Multiple times the escape as been stopped at a light and the auto restart does not work. a message is displayed to shift the vehicle to park and start the vehicle manually. very dangerous at an intersection when cars behind are moving.
My 2017 ford escape is exhibiting the problem described below and apparently known to ford on or about february 2018. this is a dangerous situation that may occur when the car is stopped at a traffic signal or paused in an intersection waiting to make a left turn, or paused waiting to merge onto a highway. although ford was aware of this problem (via the bulletins shown) while the car was still under 36 month warranty, no mention was made of it. now that the car is exhibiting the dangerous behavior, ford will not honor the 36 bumper to bumper or 60 month power train warranty to correct. quoted cost to repair could vary from $150 to several hundred more according to ford service dept. this should be a recall item since it reflects a known manufacturing flaw. per nhtsa 10160883 and ford communication no. ssm 47972: "some 2017 escape vehicles built on or before 02-feb-2017 may exhibit a no restart concern after an auto stop/start event. upon attempting to restart, the instrument panel may display a message instructing the customer to shift to park and start the vehicle manually. to correct this condition, reprogram the body control module (bcm) using the latest software level of the appropriate ford diagnostic scan tool. for claiming, use causal part 14a068 and applicable labor operations in section 10 of the service labor time standards (slts) manual. if the bcm software is currently at the latest level available, refer to workshop manual (wsm), section 303-06a and/or powertrain control/emissions diagnosis (pc/ed) manual for an auto stop/start diagnostic trouble code (dtc) or gsb0000153 for auto stop/start system information and diagnostics."
Tl* the contact owns a 2017 ford escape. on three separate occasions, while at a stop light/sign, the eco boost system malfunctioned and the engine erroneously shut off. during the failure, the message "put the vehicle in park and restart the vehicle with the ignition key" was displayed. the cause of the failure was not determined. skyline ford (2510 commercial st. se, salem, or) was notified of the failure. the manufacturer was not notified. the failure mileage was 26,000.
Tl* the contact owns a 2017 ford escape. while driving 40 mph, the vehicle began to lose power and the battery warning indicator illuminated. the contact was able to park at a nearby parking lot. when the contact returned to the vehicle, she was unable to start the ignition. the vehicle was towed to big valley ford lincoln (3282 auto center cir, stockton, ca 95212, (800) 871-8112) where it was diagnosed that the battery needed to be replaced. the vehicle was repaired, but the failure recurred on november 6, 2019. the vehicle was towed back to the dealer where it was diagnosed with needing the body control module replaced. the vehicle was repaired, but the failure recurred two days later. the vehicle was not repaired again. the manufacturer was not notified. the failure mileage was 34,816.
I will be driving down the road and my lights will flicker and radio will cut out for a second. i have tried driving on city roads highways it still does the same thing.
The info display bulb fault message, towing messages, cross traffic messages, etc. all are not working. the info center is not working and beeps every time it gives you a message which is about every 30 seconds. this problem seems to occur when the vehicle has come into contact with water - either rain or after washing it.
My 2017 ford escape is creating an extremely dangerous safety issue/situation with the auto stop/start function. when stopped in traffic-at a stoplight, at a stop sign, in the road waiting to turn left-the engine turns off and a message is displayed to "shift the vehicle into park and restart the engine". i have almost had other cars hit the back of my escape because of this. it's very scary when this happens and takes time to shift to park and restart the engine with an impatient diver behind me. i have read numerous other complaints on this same issue on your website. some of the nhtsa id #'s 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, and 11288766. there are other complaints as well. please, before someone is injured or killed issue a recall for this problem. i don't have the exact date this first occurred, but it has happened multiple times since october 2019. also per nhtsa 10160883 and ford communication no. ssm 47492 from february 2018 this is an issue that has been a known issue for at least 2 years now. "some 2017 escape vehicles built on or before 02-feb-2017 may exhibit a no restart concern after an auto stop/start event. upon attempting to restart, the instrument panel may display a message instructing the customer to shift to park and start the vehicle manually. to correct this condition, reprogram the body control module (bcm) using the latest software level of the appropriate ford diagnostic scan tool. for claiming, use causal part 14a068 and applicable labor operations in section 10 of the service labor time standards (slts) manual. if the bcm software is currently at the latest level available, refer to workshop manual (wsm), section 303-06a and/or powertrain control/emissions diagnosis (pc/ed) manual for an auto stop/start diagnostic trouble code (dtc) or gsb0000153 for auto stop/start system information and diagnostics."
