ford fusion and ford failed to honor 2011 ford fusion nhtsa recall on steering, electric power steering, by falsely claiming that some damage was preventing them to replace their faulty steering, yet failed to demonstrate to damage.

Power sterring default assist light came on and no power sterring..there was a recall a few years ago and it was fixed at crossroad ford in sandford nc..but apparently it wasnt fixed..

Nhtsa campaign #15v340000 happened in my garage.lost all power assist.

Tl* the contact owns a 2011 ford fusion. while driving approximately 35 mph, the steering wheel became loose and the service auto trac warning indicator illuminated. the contact pulled into a parking lot and turned off the vehicle. when the vehicle was restarted, the steering ability seized completely and "service power steering" appeared on the instrument panel. the vehicle was driven to the contact's residence. the vehicle was repaired per nhtsa campaign number: 15v340000 (steering) by levittown ford llc (980 s broadway, hicksville, ny 11801) on march 20, 2017 for the same failure. the manufacturer was notified of the recurrence. the vehicle was not repaired. the approximate failure mileage was 96,343.

Tl* the contact owns a 2011 ford fusion. while the contact's daughter was driving 50 mph, the steering wheel began to move on its own. the contact's daughter almost crashed. when the brake pedal was depressed, the steering wheel returned to normal and the power steering default indicator illuminated. the vehicle was towed to levittown ford (3195 hempstead turnpike, levittown, ny 11756), but they refused to service the vehicle because there were no recalls listed for the vin. the vehicle was not diagnosed or repaired. the contact stated that the vehicle was experiencing the same failure listed in nhtsa campaign number: 15v340000 (steering). the manufacturer was not made aware of the failure. the failure mileage was 115,000. ..*bf.. *jb

While driving down the road at 55 mph the power steering went out and a light came on saying power steering assist fault. almost caused an accident but was able to gain control of the wheel

Tl* the contact owns a 2011 ford fusion. while driving 30 mph, the vehicle lost power steering ability. the contact was able to pull the vehicle over to the side of the road. the vehicle was towed to levittown ford (3195 hempstead turnpike, levittown, ny 11756, (516) 336-4718) and the contact was informed that since the vehicle was 3,000 miles over the warranty, they would not cover the repair costs. the manufacturer was contacted and agreed with the dealer. the vin was unknown. the failure mileage was 153,000.

The epas on my fusion stopped working while i was driving and i was able to get off the road safely. i a message came up service power steering now and the steering doesn't work. i called with my vin and there's no recall on my car.there is a recall on some models but not all. there's more of the same models that have the same problem. there's only one plant that was included not all.

2011 ford fusion while driving the power steering now and advancetrak warnings came on. took to shop and was told rack and pinion needs to be replaced. wanted to charge me $3000; i pick up my car and it's been working but i am afraid after reading everyone else's issues that this is bad.

Tl* the contact owns a 2011 ford fusion. while backing out of the driveway, the 'power steering assist fault" message appeared and the vehicle became very difficult to steer. when the vehicle was turned off and restarted, the vehicle operated normally. the failure occurred at least five times within the past week. the contact also received a recall notification for nhtsa campaign number: 15v340000 (steering). the vehicle was taken to ford of clermont (1101 fl-50, clermont, fl 34711), but parts were not available to perform the recall repair. the vehicle was not repaired. the manufacturer was notified of the failure and provided case number: cas16880677. the approximate failure mileage was 98,000. parts distribution disconnect.