Tl* the contact owns a 2014 ford escape. the contact took the vehicle to gus machado ford of kendall (15551 s dixie hwy, miami, fl 33157, (305) 238-9211) to be repaired per an unknown recall regarding the door latch. the initial repair took place in january of 2018 and recurred on october 1, 2019. when the failure recurred, the vehicle was taken to another unknown dealer where the contact was informed that since the recall repair was already performed once, they would not repair it again at no cost to the contact. the manufacturer was called and referred the contact to nhtsa. the failure mileage was 42,000.
Tl* the contact owns a 2014 ford escape. while reversing out of the driveway, the rear driver's door swung open. the contact stopped, exited the vehicle, and attempted to close the door; however, it would not latch. the contact stated that the same failure occurred in october of 2018 to the rear passenger door. the contact scheduled an appointment with mcree ford (2800 gulf freeway, dickinson, tx 77539) to have the vehicle diagnosed and repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 52,000.
Tl* the contact owns a 2014 ford escape. the contact stated that the front driver side door latch failed and the door would not remain closed. the manufacturer was not notified of the failure. the local dealer (bolton ford, 1500 e. college st., lake charles, la) was contacted in reference to the failure, but the vehicle was not diagnosed or repaired. the contact indicated that the vehicle was serviced for the same failure per nhtsa campaign number: 14v239000 (structure) in august of 2017. the failure mileage was 105,000.
Tl* the contact owns a 2014 ford escape. the contact stated that the rear passenger door failed to open from outside the vehicle and could only be opened from inside the cabin. in addition, the interior door panel was detached from the door. the dealer (sentry ford, 4100 mystic valley pkwy, medford, ma 02155, (781) 395-6400) was notified of the failure and advised the contact to schedule a diagnostic appointment. the manufacturer stated that the vehicle was excluded from nhtsa campaign number: 16v643000 (latches/locks/linkages) and recommended calling the dealer for diagnostic testing and repair. the approximate failure mileage was 55,549.
Tl* the contact owns a 2014 ford escape. the contact stated that after the vehicle was repaired per an unknown recall by hacienda ford (3010 west university dr, edinburg, tx 78539, (956) 383-1615), the rear driver's side door latch failed to secure inside and outside the vehicle. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was not available.
Tl* the contact owns a 2014 ford escape. while driving approximately 10 mph, the rear driver's side door opened and the contact was ejected from the vehicle as the driver was making a right turn. the contact stated that the failure occurred without warning. in addition, the contact was not wearing a seat belt and sustained injuries to the left forefinger, both legs, the right calf, the right knee, and significant bruising and pain to the back. medical attention was required. a dealer was not contacted about the failure. the manufacturer was not made aware of the failure. the vehicle was included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the failure mileage was 4,000.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign numbers: 16v643000 (latches/locks/linkages) and 17v209000 (engine and engine cooling). the parts were not available within a reasonable time frame to schedule the recall repair. the dealer (frontier ford, 12610 thompson rd, anacortes, wa 98221, (360) 293-3105) did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. in addition, the vehicle was also included in a manufacturer campaign for the "sync with my ford, my lincoln" touch campaign, which covered accessory protocol interface module apim. the contact was not experiencing a failure and was waiting for a response from the manufacturer concerning the two recalls and the service campaign. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. buss ford lincoln (located at 111 s. rt. 31, mchenry, il) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and informed the contact that parts should be available. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign numbers: 16v643000 (latches/ locks/linkages) and 17v209000 (engine and engine cooling); however, the parts for the recall repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect and vin tool confirms parts not available. updated 07/13/17*lj *cn
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages) however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the saybrook dealer was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign numbers: 16v643000 (latches/locks/linkages) and 17v209000 (engine and engine cooling). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the dealer stated that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 06/21/17*lj updated 10/19/2017*js
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received a recall notification for nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer confirmed that the parts were not available. the manufacturer was made aware of the issue the contact had not experienced a failure. vin tool confirms parts not available. updated 06/21/17*lj *as the consumer stated the recall repair was completed. *js