Car over heated due to faulty part resulted in the engine suffering ' catastrophic damage'' in under 80k miles. dealership had vehicle for three months. less than a year later the vehicle has suddenly started dying and losing power while driving as well as at stops and displays a light that states 'auto start stop. manual restart needed'. this car is going to get someone killed. it has stopped on the interstate , city streets, and in my driveway.
This vehicle is equipped with auto stop/start technology. on several occasions the vehicle has failed to restart after the engine has auto stopped when the vehicle has been stopped for a red light. so the vehicle is stationary. the traffic light turns green, your brake lights come off but your vehicle doesn't auto re-start. you quickly put it in park press on the brake again and manually start the vehicle, all the time praying that the vehicle behind you doesn't crash in to your rear end...
When braking with auto stop/start turned on, the car stalls and a notice pops up on the info screen saying to put the care in park and restart. it happens at least once a week and today it happened 4 times as i drove home on a busy street which required me to stop at lights. i have a picture if the info screen when it happens. the ford dealer does not seem to be familiar with this problem and i just had my car serviced two weeks ago with no problems detected. very scary and dangerous since this happens in traffic situations when people behind me arent expecting me to have to restart my car in the stop and go flow.
A vehicle that just turned three years old is having extreme powertrain transmission failure and electrical sensor issues! i am having to replace the transmission in a car that has only 90,000 miles and is costing me over $4000 out of pocket! electrical error are happening from light malfunctions to bulb errors, cross sensors, and more
When breaking with auto stop/start turned on, the engine will completely stall out and a notice will pop up on the information screen staying to put the car in park and manually start the car. i bought my car a week ago and this has already happened twice. it's very scary as it could happen anywhere. i did some research and there's a forum filled with others who have experienced this too, and yet, no recall to fix it. picture attached is from the forum as i don't have my phone near me while driving to take my own picture.
Check engine light came on, and codes indicate misfire. i have had the car back at the dealership 3 times now, and as of 9/10/19, it is waiting for a new long block. they said to expect as least 3 more after they had it for a full week. after reading about this issue, and having new coils installed, and spark plugs, it is my thought the coolant leaking into the cylinder is the issue. i will call on monday to see about getting a new car, this has been a complete headache since the light came on 2 weeks after taking ownership in july. each time light goes on, it is usually right after starting car, it drives fine but may idle ruggedly for a bit. one time, the light came on but turned off before i called dealership, then it came back on again, and i brought it right back to the shop. i am wondering at one point this car would be considered a loss since the dealership gives me a rental every time it is in the shop.
As an update to my previous complaint, the car has now been in the shop at ford twice. the first time, the "fixed" the issue on the same day- they replaced a sensor that they said was bad and that we should have no more problems. the next morning, the same overheating message appeared and then again later that day. got car immediately to the same ford dealership. it has been one week since dropping it off. the first day, the service advisor called and said they had to reach out to ford technicians because they had no idea what else it could be besides the sensor. today, we received a call from ford and was told they have not been able to duplicate the problem. supposedly one of the technicians has driven the car 30 miles and has had no issues. we have multiple videos and shared them via text with the service advisor that showed the message we were receiving. this has happened 3 times now, in traffic while trying to accelerate, the "high engine temperature stop safely" suddenly appears and the engine basically shuts down, leaving you unable to stop safely at all.
When pulling out onto a busy highway, the check engine light and safety information notification popped up stating the engine was at an unsafe temperature and to safely park right away. the engine then began to stutter and shut down within seconds. the car had just been started only minutes before and the engine temperature was not hot. we added coolant to the "max" and the car cranked up and ran okay. the next morning, upon starting the car the safety notification popped up in the dashboard immediately and the engine did the same thing. after research and speaking with our mechanic, we believe the coolant temperature sensor is bad.
