I own a 2002 excursion. never in water or an accident.85,000 miles only serviced by ford,lincoln dealerships. lost 'brakes'. brakes went to the floor. it turns out all the brake fluid lines (not the hoses) and the fuel line is 'rotted' out. called ford, case#[xxx] . declined to do anything because vehicle out of 6 year warranty. dealership said 'this never should have happened'. we need help, cost of replacing all close to $2000.i am the original owner. can you help? we have a 2001 ford van, 175,000 miles. all the lines are like brand new. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl*the contact owns a 2002 ford excursion. the contact stated that after opening the hood there was gasoline fumes coming from the engine and fuel was spraying all over the engine. the fuel continued to spray throughout the engine while the vehicle was on; however, when the vehicle was turned off there was a puddle of fuel under it. the dealer observed the fuel leak while performing an additional recall repair and refused to address or repair the fuel leak unless the contact paid $200 for the repair. the manufacturer stated that the fuel leak was not a part of the recall. there was routine maintenance performed on the vehicle prior to the failure. the failure mileage was 40,000.
Tl*the contact owns a 2002 ford excursion. while parked, the vehicle accelerated without warning and crashed into the front of another vehicle. the dealer was unable to diagnose the cause of failure. the vehicle was taken to a second dealer who replaced the throttle cable. the failure has not occurred since the replacement was made. the current mileage is 95,000 and failure mileage was 94,300. the consumer provided an eyewitness statement, freeport police repor, various articles pertaining to the defect, and the repair invoice. the dealer stated there is a strong smell of fuel, passenger door does not lock with remote, and customer overhead door is broken. updated 08/27/07 *tr
The vehicle has a front suspension problem which causes the vehicle to vibrate, the vehicle has been to the dealer 3 times but the problem still exist, both driver side doors are misaligned with respect to the fender trim, the differential was originally misaligned with respect to the rear fender trims, now the differential is properly aligned and the consumer questioned the technicians who stated that they did nothing to correct the misalignment, the consumer feels this is a definite safety problem if the differential goes in and out of alignment on is own, the a/c was not cooling and needed to be recharged, the consumer can hear static in radio when turning on the rear tv switch, a/c and turn signal, steering gear and hydro boost line replaced, tire out of balanced causing vibration at 75-70 mph, steering out of adjustment (off center), calipers replaced, transmission experiencing a delay when shifting, both wiper blades off center, drain plug leaking oil, weather stripping on right rear door failed, headliner is coming loose on the left side, windshield washers inoperative, fuel gauge read incorrectly, faulty accelerator pedal caused the vehicle to stall when coming to a stop. nlm