There's no failure just rude and lack of communication with workers. on 12/21/07 i took my letter of the recall for the cruise control to grande truck center on interstate 10 @ w.w.white rd."gary randall and finally got the replace ment on 05/29/08. mr. randall explained what was to take place after i asked him why did the worker tear my cruise control button(the plastic) he stated 'no he should have looked inside but under the hood-my cruise control plastic fell of and i just assume that it was a part of the replacement of the recall so i left it in the car until the recall was done-to find out the plastic was not replaceable by the one who broke/tore/cut it. after the job was finished the rude worker just slammed the hood close and walked away-very rude. poor representation of the ford company-race has always been an issue with these type people that should not be working in the public-now i would let them do nothing else to my vehicle again not even recall. *tr