2020 Ford F-350 Owners Manual - SYNC™

SYNC™

SYNC is an in-vehicle communications system that works with your Bluetooth enabled cellular phone and portable media player. This allows you to:

Make and receive calls.

Access and play music from your portable music player.

Use 911 Assist or Emergency Assistance and applications via SYNC AppLink.*

Access phonebook contacts and music using voice commands.

Stream music from your connected phone.

Text message.

Use the advanced voice recognition system.

Charge your USB device (if your device supports this).

*These features are not available in all

markets and may require activation. Available AppLink enabled apps vary by market.

Make sure that you review your device's manual before using it with SYNC.

SYNC support is available at your regional Ford website. See SYNC™ Troubleshooting (page 492).

Why do I need a SYNC owner account?

Essential for keeping up with the latest software downloads available for SYNC.

Access to customer support for any questions you may have.

For your safety, certain features are

speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h).

When using SYNC:

Do not operate playing devices if the power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

Do not leave playing devices in your vehicle during extreme conditions as it could cause them damage. See your device's manual for further information.

Do not attempt to service or repair the system. See an authorized dealer.

When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages

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(read and unread), and call history, including history of calls when your cellular phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.

The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when you connect the cellular phone or media player. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.

No one can access system data without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a

court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the section on 911 Assist. See SYNC™ Applications and Services (page 488).

This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is around you.

Press the voice button. A list of available voice commands appears in the display.

These voice commands are always available. You can say them at any time.

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Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

Before giving a voice command, wait for the system announcement to finish, followed by a single tone. Any command spoken before this does not register with the system.

Speak naturally, without long pauses between words.

You can interrupt the system at any time while it is speaking by pressing the voice button. You can cancel a voice session by pressing and holding the voice button.

The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction. You can customize the voice recognition system to provide more or less instruction and feedback.

The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time.

Press the voice button. When prompted, say:

Using phone confirmations the system asks you to verify before placing any calls.

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Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone's functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions:

Answering an incoming call.

Ending a call.

Dialing a number.

Redialing.

Call waiting notification.

Caller identification.

Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features.

Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls.

Note: Make sure to switch on the ignition and the radio. Shift the transmission into park (P) for automatic transmission or neutral (N) for manual transmission.

Note: To scroll through the menus, press the up and down arrows on your audio system.

Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.

Press the Settings button.

Select Bluetooth from the menu.

Press the OK button.

Select the option to add. This starts the pairing process.

When a message to begin pairing appears in the audio display, search for SYNC on your device.

Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone and downloading your phonebook.

Make sure to switch on your phone's Bluetooth feature before starting the search. See

your device's manual if necessary.

Phone Voice Commands

Press the voice button. You can do things like place a phone call and access text messages.

When prompted, say a command. See the following table for examples of commands.

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is a dynamic listing, meaning that it could be the name of anything, such as a contact or phone number.

Use the phone buttons on your steering wheel to answer, reject, or hang up a call.

You can access your call history, phonebook, sent text messages, as well as access phone and system settings.

Press the PHONE button to enter the phone menu.

Scroll through the menu to view contacts, text messages, and the phone dialer.

911 Assist: Can alert 911 in the event of an emergency.

SYNC AppLink: Allows you to connect to and use certain applications (if your phone is compatible).

These features may require activation. Available AppLink enabled apps vary by market.

Note: The SYNC 911 Assist feature must be set on before the incident.

Note: The SYNC 911 Assist feature only operates in the U.S., Canada or in a territory in which 911 is the emergency number.

Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information.

Note: If any user switches 911 Assist to on or off, that setting applies for all paired phones. If 911 Assist is switched off, either a voice message plays or a display message or an icon comes on when your vehicle is started and after a previously paired phone connects.

Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.

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If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone.

See Supplementary Restraints System (page 43). Important information about airbag deployment is in this chapter.

See Roadside Emergencies (page 315). Important information about the fuel pump shut-off is in this chapter.

Press the Settings button then select:

To make sure that 911 Assist works properly:

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use.

The 911 Assist feature must be set on before the incident.

You must pair and connect a Bluetooth enabled and compatible cell phone to SYNC.

A connected Bluetooth enabled phone must have the ability to make and maintain an outgoing call at the time of the incident.

A connected Bluetooth enabled phone must have adequate network coverage, battery power and signal strength.

The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.

Not all crashes deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC searches for and tries to connect to a previously paired cell phone; SYNC then attempts to call the emergency services.

Before making the call:

SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911.

SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel".

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle are able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically.

Your cellular phone or 911 Assist hardware sustains damage in a crash.

The vehicle's battery or the SYNC system has no power.

The phone(s) thrown from your vehicle are the ones paired and connected to the system.

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When you switch on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not switch the feature on.

The system enables voice and steering wheel control of SYNC AppLink enabled smartphone apps. When an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls.

Note: You must pair and connect your smartphone to SYNC to access AppLink.

Note: Android users need to connect the phone to SYNC using Bluetooth.

Note: For information on available apps, supported smartphone devices and troubleshooting tips please visit the Ford website

Note: Availability of SYNC AppLink enabled Apps will vary by region.

Note: Make sure you have an active account for the app that you have downloaded.

Some apps work automatically with no setup. Other apps want you to configure your personal settings and personalize your experience by creating stations or favorites. We recommend you do this at home or outside of your vehicle.

Press the Mobile Apps button to access the menu on-screen. Then select:

Note: If you cannot find a compatible SYNC AppLink app, make sure the required app is running on the mobile device.

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App permissions are organized by groups. You can grant these group permissions individually. You can change a permission group status any time when not driving, by using the settings menu.

When you launch an app using SYNC, the system may ask you to grant certain permissions, for example:

To allow your vehicle to provide vehicle information to the app such as, but not limited to: Fuel level, fuel economy, fuel consumption, engine speed, rain sensor, odometer, VIN, external temperature, gear position, tire pressure, and head lamp status.

To allow your vehicle to provide driving characteristic information such as, but not limited to: MyKey, seat belt status, engine revolutions per minute, gear position, braking events, steering wheel angle, and accelerator pedal position.

To allow your vehicle to provide location information, including: GPS and speed.

To allow the app to send push notifications using the vehicle display and voice capabilities while running in a background state. Push notifications may be particularly useful for news or location based apps.

Note: You only need to grant permissions the first time you use an app with SYNC.

Note: Ford is not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve Ford to provide to an app.

In order to enable mobile apps, SYNC requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device.

Data is sent to Ford in the United States through the connected device. The information is encrypted and includes your VIN, SYNC module number, anonymous usage statistics and debugging information. Updates may take place.

Note: You must enable mobile apps for each connected device the first time you select a mobile app using the system.

Note: Standard data rates apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network.

SYNC supports digital media sources including: iPod, Bluetooth devices, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV and ACC.

The AUX or MEDIA button allows you to view and select available media sources.

Press the AUX or MEDIA button to view your sources. Use the directional arrows and OK button to select your source. You can also use the steering wheel audio controls.

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Audio Voice Commands is a dynamic listing, meaning that it

Press the voice button. You can do things like play a specific song or album, or tune to a radio

station. When prompted, say a command. See the following table for example commands. Not all commands may be available on your vehicle.

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could be the name of anything, such as an artist, station, or media source.

Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use your regional Ford website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours).

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