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches, locks, linkages). the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. while driving 10 mph, the vehicle stalled without warning. in addition, the hood unlatched independently and fractured the windshield of the vehicle. the vehicle was repaired, but the failure recurred. the manufacturer was not made aware of the failure. the failure mileage was 73,000.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000(latches/locks/linkages); however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was made aware of the issue. parts distribution disconnect. the vin was not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was made aware of the issue. parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign numbers: 17v209000 (engine) and 16v643000 (latches/locks/linkages:doors:latch). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer stated that parts would not be available for nhtsa campaign number: 17v209000 until october. the contact was placed on a waiting list for nhtsa campaign number 16v643000. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. while making a right turn up a hill, the front driver side door opened independently without warning. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the failure mileage was 47,000. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000(latches/locks/linkages); however, the parts to do the repair were unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. while driving 75 mph, the rear driver's side door opened without warning. the contact received a recall notification for nhtsa campaign number: 16v643000 (latches/locks/linkages). the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the issue. the failure mileage was approximately 25,000.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages). the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. bill clough ford of windsor, north carolina was made aware of the recall and stated that the parts were unavailable. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. while driving 50 mph, the vehicle stalled intermittently without warning. a warning code (p0087) illuminated on the instrument panel, which indicated trouble with the fuel rail. the contact waited thirty seconds and then resumed driving. the vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump failed. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 15v005000 (fuel system, gasoline). the contact also received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the approximate failure mileage was 80,000. vin tool confirms parts not available. updated 04/06/17 *lj the consumer stated the manufacturer was contacted about the vehicle stalling. the manufacturer advised the vehicle was not included in a recall; therefore, no assistance was offered. updated 08/22/2017*js
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages). the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was contacted (antelope valley ford, lancaster, ca, 888-483-0454) and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. while driving at any speed, the door would not close and the door ajar warning indicator illuminated. the vehicle was taken to a dealer who stated that the recall part was not available. the failure recurred. the failure mileage was unknown. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contacted called a local dealer at 800-700-0500 (buckeye ford lincoln at 2343 w michigan st, sidney, oh 45365) where it was confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (gibbons ford located at 704 martin f. gibbons blvd, dickson city, pa 18519; (570) 489-4747) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not contacted. the contact had not experienced a failure. parts distribution disconnect. updated 09/06/17*lj *cn
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages). the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owned a 2014 ford escape. while driving approximately 35 mph, the contact depressed the brake pedal and was rear ended by another vehicle. as a result, the contact crashed into another vehicle. the driver's seat fell backwards due to the impact. as a result, the contact lost control of the steering and crashed into the guardrail. the air bags failed to deploy. in addition, the key failed to release from the ignition switch and the doors failed to open, which prevented the contact from exiting the vehicle. the contact sustained back and chest injuries that required medical attention. a police report was filed. the vehicle was destroyed and towed to a tow lot. the vin was included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the manufacturer was not made aware of the failure. the approximate failure mileage was 50,000.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (owen ford inc, 402 blue star hwy, jarratt, va 23867) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not contacted. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages). the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the vin was invalid. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages). the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. while driving approximately 15 mph, the rear passenger door opened independently. the vehicle was taken to a dealer where it was diagnosed that the pawl spring was fractured and needed to be replaced. the vehicle was not repaired. a month later, the rear driver door opened independently. the vehicle was taken back to the dealer where the diagnosis was the same. the vehicle was not repaired. the vin was included in nhtsa campaign number: 16v643000 (latches/linkages/locks). the manufacturer was notified of the failure. the failure mileage was unknown.
Tl* the contact owns a 2014 ford escape. when the contact attempted to close the front passenger door, the latch failed. the vehicle was not diagnosed or repaired. the vin was included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the manufacturer was made aware of the failure. the part for the repair would not be available until the second quarter of 2017. the failure mileage was approximately 115,000. *tr
Cpsc: 2014 ford escape: consumer stated the key fob would not work properly after closing the door. *ss the consumer stated the doors could not be opened, by using the handle. *jb
Tl* the contact owns a 2014 ford escape. the contact stated that both the front driver and passenger side exterior door handles failed to latch securely until accessing the reset button located inside the door. the vehicle was taken to the dealer where both front door handles were replaced for the second time. in addition, the exterior rear driver side door handle was replaced one time. the manufacturer was notified of the failures. the approximate failure mileage was 28. updated 04/22/2016*lj *tr