Tl* the contact owns a 2013 ford fusion hybrid. after an alignment was performed on the vehicle, the contact heard an abnormal noise and the vehicle shook while driving various speeds. when the contact slowed down, he heard a loud humming noise. there were no warning indicators illuminated. the vehicle was taken to bartow ford (located at 2800 us-98, bartow, fl 33830, (800) 301-8570) where it was diagnosed that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 112,000.
While coming off of an exit my right front passenger door flew open and i was almost in an accident because it frightened me as another car behind me had to brake as well to avoid hitting me from the back. i read up on this car and there is information statin the there are problems with the door lock/latches where you think your door is lock and it is not. now i try yo close it, the door will not lock at all. i did not see a recall on my vin but i not have to contact ford because there is information all over the internet stating that is a know fact to happen on the 2013 and i believe the 2014 models. i also have an issue where the sync with my ford does not work correctly. i am unable to use touchscreen because when i due i get an error message pops up on the screen saying something about the usb and power source and does not allow me to do anything else. i literally have to turn off and restart my screen.
Tl* the contact owns a 2013 ford fusion hybrid. while operating the vehicle, a constant grinding sound was present coming from the transmission. the vehicle was taken to larry h. miller ford(11442 s. lone peak pkwy, draper, ut) where it was diagnosed that the transmission was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and did not assist. the failure mileage was 120,000.
Tl* the contact owns a 2013 ford fusion hybrid. while operating the vehicle, the advancetrak, power train, up hill assistance, and stop driving warning indicators illuminated. after turning the vehicle off and back on, it accelerated to 35 mph on its own and would not exceed that speed. during the failure, the brakes did not operate properly and failed to immediately stop the vehicle. the vehicle was towed to ford autonation torrance(3111 pacific coast hwy, torrance, ca) where it was diagnosed that the aftermarket security system caused the failures. after removing the security system from the vehicle, the failures continued. the manufacturer was not notified of the failures. the failure mileage was 35,000.
Tl* the contact owns a 2013 ford fusion hybrid. the contact stated that the transmission made a whining sound when traveling at lower speeds. the vehicle was taken to plaza ford (1701 bel air rd, bel air, md 21014, (410) 838-3100) where it was diagnosed that the transmission needed to be replaced. the repair would cost $7,500. the manufacturer had not been contacted. the failure mileage was 128,000. *tt consumer stated transmission needs to be replaced. *jb
Tl* the contact owns a 2013 ford fusion hybrid. while driving approximately 50 mph, a grinding noise was heard coming from the front of the vehicle and the engine coolant warning indicator illuminated. the contact coasted the vehicle to the side of the road and waited until the engine cooled down. the contact continued to drive the vehicle, but due to overheating, the contact had it towed to waldorf ford (2440 crain hwy, waldorf, md 20601, (301) 843-2400) where it was diagnosed that the transmission needed to be replaced. the vehicle was not repaired due to the repair fees. the manufacturer was not notified of the failure. the approximate failure mileage was 135,000.
Loud grinding noise coming from ford hf35 cvt transmission that had catastrophic failure on the highway going 65mph
Driving the vehicle on local street. exhibited loud noise and started to vibrate. eventually coming to an abrupt stop. luckily traffic as light and the car behind managed to stop safely and avoid a collision. managed to turn the car off then back on and it was operational, exhibiting kind of grinding noise. ford dealer says the transmission failed and needs to be replaced. car is fully serviced, no warning lights even when the problem occurred - there was nothing indicating an issue with the car on the dashboard. the car has a bit less than 105k miles, warranty expired at 100k in december 2017. ford has a few tsbs describing cvt transmissin issues: 14b07 and 17-039. i was never contacted regarding any of the issues in these bulletins and transmission was not serviced. now it completely failed out of the blue in the middle of the street, barely avoiding accident.
At random while car is on at any time and any speed (parked and just turned on, at a red light, driving on freeway or city driving, turning or driving straight.) rear parking aid is disabled with light turned on, airbag lights turn on, service advance trac light turns on, the power steering goes out all the same time. then randomly turns off and drives normal again at anytime ( shortly after the problem occurs, sometimes it stays on an entire drive 1hr+ even if parked and turned car completely off and on again) this has been brought into the deal multiple times with it occurring again shortly after being "fixed"
Driving at 45 mph and car shut down driving on city street. safety warning popped up that said 'stop safely now'. car coasted to side of the road and had to be towed to dealership.
Tl* the contact owns a 2013 ford fusion hybrid. while driving approximately 45 mph, the engine made a grinding noise. there were no warning indicators illuminated. the vehicle was taken to an independent mechanic who diagnosed that the transmission and both front axle and bearings failed and needed to be replaced. the vehicle was not repaired. the vehicle was taken to thoroughbred ford (8501 n boardwalk ave, kansas city, mo 64154, phone: (816) 505-1818) where it was diagnosed that the transmission failed and needed to be replaced. the manufacturer stated that the customer satisfaction program for the transmission had expired and the vehicle could not be repaired. the approximate failure mileage was 92,000.
Car was making a roughing sound while driving when in p or n no sound took i took it to dealer they could not find a problem 3000 mile later they said it the transmission it would cost us $11,000 to repair need to know if this is happening to any other owners
Tl* the contact owns a 2013 ford fusion hybrid. while driving 60 mph, the contact depressed the accelerator pedal and the vehicle made a scraping noise. the noise intensified every time the contact depressed the accelerator pedal. the vehicle stalled and the "move to safety" indicator illuminated. the vehicle was towed to a dealer where it was diagnosed that the transmission failed. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 117,000.
