Tl* the contact owns a 2015 ford flex. while as a passenger in the vehicle, the middle row seat on the right inadvertently moved forward. as a result, the seat collapsed and the head rest struck the contact in the back of the head. the contact sustained injuries to the head and eyes that required medical attention. the vehicle was taken to the dealer, but the cause of the failure could not be determined. the manufacturer was notified. the approximate failure mileage was 11,000.