Tl* the contact owns a 2018 ford flex. the contact stated that while driving at 45 mph, the vehicle rear-ended the vehicle in front. the air bags did not deploy. additionally, the contact had a front seat passenger and a rear passenger. a police report was filed. there were no injuries reported on the scene and the spouse drove the contact and the front passenger to the hospital afterwards for a check up. the vehicle was damaged but was not totaled. the vehicle was towed to a collision center. the contact called the power gm dealer, (330-303-4094, located at 15482 ohio 170, calcutta, oh 43920) and was referred to the donnell ford dealer located in boardman, oh (330-726-8181). the dealer was called but there was no response. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 40,000.