My escape has the lift gate that opens automatically with the wave of a foot. a few months ago (dec. 2018 i think) i was loading my groceries into the back of the vehicle when unexpectedly, the lift gate crashed down on my head and then continued to close. i had to drop to the ground to keep it from closing on me because it wouldn't stop. it hurt terribly but i didn't feel it necessary to go the er. i called ford and a report was taken and i was told to take it to a dealer service department but i wasn't able to take it in at the time. last week, i was again at the grocery store and a young man was loading my groceries while i stood and watched. fortunately, i saw it coming this time before the lift gate crashed down on his head and i was able to push the button on the lift gate to stop it. i knew i had to deal with it then. i have a two year old grandson who could be decapitated if it closed on him. yesterday, i took my car to the dealer i bought it from and just heard from the service department. turns out when a foot is detected by the sensor; if the lift gate is open, it causes it to close. there is no sensor to make it stop if there's a body in the way. per my service man, there's no way to disable the feature. it is unacceptable to have a lift gate that can come down unexpectedly and crush or decapitate anyone who happens to be standing under it. this is a major design flaw that has already hurt me and has the potential to be deadly to my grandchild. i had really liked this car til i realized what a hazard the lift gate is. i hope you can remedy this problem for us all before serious injury occurs.
When stopped at stop sign the vehicle will completely shut down and you have to shift vehicle into park and restart. this happens when you take you foot off the brake and the engine is supposed to restart but doesn't. typically it is very confusing for driver and other cars are expecting you to continue through intersection but you can't because you have to restart. can lead to potentially putting in reverse instead of normal driving causing accident.
8000 miles. the auto start stop system will not restart after stopping. it has not restarted after stopping in intersection to make left turn. also after stopping at stop signs and stop lights. and when stopped on a hill at a stop sign, the vehicle will not restart, and rolls out into the street with no power brakes or power steering. a truly unsafe car. dealer finds no codes and cannot duplicate, so will not service.
Car is randomly jumping to overheat after being in motion. approx 5 mins of being on. then violently shaking and cutting itself off. driving out of an apartment driveway. was told it was the coolant leaking, however it "solved itself" and i was sent on my way. this is now the second time this has happened. upon research, it seems as this is a common issue with fords.
When stopped at a light, the vehicle's auto start function fails to restart the vehicle. you get a message to put your car in park and turn the key to restart. this is a safety hazard which could result in someone getting rear ended.
Fault lights come on and do not clear out consistently after an ignition cycle. cruise control, blind spot warning, speedometer become non operational. dealer has replace abs module, battery and negative battery cable with no improvement. at times during initial startup, power steering is lost. also vehicle would not start on 3 occasions. issue occurs while car is in motion both during city and highway driving.
Car stalls at intersections. this started happening in january and has happened 5-10 times since. message comes up to put car in park to restart. this is extremely dangerous as i do not know if the car will restart and possible rear end accidents.
Auto start stop sporadically ceases to work. it will not restart and vehicle directs me to put the automatic shift lever into park and restart the car. this is a safety issue as i might be rear-ended by the vehicle behind me who expects me to leave a stop sign red light, et al. quickly. my wife puts the temporarily disables the feature every time she drives the vehicle. i forget when i drive it and then i stop at a stop sign or red light and (see above). this started happening in the 3rd year of our lease (september 2018)
2017 ford escape titanium 2.0 ecoboost the engine just stalls in the middle of traffic, waiting at light, driving in the parking lot. a message will come on the dash "auto startstop shift to p restart engine." this has been happening more and more lately. plenty of people out there are complaining of the same issue.
The stop/start system fails to restart the engine from a stop long enough to engage the feature. (car stationary). failure to start unpredictable. take your foot off the brake and an info screen warning appears and say to put car in park and restart engine. could be hazardous as it takes time to allow the procedure after a light has gone green.
