We have classified the 140 complaints from 2014 Ford Explorer about STEERING into the following categories.
Power steering randomly failed when i turned the car on to pull it out of garage, power steering assists fault or something, unable to steer the car easily. read online that this is a pretty common problem with this model year, can happen while driving, all surrounding years have been recalled already. was lucky i was not on a high speed road or could have had an accident as would not have been able to steer the car.
Tl* the contact owns a 2014 ford explorer. the contact stated that while driving the power steering ceased which made it difficult to steer the vehicle. the contact stated that extra effort was needed to maneuver the vehicle. koons falls church ford (1051 e broad st, falls church, va 22044 (703) 241-7200) was contacted and the contact was informed that the repairs would cost $3,000. the manufacturer was contacted and informed of the failure. the contact was informed that the vehicle was not subjected to a recall. the failure mileage was 117,000.
Steering gear failing when driving on highway
Tl* the contact owns a 2014 ford explorer. while driving 35 mph, the steering wheel seized without warning. the contact managed to drive home at low speeds. the vehicle was turned off and restarted, but it did not return to normal. dave smith ford, llc (4045 transit rd, williamsville, ny 14221, (716) 634-2000) was contacted and stated that the vin was not included in a recall. the contact was informed to bring the vehicle in for diagnostic testing. the vehicle was not repaired and the failure recurred. the contact referenced nhtsa campaign number: 14v286000(steering). the manufacturer was notified. the failure mileage was approximately 70,000.
While traveling at about 50 mph on a 4 lane highway, the steering of the car began to be unresponsive. in slippery conditions i reduced the speed and was able to negotiate my return to home. after shutting the car off, i restarted and the steering wheel would not move at all. when the car was being loaded on the tow truck, the front wheels could not be steered at all. dealer replaced the steering computer but i was told the mechanical steering mechanism had failed also. no one was hurt or accident occurred, but the cascading problem created a dangerous situation.
Power steering stopped working and dashboard lit up with warning lights.vehicle was on i-77 doing 70 mph when this happened.
Steering wheel fault assist
Tl* the contact owns a 2014 ford explorer. while operating the vehicle, the steering wheel suddenly became very difficult to turn in either direction. the vehicle was taken to an independent mechanic who replaced the steering control arm; however, the failure continued. the vehicle was taken to an unknown dealer where the steering module was reprogrammed. the manufacturer was notified of the failure. the failure mileage was 75,000.
Lose of power steering in cold weather; needs 50 degrees or more for power steering to work. no warning lights when power steering is lost.
Tl* the contact owns a 2014 ford explorer. the contact stated that the steering made a clinking noise while driving at any speed without warning. the vehicle was taken to lewis ford (888-314-4824, located at #3373 north college, fayetteville, ar 72703) where it was diagnosed that the steering gear box needed to be repaired. the manufacturer was made aware of the failure and stated that there was no recall. the contact was provided case number: cas24964944 and was referred to nhtsa. the vehicle was repaired. the failure mileage was approximately 68,500.
Steering assist fault service required message popped up when i started my car. the steering wheel would not turn either direction. luckily i was in office parking lot and it did not happen while driving or i would not have been able to turn to avoid other cars. i made arrangements to have car towed, but when i started it up again the steering worked as normal. i did not want to chance it happening again so i put in the shop. it was an electrical issue within the steering shaft and had to be replaced. i was lucky that it did not happen while driving, but wanted to report in case it helps others.
While driving 2014 explorer very near home, the power steering failed. i was able to drive back home but called for a tow to the dealership for repair. the 'code' said reset computer. this was done but during test drive failure happened again. since no code is provided, i am told the only thing that is left is just to drive it and see if it happens again. this just seems very unsafe especially if my wife is driving and unable to handle the car to a stop or we are in heavy traffic.
While driving straight on the highway a warning light alert came on saying steering assist fault service required. at the same time the steering wheel locked up as i was traveling 70 mph. i could only turn the steering wheel a 10th of a turn if that. i slowed down and pulled over to the side of the road. i then turned off the car and attempted to restart the car hoping it would reset the system so i could make it to the local car dealership. unfortunately it would not reset so i limped the car to the dealership as safely as i could. had i been turning when this had happened i wouldnt not have been able to make a turn at the speed i was going (70mph).
Tl* the contact owns a 2014 ford explorer. while driving 35 mph, the steering wheel seized and the "please make a safe stop" warning indicator illuminated. the vehicle was towed to wayne akers ford (2000 10th ave n, lake worth, fl 33461, (800) 749-8875) where it was currently waiting to be diagnosed. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 88,000.
Approximately 68,000 miles. grinding noise coming from rack when turning wheel left and right at lower speeds and on sharp turns. the wheels do not straighten out or return to center when exiting a turn...driver must manually return the wheel to the middle. i was already aware of the recalls for the 2011-2013 for the malfunctioning power steering gears (or rack and pinion) when i took the vehicle into royal oak ford (royal oak, mi), they deterrmined that the rack needs to be replaced and that ford will not cover the costs for this safety issue. quoted $1650 for rack and $550 for labor for a total of $2200. they were not also able to disclose what was the actually wrong with the rack, only stated that it needed to be replaced. the rack, p/n: ste633rm, was used in the 2011-2015 ford explorers. the safety recall is only for 2011-2013. i have a 2014 explorer which is not covered in the recall. parts.ford.com state that this is a remanufactured rack which retails for $1417.09. there is a 2 year warranty included with this price.