My vehicle - from a stopped position - accelerated on its own to 40 mph (rather quickly). however, the gas pedal was not engaging (ie. depressing). this occurred at lunchtime on 17-jun-2016. all trouble lights on the dash lit-up. the behavior continued until i shut the vehicle off at the dealer (elder ford in troy, mi). i was unable to engage the throttle at all; it was essentially 'dead', even though my vehicle was accelerating to 40 mph and maintaining that speed. braking response was diluted because the car was self-propelling (imagine trying to brake while also applying gas). i took it to the dealer immediately and showed them the videos that i took. i also sent the videos to them. i have been told today that they will be giving the vehicle back without any repairs because they could not replicate the problem. i have the videos in my possession, should nhtsa like to see them. i have had several issues over the last 1.5 years that i have owned the vehicle. i can send repair records. ....updated 12/05/16 *bf updated 6/18/18*jb
Beginning about january 2015, and occurring a total of about six times so far, my wife's 2013 fusion hybrid (currently with 25,500 miles) experienced what feels like a power surge. (i experienced this once in this vehicle; the remainder when my wife was driving.) it is possible that this is related to the regenerative braking system at least in part, as i have seen others describe it as a feeling of hitting an ice patch. the general conditions would include: a) foot on brake; b) decelerating; c) presumably in ev mode [though not necessarily]; d) beginning a left turn [but we believe this is incidental]; e) warm engine; f) less than 30 mph. on october 1, 2015, a new condition caused the feeling of unintended acceleration, as my wife was on a side street near our home when she was approaching a stop sign and felt the power surge, which she states was many times worse than any other instance of this event that she ever experienced. conditions this time were the same as above but moving straight and less than 25 mph. we took the vehicle to the local ford dealership the evening of the last incident. of course they found no codes and no evidence of anything wrong. i also contacted the ford customer relationship center while it was in the shop to document that we had this problem. they seemed helpful however, unless ford motor company and their engineering community acknowledge a problem and do something to address it, it will forever be a ghost in the machine, with the blame and doubt falling on the vehicle owners, not unlike toyota's well documented, fatal and shameful unintended acceleration cases. i am concerned about our safety while driving the vehicle. i hope that no one gets hurt or killed while this problem exists and urge ford motor company to get to the root of the issue that myself and other owners are fearfully experiencing.
My wife and i were entering a parking lot with the ford fusion hybrid and slowed down, then started to slowly accelerate, the ffh wouldn't go forward normally and sort of stalled. my high voltage battery state was low (1/8 charged) and the car had about 3/4 tank of gas. it began with a series of surges that were caused by the car not knowing which propulsion source to use. it tried the gas engine, surged forward a few feet then tried to switch back to the electric motor, etc, - this happened about 6 times before i could get it to surge out of the driveway and park safely. i put the car in park and pushed the gas pedal trying to force the gas engine to take over and that caused an engine stutter and again the car tried each source of power - i turned the key off. upon a restart it was as if nothing was wrong, it ran normally so i ran a ford vehicle health report (vhr) while sitting in the car idling, that report is sent to my ford owner's account, i did this to try and catch any errant dtc's (trouble codes). after that i restarted the car into the engineering test mode to show my digital dash display's internal readings, no dtc's were present there either. we finished our business and drove the 20 miles home without any problems, all normal. that was the first time this has happened and is a very unsafe situation.
I had driven about two blocks from a parking lot and was stopped at a red light. after the light changed, i started across the intersection and all electrical systems (including motor drive) shutdown halfway across. my ipod 4s was connected to the myford touch system via usb cable, and it showed the apple logo, suggesting that it had been issued a reboot command. had to put the transmission in park and restart the engine in the middle of the intersection to continue. *tr
While driving vehicle on highway, and odometer was at 3400 miles ;vehicle had no power while climbing. during the climb, vehicle could not maintain 35 mph. after getting to top of hill, vehicle drove fine at highway speed. every climb after that point, vehicle would decelerate, and engine rpm's would rev to maximum. took vehicle to 3 dealerships, and never test drove or diagnosed. the response from each dealership was this was normal for a hybrid. at 18000 miles heard a loud whining noise. took vehicle to a 4th dealership where they discovered the transmission failed, and both cv axles were damaged around the boot. dealership covered the transmission under warranty, but forced me to pay for the replacement of the cv axles, claiming the boots tore from road debris. since then i had the vehicle inspected by an independent mechanic, and they stated that debris could not have tore the inner boot of the cv axle with the large fairing under the car. unless there is a hole in the fairing. i contacted ford directly, and they referred me to a manager who claims to be a metallurgist, and said the failure was my fault without inspecting the vehicle or axles. when i contacted the original dealership about this vehicle being in the service dept 15 times in less than 20,000 miles, all i received was a sorry. *tr
Approximately after 10 minutes of driving, the engine shut down and the electric motor got stuck at about half its power (according to the display on the dashboard). the front air bag malfunction light was on (this had happened 3 times before during the past two weeks), the "hill assist off" light turned on, and a large warning message came up on the left side of the dashboard. the vehicle had very little power, i managed to get to the side of the road and pulled over in a parking lot. parked and turned the ignition off, waited a minute and started the vehicle. it worked normal for the rest of the drive (5 more miles). the next morning, the front air bag malfunction light came up again after 4 or 5 miles of drive. i took the vehicle to the dealer. *tr