'auto startstop' would not restart engine from this month, approximately once a day. instrument panel message shows me to 'auto startstop, shift to p, restart engine'. after shifting to p and restarting engine, the engine works well. i feel so dangerous to restart engine by changing transmission shift because it happens at intersections.
Starting in december when my car was at a stop light or stop sign, the auto stop/start told me to put my car in park and re-start the car. it has done this a few times after this. this could cause an accident like being rear-ended.
Starting on dec 12, 2018 my 2017 ford escape got an error message auto startstop shift to p restart engine. this occurs when the car is stopped at a red light/stop sign. other variables are: car in drive, foot on brake, lights on, heater on, seat warmers on, steering wheel heater on, radio and outside temperature below 40 degrees. auto start stop system active. instrument panel message instructed me to shift into park and manually restart engine, which i did. engine restarted fine. no further error messages or indicator warning lights were displayed. this happens two or three times a day in the morning. once this happens it will not do it any more that day. have taken the car in to the dealer they can not find anything wrong with it. the can not recreate the error to see what it is. they have checked the battery and alternator. it has occurred everyday since jan 25, 2019. very dangerous condition, being disabled in traffic when expecting to accelerate away from a red stop light after it turns green. this is a hazard for potential rear end collision.
I have the start/stop on my 17 escape. with 16000 miles. when coming to a stop and the auto start/stop comes on, i will get a notification on the digital screen saying "auto start/stop shift to p restart engine." i will have to put the vehicle in park and restart engine to be able to drive again. this is a hazard for potential rear end collision.
I have the start/stop on my 17 escape. when coming to a stop and the auto start/stop comes on, i will get a notification on the digital screen saying "auto startstop shift to p restart engine." i will have to put the vehicle in park and restart engine to be able to drive again. this has happened the past 5 months. it has been happening every time i drive now for the past 4 weeks. this happens when i am at a stop light or stop sign. i have almost been rear ended because of this issue. i had the battery and alternator tested and they were good. no issues with that.
Tl* the contact owns a 2017 ford escape. the contact stated that the vehicle stalled without warning more than once. the vehicle was not diagnosed or repaired. the manufacturer had not issued any recalls regarding the failure, but there were 51 tsbs for the electrical system. the manufacturer was notified of the failure. the approximate failure mileage was 24,000.
My 2014 ford escape titanium has a malfunction of the hvac actuating assembly. my local mechanic diagnosed the problem and referred me to tsb 17-0004 (jan. 13, 2017) and said that i should take my car to the dealership. three local ford dealerships told me this expensive repair was not covered by the manufacturer since the car was outside of normal warranty. the vehicle has no blowing heat due to the malfunctioning actuating assembly and related components. the defrost does not work and creates a hazard in cold weather. you can not drive the vehicle safely with the windshield fogged or iced up. since this is a safety issue ford should cover the repair and tsb 17-0004 should be updated accordingly.
Tl* the contact owns a 2017 ford escape. on two occasions, while the vehicle was parked overnight, the battery lost charge. the vehicle was towed to hagerstown ford (located at 1714 massey blvd, hagerstown, md 21740, (301) 733-3673) to be diagnosed. the mechanic was unable to retrieve a fault code. the contact was informed to install a battery buddy to keep the battery charged. the contact was concerned that there was an electrical output that was constantly running when the vehicle was turned off. the vehicle was not repaired. the manufacturer was not notified. the approximate failure mileage was 2,000. *tt*jb
The rear windows have gone out twice and now the passengers window they won't roll down and sometimes won't roll up. i've called ford dealer and advised me that i have to pay for repair. i'm on a fixed income and cannot afford to get repaired.
The car will frequently fail to start. sometimes it will start as expected. sometimes it will take many tries and 15-20 minutes of trying before starting. it behaves the same way whether in the garage, parking lot, or on the street. i have taken it to the dealer for repair several times this year. this time they have had the car for about 4 weeks and are unable to repair the car. they are waiting for someone from ford to explain how to repair it.
