Roadside Emergencies
To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.
The service is available:
24 hours a day, seven days a week.
For the coverage period supplied with your vehicle.
Roadside Assistance covers:
A flat tire change with a good spare (except vehicles supplied with a tire inflation kit).
Battery jump start.
Lock-out assistance (key replacement cost is the customer's responsibility).
Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (8 L) of gasoline or 5 gal (20 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
Winch out — available within 100 ft (30 m) of a paved or county maintained road, no recoveries.
Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).
Roadside Assistance includes up to
$200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.
Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the Owner's Manual kit.
United States vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States vehicle customers call 1-800-241-3673.
Customers need to submit their original receipts.
315
To fully assist you should you have a vehicle concern, Ford Motor Company of Canada, Limited offers a complimentary roadside assistance program. This program is eligible within Canada or the continental United States.
The service is available 24 hours a day, seven days a week.
This program is separate from the New Vehicle Limited Warranty, but the coverage is concurrent with the powertrain coverage period of your vehicle. Canadian roadside coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.
Note: The hazard flashers operate when the ignition is in any position, or if the key is not in the ignition. If used when the vehicle is not running, the battery loses charge. As a result, there may be insufficient power to restart your vehicle.
The flasher control is on the instrument panel. Use your hazard flashers when your
vehicle is creating a safety hazard for other motorists.
Press the flasher control and all front and rear direction indicators flash.
Press the button again to switch them off.
Every month you should visually inspect it and verify that the indicator and the canister show no damage, the trigger is in good operating condition, and there is no obstruction to removing the extinguisher.
Maintenance of the fire extinguisher is the responsibility of the owner. The operating instructions are on the fire extinguisher.
When replacing, make sure the new fire extinguisher is of type dry powder ABC.
Note: Before use, remove the transparent plastic packaging to prevent obstruction.
Note: Make sure you regularly check the expiration date on the fire extinguisher.
You can stow the warning triangle in the rear load floor storage compartment.
|
|
WARNING: If your vehicle has been involved in a crash, have the fuel system checked. Failure to follow this instruction could result in fire, personal injury or death.Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart.
Once the vehicle determines the systems are safe, then the vehicle allows you to restart.
Note: In the event that your vehicle does not restart after your third attempt, contact a qualified technician.
316
The fuel pump shutoff stops the flow of fuel to the engine in the event of a moderate to severe crash. Not every impact causes a shutoff.
Should your vehicle shut off after a crash, you may restart your vehicle.
If your vehicle has a key system:
If your vehicle has a push button start system:
317
|
|
WARNING: Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.
WARNING: Use only adequately sized cables with insulated clamps.Do not attempt to push-start your automatic transmission vehicle.
Note: Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.
Note: Use only a 12-volt supply to start your vehicle.
Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle electrical system.
Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch.
|
L-shaped eyelet located above the positive (+) terminal of your vehicle’s battery. High current may flow through and cause damage to the fuses.
|
WARNING: Do not attach the end of the positive cable to the studs or
WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an explosion of the gases that surround the battery.Note: In the illustration, the bottom vehicle represents the booster vehicle.
Remove the jumper cables in the reverse order that they were connected.
318
The system flashes the direction indicators and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
|
|
WARNING: Block the wheels to help prevent the vehicle from moving.
WARNING: Unexpected and possibly sudden vehicle movement may occur if you do not take these precautions.319
E143886
We recommend towing a four-wheel drive vehicle with all wheels off the ground, such as using a wheel lift and dollies or flatbed equipment. However, it is acceptable to
use a wheel lift to raise the rear of your vehicle so long as, depending on vehicle configuration, you perform the following before towing:
sure you switch the four-wheel drive control to the 2H position before towing.
Note: Towing an electronic shift-on-the-fly four-wheel drive vehicle with the front wheels on the ground without disengaging the front hubs may cause damage to the automatic transmission.
Note: Towing a two-wheel drive vehicle or an electronic shift-on-the-fly four-wheel drive vehicle with the rear wheels on the
If you need to tow your vehicle, contact a
professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider.
We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. We do not approve a slingbelt towing procedure. If you tow your vehicle incorrectly, or by any other means, vehicle damage may occur.
We produce a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.
It is acceptable to have your two-wheel drive vehicle towed with the front wheels on the ground (without dollies) and the rear wheels off the ground.
ground for more than 50 mi (80 km) or faster than 35 mph (56 km/h) may cause damage to the automatic transmission.
Note: Using wheel lift equipment to tow a dual rear wheel vehicle requires removing an outer rear wheel before towing.
320
|
|
WARNING: Always slowly remove the slack from the recovery strap prior to pulling. Failure to do so can introduce significantly higher loads which can cause the recovery hooks to break off, or the recovery strap to fail which can cause serious injury or death.
WARNING: Never link two straps together with a clevis pin. These heavy metal objects could become projectiles if the strap breaks and can cause serious injury or death.Your vehicle comes equipped with frame-mounted front recovery hooks. These hooks should never have a load applied to them greater than the gross vehicle weight rating of your vehicle.
Before using recovery hooks:
Make sure all attaching points are secure and capable of withstanding the applied load.
Never use chains, cables or tow straps with metal hook ends.
Only use recovery straps that have a minimum breaking strength two to three times the gross vehicle weight of the stuck vehicle.
Make sure the recovery strap is in good condition and free of visible cuts, tears or damage.
Use a damper device such as a tarp, heavy blanket or piece of carpet draped over the recovery strap to help absorb the energy in the event the strap breaks.
Make sure the stuck vehicle is not loaded heavier than its gross vehicle weight rating specified on the certification label.
Always align the tow vehicle and stuck vehicle in a straight line (within 10 degrees).
Keep bystanders to the sides of the vehicle, at a distance of at least twice the length of the recovery strap. This helps avoid injury from the hazard of a recovery hook or strap breaking, or a vehicle lurching into their path.
321
Download Manual