My wife and i purchased a 2017 ford escape, brand new, 6 months ago. we noticed that the brake light plastic cover was fogging over making it hard to see the brake light. after checking with our dealer, mac haik ford, georgetown, texas, i was informed that this is normal. normal? sounds more like a safety concern to me. i was also told that water leaking into the brake light unit was also ?normal.? i can?t imagine allowing water to collect inside an electrical item as important as a brake light and is very strange and very wrong! if it?s fogging up now what will it look like a year from now or even two years. ford motor company made a mistake and they need to replace this brake light unit! it's a safety issue and they know it. [xxx] , leander, texas information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2017 ford escape. when the vehicle was started, the check engine warning indicator illuminated. the contact opened the hood and noticed that rodents had entered the engine compartment and chewed through the hoses to the turbo charger, the radiator cap, coolant wires, intake manifold lines, and the purge solenoid. the vehicle was towed to montgomery motors (214 s main st, troy, nc 27371, (910) 572-1351) to be repaired. the contact was informed that the electrical wires were made from soy based material, which needed to be replaced. the vehicle was currently being repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 21,000. *tt
As my boyfriend was turning the corner at an intersection, the engine suddenly stopped. he was able to stop due to his low speed. i reminded him to put his foot on the brake to restart, and he did that and it started right up. he didn't do anything to make the engine stop. the only thing that was happening at that time was that a text was coming in on my samsung phone, which was charging and connected via bluetooth.
Driving in stop and go traffic when stopped at red light the auto start stop will turn the engine off. stepping on the accelerator pedal the car will not restart and a message comes on that says shift to park and manually restart engine. in all cases the engine does restart . but it does cause delays in busy intersections and hesitation on the driver to pull in to traffic . problem is intermittent two to three times a week in daily driving.
The vehicle was parked and would not turn on. lights and radio worked but engine would not. electronic control module was replaced. two weeks after picking it up from the dealer same thing happened when it was parked. next day the car would turn on. tried to turn it on again 15 minutes later it would not turn on. had it towed to the dealer. electronic control module replaced again. one month later same thing happened while parked. called for tow truck to have it towed. while waiting for the tow truck after 2 hours tried turning it on and it did turn on. still had it towed to the dealer.
As i was getting something out of the trunk area while standing at the center rear bumper, the lift hatch started coming down on its own. it was so quiet i did not hear it, and when i stood up (i'm 5ft 1-77 yr old female, i stood straight up and my head banged into the lid which was on its way down. the force of it hitting my head caused it to start ascending back up. i later went to emergency room because of my head bruise and pain. scan revealed no internal bleed but was advised to treat it like a concussion. i should not have to pay these emergency room bills for a defect and now i'm paranoid about the lid. with all the beeps on these cars, the lid definitely needs a warning when it is coming down.
Tl* the contact owns a 2017 ford escape. while the vehicle was at a complete stop, a warning bell chimed and a "shift to "p" restart engine manually" message displayed intermittently. the contact was able to shift the vehicle into the park position and restart the engine manually. the vehicle was taken to the local dealer (battlefield ford, 8820 centerville rd, manassas, va, 20110), but they were unable to duplicate the failure. the manufacturer was made aware of the failure and provided case number: [xxx]. the manufacturer stated that they were aware of the failure and advised that once the vehicle was started, to turn the auto switch off. the manufacturer also advised the contact that she could get a second opinion because no further assistance would be offered. the failure mileage was approximately 10,000. updated 09/27/17*lj information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Fords 1.5l engine has a fuel in oil. even after oil change after car driven just 30 miles highway miles oil had almost a quart of fuel in it. turbo is burning coolant. every two weeks have to add coolant to reservoir because turbo is burning it. transmission whines very loud on take offs and up shifts and downshift for no reason when running at same highway speeds. cars has very poor power, but eats fuel like a v-8. fuel mileage is 17 to 19 mpg highway 16-17 city. not even close to the 30 mpg they claim it gets. bought car new in june 2017 and have had nothing but problems from engine to transmission to interior to electrical problems. will take back to dealer again to be told " they can't duplicate problem". so i guess motor needs to catch fire or someone has to get killed before ford really address's the problems. car has little over 12,000 miles on it now and problems still have not been fixed. i contacted ford in detroit, mi about the problems and they could have cared less. the "can't duplicate problem" saying from dealership seem to be detroit fords answer to everything to avoid fixing the problems i am sure they are a where of. i am not the first or last person to report to be having all these problems. ford seem to be hoping to run problems out long enough so they don't have to fix them under warranty and make them my problem to fix. after a little looking around the internet i see many people are having the same problems with these ford escapes as i am and getting blown off by ford. ford has yet to issued one tsb for any of these problems they clearly know are happening with these cars and motor's. ford has issued band aids that didn't work for earlier years but they have never fixed the problem right. how many people must be injured or die before you make ford fix the problem right? i think it's time to contact a lawyer.
6 months after i leased this car, the rear power window stopped working.during the first 6months, i noticed that when i close the door, the rear windows switch power turns off. i believe there is loose wires in the driver door that causes this problem.
Tl* the contact owns a 2017 ford escape. while activating the automatic parallel parking assist, the vehicle failed to parallel park and crashed into a parked vehicle. the automatic parallel parking assist deactivated. the vehicle was not diagnosed or repaired. a police report was not filed and there were no injuries. the vehicle was towed. the manufacturer was made aware of the failure. the failure mileage was 150.
At 100 miles car went into limp mode no warning lost accelerator prdal no response sewrvice engine immediately turn car off on side of the road restarted did it again at about 3800 miles and then at about 11500 miles. dealer doesnt know whats wrong with it. had to turn car off and on find neutral and restart while driving at highway speeds. dealer replaced several electrical components that were bad but cannot reproduce issue. this vehicle is going to kill someone. you lose fly by wire throttle. last time i had my 14 year old son in the car. i am done with it. ford says drive it as is and keep payting for it. i surrendered the irrepairable vehicle back to bozeman ford. i am affraid this car will end up in some young moms hands and there will be fatalities.
Vehicle went into limp mode with no throttle response the first day i owned it. it left me on interstate i 90 having to shut the car off and try to restart it. the dealer could not fix the problem it happened 4 times in 12k miles i returned the vehicle to the dealer as they could not find the problem after replacing several defective electronic parts. this vehicle was going to get someone killed it was not going to be me and my 14 year od son. i understand that they have auctioned this vehicle off after dismissing the safety concerns. this is the second report i have filed on this website.
My ford escape 2017 developed heating and a/c problems. purchased ford escape 2017 on 08/22/2016. on 10/13/2016, morning, i left home on i-40 eb toward western ny. i was on the road roughly 2-hrs before i detected burning smell in the car. within minutes of burning smell, my ford escape 2017 heater output became unbearable on my right foot. i attempted to reduce the heater output by reducing heater's temperature dial to no avail. as the heat from the car's heater burned my right foot, the foot use to manage the accelerator & break, i turned the heat off. using the a/c at maximum setting, wearing a winter coat & thermal under-shirt & steel-toe shoes, i completed trip. on 10/24/2016, took ford escape 2017, to ford dealership in western new york for engine diagnosis (hvac), evaluation & repairs. ford dealership could not find the problem. dealership stated to determine the heat source problem would require removing car's dash-board & front doors. ford dealership refused to remove car's dash-board & front doors, stating ford motor company would not paid the cost. requested dealership to contact the ford motor company manufacturer's representative for help, to no avail. unhappy and frustrated i sought second ford dealership's opinion. i demanded the new dealership contact manufacturer's representative for help. dealership refused to request help & to date ford escape 2017 heat source problem remain unresolved. *js
Chime volume level when power lift gate is opening or closing is very low. this has resulted in the foot activated open/close being activated unintentionally and the lift gate coming down on my head, resulting in a bruise and bump from the latch. this complaint has been addressed by the dealer and ford management. the vehicle has been returned to the dealer on three occasions for repair with no satisfactory results. i think the volume level should be increased so it can be heard when the lift gate is going up or down to prevent further injury. thank you.